Technical Support

3 weeks ago

Manila, Philippines Quandatics Full time

Overview

Technical Support role focused on presales visits, promoting the technical aspects of Quandatics’ solutions and analytical use cases to prospective clients. Provides AI-powered support and opportunities for professional analytics training.

Responsibilities
  • Perform presales visits and presentations, promote the technical aspects of Quandatics’ solutions and benefits of analytical use cases to prospective clients
  • Develop solutions together with the Technical Team based on client requirements
  • Respond to customer inquiries and provide technical support via phone, email, or chat
  • Diagnose and resolve technical issues related to hardware, software, and network systems
  • Guide customers through troubleshooting steps to resolve problems effectively and efficiently
  • Document customer interactions, technical solutions, and support processes accurately and thoroughly
  • Stay up-to-date on product updates, new technologies, and industry trends to provide informed support
  • Maintain a high level of professionalism, empathy, and customer focus in all interactions
Qualifications
  • Must be a BS/BA degree holder
  • 1-2 years of experience
  • Experience working with customers at multiple levels
  • Demonstrated ability to work in a highly collaborative, cross-functional environment
  • Proficiency in MS Office, Excel, PDF
  • Previous experience as a Customer Relationship Manager or CRM experience is greatly preferred
  • Willingness and ability to travel
#J-18808-Ljbffr

  • IT Technical Support

    4 weeks ago

    Manila, Philippines A and S Workers Inc. Full time

    Responsibilities Provide technical assistance to users via phone, email, or chat. Install, configure, and troubleshoot hardware and software issues. Maintain and support IT infrastructure, including networks and servers. Document technical procedures and user guides. Assist with IT projects and training sessions as needed. Educational Qualifications...

  • IT Technical Support

    4 weeks ago

    Manila, Philippines NICE Full time

    At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. At NICE, we don’t limit our challenges. We challenge our...

  • Technical Support

    2 weeks ago

    Novaliches, Metro Manila, Philippines Unison Solutions Delivery, Inc. Full time ₱250,000 - ₱350,000 per year

    JOB HIGHLIGHTSLife Insurance Coverage upon hiring.Career advancement based on performance.KEY RESPONSIBILITIESUnpacking, installation, testing, and commissioning of IT equipment such as but not limited to Desktop/Laptop, IP Phones, Printers, Switches/AP's and based on company's standard.Provide broadcasting-related technical assistance i.e., ORAD, AVID, OTT...

  • Technical Support Specialist

    1 week ago

    Manila, National Capital Region, Philippines Uplink Information System Inc. Full time $104,000 - $130,878 per year

    Company DescriptionEstablished in April 1998, Uplink Information System, Inc. provides top-tier computer networking products and services with outstanding customer support and fair pricing. With a dealer network of over 600 resellers across the archipelago, Uplink is committed to delivering high-quality, reliable, and high-performance solutions to meet...

  • Technical Support

    1 week ago

    Manila, National Capital Region, Philippines ERNI Full time ₱900,000 - ₱1,200,000 per year

    Founded in 1994 and headquartered in Switzerland,ERNIis a leading Software Development company with over 800 employees worldwide. Specializing in IT and software engineering, we drive innovation in process and technology. Our first service center in Asia Pacific, located in Metro Manila (Mandaluyong), supports clients across Europe, APAC, the Philippines,...

  • Technical Support Specialist

    3 days ago

    Manila, National Capital Region, Philippines Skilled Wound Care Full time $5 - $8

    Skilled Wound Care is seeking an experienced Technical Support Specialist to join our team and provide exceptional technical support to clinical facilities, healthcare providers, and internal staff. The successful candidate will be responsible for resolving technical issues and providing clinical support through various communication channels, such as phone,...

  • Technical Support Specialist

    16 hours ago

    Manila, National Capital Region, Philippines Skilled Wound Care Full time ₱40,000 - ₱80,000 per year

    Skilled Wound Care is seeking an experienced Technical Support Specialist to join our team and provide exceptional technical support to clinical facilities, healthcare providers, and internal staff. The successful candidate will be responsible for resolving technical issues and providing clinical support through various communication channels, such as phone,...

  • Technical Support Engineer

    1 week ago

    Manila, National Capital Region, Philippines Atmail Full time ₱900,000 - ₱1,200,000 per year

    Do you want to work an afternoon/evening shift? Are you a talented Technical Support Engineer with over 3 years' experience in supporting customers with email server technology? Do you have a bachelor degree or equivalent in IT? This newly created role will allow you to take your career to the next level at a progressive company with it's head office based...

  • Technical Support Engineer

    6 days ago

    Manila, National Capital Region, Philippines AX Talents Full time ₱900,000 - ₱1,200,000 per year

    About the RoleWe are seeking a highly skilled Technical Support Engineer to provide expert-level support for our energy storage and inverter products based in Manila, the Philippines. This role is critical for ensuring customer satisfaction, driving product adoption, and staying ahead of technical trends in the renewable energy market. Key...

  • L2 Technical Support

    18 hours ago

    Manila, National Capital Region, Philippines GECO Asia Pte Ltd Full time ₱900,000 - ₱1,200,000 per year

    About Us:GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.Position: L2 Technical SupportWe are seeking a motivated and technically skilled L2 Technical Support Specialist to join our team. If you're looking for a role where you...