Service Management

About HOYA

Founded in 1941 in Tokyo, Japan, Hoya is a global med-tech company, and a leading supplier of innovative high-tech and medical products. Hoya is active in the fields of healthcare and information technology providing eyeglasses, medical endoscopes, intraocular lenses, optical lenses as well as key components for semiconductor devices, LCD panels and HDDs. With about 160 offices and subsidiaries worldwide, Hoya currently employs a multinational workforce of about 38,000 people.

Job Purpose

The Service Management (ESM)& Monitoring Product Owner plays a pivotal role in defining, communicating, and executing the product vision and strategy for our ESM and Monitoring platforms, aligning it with business objectives and driving continuous improvement. The successful candidate will be responsible for prioritizing features, and ensuring that the development and implementation team delivers value, enhance service delivery, improve efficiency, and create a better experience for our organization. They will also act as key interface and single point of contact with senior business leadership for topics related to their relevant domains.

Roles & Responsibilities:

Product Vision and Roadmap

• Develop and communicate a clear product strategy aligned with stakeholder objectives
• Create and maintain a technology product roadmap
• Identify emerging technologies with potential applications.
• Define and communicate the product's value proposition

Requirements Definition and Prioritization

• Collaborate with stakeholders to understand needs, look for opportunities and understand workflows.
• Gather and prioritize user stories and product features based on business value.
• Create and maintain a well-prioritized product backlog.
• Define user stories, features, and acceptance criteria for technology projects.

Technology Solution and Delivery

• Work closely with development and implementation teams to ensure technology solutions meet business needs and deliver on time on budget.
• Provide guidance and clarification to development teams during the implementation phase.
• Monitor project progress and remove impediments to delivery.

Stakeholder Communication

• Engage with senior business stakeholders to understand their needs and challenges
• Act as a liaison between business stakeholders and technology teams, ensuring alignment.
• Communicate technology project updates and outcomes to stakeholders

Usability and User Experience

• Gather user feedback and incorporate usability improvements into product development
• Ensure that the product is user-friendly and aligns with business processes
• Prioritize features that enhance the user experience

Product Performance and Optimization

• Measure and track key performance indicators (KPIs) to assess product success
• Identify areas for improvement and optimization based on data-driven insights
• Drive continuous improvement initiatives to enhance the product
• Work closely with vendors / suppliers to optimize benefit realisation from the platform.

Compliance and Risk Management

• Ensure that technology solutions comply with relevant regulations and standards
• Identify and mitigate technology-related risks
• Collaborate with compliance and risk management teams

People Management

• Drive a high performing team
• Lead and mentor members of the product team
• Foster a collaborative and innovative team culture
• Provide guidance, support, and professional development opportunities
• Facilitate effective communication and cooperation within the team

Internal Relationships:

• Senior business leadership, business working teams as needed
• Technology development teams and technical specialists.
• Cross-functional stakeholders

External Relationships:

• External partners and technology vendors

Requirements:

• Bachelor's degree in a relevant field (e.g. Engineering, Computer Science) or equivalent experience.
• Strong background in the ITIL framework, with ITIL 4 Foundation certification highly preferred.
• 10-15 years of experience in product ownership or related roles.
• Certified Scrum Product Owner (CSPO) or Professional Scrum Product Owner (PSPO) certification
• SAFe Product Owner/Product Manager (POPM) certification
• Experience with implementing ESM platforms (e.g., ServiceNow, BMC Helix, EasyVista and IFS Assyst)
• Exceptional communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.
• Strong leadership capabilities, with a track record of motivating and managing high-performing IT teams.
• Excellent analytical and problem-solving skills, with the ability to resolve complex technical and operational issues.
• Familiarity with IT governance and compliance frameworks such as ISO 27001, PCI-DSS and related standards is a plus.
• Creative thinker with a proactive, can-do attitude and a service oriented mindset.