Implementation Specialist

1 day ago

Mandaluyong City, National Capital Region, Philippines Titanium Systems Technologies Inc. Full time $70,000 - $120,000 per year
About Titanium

Titanium is a SaaS company specializing in payroll and HR software. Our mission is to simplify how companies manage people, pay, and compliance through intuitive, powerful technology. With a growing team of 100+ people, we are shaping the future of payroll and HR in the Philippines and beyond.

The Role

As an Implementation Specialist, you'll be at the heart of our customer journey—guiding new clients through the onboarding process and ensuring a smooth transition into Titanium's platform. You'll work directly with clients to understand their needs, configure the system to fit their unique setup, and make sure they're set up for success.

This role is not just about "setting things up"—it's about partnership. You'll help clients feel confident, supported, and ready to embrace new ways of working.

What You'll Do
  • Lead client onboarding projects from kick-off to go-live.
  • Gather and analyze client requirements to configure Titanium's payroll and HR solutions.
  • Collaborate with internal teams (Product, TechOps, Client Success, SysOps, Engineering) to ensure accurate and timely implementations.
  • Provide training and guidance to clients on how to use the platform effectively.
  • Identify risks, challenges, or data issues early and work with stakeholders to resolve them.
  • Continuously look for ways to improve the implementation process for clients and the team.
What Success Looks Like
  • Clients are confidently using Titanium's platform by the end of the implementation.
  • Projects are delivered on time, with clear communication and minimal friction.
  • Clients feel supported and trust Titanium as a partner in their success.
  • Project documents are properly signed from requirements to certificate of completion (COC).
What We're Looking For
  • Strong problem-solving and analytical thinking—you enjoy untangling complexity.
  • Clear and empathetic communication skills, both written and verbal.
  • Ability to manage multiple projects, prioritize effectively, and stay organized.
  • Comfort with data, spreadsheets, and process mapping.
  • Growth mindset—you're eager to learn, adapt, and continuously improve.
  • Background in HR, payroll, SaaS, or client-facing project work is a plus, but not required.

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