IT Technical Support

3 weeks ago

Baguio, Philippines Neksjob Philippines Full time

Job Summary:

  • We are seeking a dynamic and experienced Site Leader to spearhead our Philippines operations for one of our key clients. This role is ideal for a seasoned leader with deep expertise in Technical Support and Operations , and a passion for delivering operational excellence, organizational growth, and exceptional service delivery .
  • You will be responsible for leading large-scale teams , driving strategic execution , and fostering a collaborative, performance-driven culture across all business units.

Key Responsibilities:

Executive Leadership & Stakeholder Management

  • Act as the senior-most executive and represent the site’s operations, aligning local execution with global strategy.
  • Build and maintain strong relationships with global business and technology stakeholders.
  • Promote a culture of accountability, collaboration, and transparency.

Technology Expertise (Mandatory)

  • Provide technical guidance based on strong understanding of industry trends and emerging technologies.
  • Support innovation and tech-driven decision-making across teams.

Operational Excellence & Delivery Management

  • Oversee daily site operations to ensure service quality, efficiency, and SLA adherence.
  • Manage KPIs, operational metrics, and continuous improvement programs.
  • Ensure alignment with strategic business objectives in terms of cost, quality, and delivery.

Talent Development & Organizational Culture

  • Attract, develop, and retain high-performing talent.
  • Mentor senior and mid-level managers to strengthen the leadership pipeline.
  • Promote a positive, inclusive, and performance-oriented work culture.

Global Collaboration & Cross-Cultural Management

  • Partner effectively with global teams across NA, EMEA, and APAC.
  • Align local efforts with enterprise-wide priorities and values.
  • Contribute to global strategic initiatives and transformation projects.

Qualifications:

  • 20+ years of experience in Technology, Operations, or Delivery Management
  • Minimum 5 years in a senior leadership or site head role
  • Proven experience handling US-based clients and supporting GCC (Global Capability Center) models
  • Strong leadership and communication skills with a deep understanding of operational metrics and SLA governance
  • Experience managing teams of 300+ FTEs in a global support center environment
  • Strong cross-cultural management and stakeholder collaboration skills
  • Tech-savvy with a passion for innovation and continuous improvement

What We Offer:

  • A high-impact leadership opportunity with global visibility
  • A chance to shape the future of a strategic delivery center
  • A collaborative, inclusive, and growth-oriented work environment
  • Competitive salary and benefits package
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