BMC Helix Implementation Specialist

Global Talent Acquisition | Specialising in Technology, especially Data and AI | 30 Years Experience Job Title: BMC Helix Implementation Specialist Location: Remote Job Type: Permanent THIS POSITION IS NOT OPEN TO AGENCIES About the Role We are seeking a BMC Helix Implementation Specialist to work directly with clients in shaping and delivering their ITSM and Enterprise Service Management strategies through BMC Helix SaaS solutions. This role is primarily consultative and client-facing, with a strong focus on process design, solution configuration, and strategic enablement across the Helix platform. Key Responsibilities Client Advisory & Strategy Serve as the client-facing advisor for ITSM/ESM transformation using BMC Helix SaaS. Translate business requirements and service management strategies into solution designs. Align client processes with ITIL v4, IT4IT, and enterprise service delivery models. Guide clients in developing end-to-end CMDB strategies for accurate, sustainable service asset and configuration management. Partner with clients to strengthen Change and Release Management practices, ensuring compliance, governance, and automation alignment. Solution Design & Implementation Configure and advise on BMC Helix ITSM modules (Incident, Problem, Change, Asset, Knowledge, Service Request). Lead solution design and adoption of BMC Helix Digital Workplace and Digital Workplace Catalog, enabling modern self-service and service request automation. Enable Helix Business Workflows to support non-IT service delivery (HR, Facilities, Finance, etc.). Incorporate HelixGPT for cognitive search, AI-driven classification, and conversational experiences. Design Helix Dashboards for KPI-driven reporting and executive-level visibility. Collaborate with technical teams on custom development and integrations via Innovation Studio or iPaaS, ensuring alignment with strategic outcomes. Governance & Knowledge Enablement Develop client-specific playbooks, process designs, and best practice frameworks for Helix adoption. Conduct workshops, knowledge transfer sessions, and stakeholder alignment activities. Provide oversight to technical build teams, ensuring delivery aligns with the agreed solution architecture and process models. Required Experience & Skills Proven experience leading client-facing ITSM or ESM implementations with BMC Helix SaaS. Strong knowledge of ITIL v4 and IT4IT frameworks, with practical consulting experience. Hands-on knowledge of Helix Digital Workplace and Catalog design and deployment. Experience advising on CMDB design and governance strategies, including data model, population methods, reconciliation, and lifecycle management. Expertise in Change and Release Management design, including process standardization, approvals, automation, and reporting. Familiarity with Helix Business Workflows, Innovation Studio, HelixGPT, and Dashboards. Ability to translate requirements into process-aligned solution designs and guide technical teams in execution. Strong consulting, facilitation, and client relationship management skills. Preferred Qualifications BMC Helix certifications across multiple product areas (Digital Workplace, Business Workflows, Innovation Suite). ITIL v4 Intermediate or Managing Professional certification. Prior experience in professional services/consulting, working directly with executive and process-owner stakeholders. Exposure to enterprise-scale CMDBs and complex service ecosystems. Familiarity with AI/ML applications in ITSM (e.g., predictive analytics, cognitive service desk). Why Work at Buchanan? Since Buchanan’s inception over 30 years ago, we have operated on 5 core values – People Matter, Customers Matter, Principles Matter, Community Matters, and Every Interaction Matters. These values are represented across each facet of the company, from employee relations to client service delivery to corporate social responsibility initiatives and beyond. At Buchanan Technologies, we offer a great employment experience with a fun but professional work environment, competitive salary, and various employee career advancement programs that add value to your skills and daily life. If you are excited about being part of an energetic team where your contributions are appreciated and hard work is recognized, Buchanan is the place for you. We are passionate about providing top-tier technology services to our customers and clients and fostering a culture of continuous learning for our employees. We are a people‑centric company, focused on growth and diversity for our workforce. Come join us and let’s build something amazing together. Follow Us LinkedIn: Website: Buchanan Technologies provides equal employment opportunities to all employees and applicants seeking employment. We are committed to diversity, equity and inclusion work environment for all. We welcome applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, protected status, and/or any other legally protected statute under Canadian Human Rights Commission. This commitment extends to all aspects of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We comply with all federal and provincial regulations regarding non-discrimination and employment equity in every location where we operate. #J-18808-Ljbffr