Junior Technical Support Coordinator

6 days ago

Baguio, Philippines Adaca Full time

Adaca Taguig, National Capital Region, Philippines

Overview

Join to apply for the Junior Technical Support Coordinator role at Adaca .

Things To Know Before Applying
  • you must have your own work equipment
  • you are able to work remotely
  • you can work full-time for this role
  • experience working with clients/companies outside PH is an advantage
Role Summary

We are seeking highly motivated and ambitious Junior Technical Support to join our growing team. This role offers a unique opportunity to support our UK operations during their respective business hours. This is a long-term career opportunity — our solutions and industries require 18–24 months of structured learning before mastery. We are seeking individuals committed to developing with us over multiple years.

Duties And Responsibilities
  • Provide first-level support to end users, resolving or escalating issues related to software, systems, and applications.
  • Troubleshoot technical problems, document incidents, and ensure timely resolution.
  • Collaborate with internal teams to escalate unresolved issues and follow up on progress.
  • Gain in-depth knowledge of company products, services, and business domains through structured training and on-the-job learning.
  • Participate in continuous improvement initiatives to enhance support processes and user experience.
  • Prepare and maintain helpdesk documentation and user guides as needed.
Qualifications
  • A degree in Computer Science, Information Technology, or a related field is preferred. Business graduates with strong analytical skills and technical aptitude will also be considered.
  • Strong problem-solving skills and an eagerness to learn new systems and technologies.
  • Excellent communication skills and a customer-focused mindset. You thrive in dynamic environments, adapt quickly to new tools and industries, and are an excellent communicator — able to explain technical concepts clearly to non-technical stakeholders.
  • Demonstrated ambition to grow into advanced roles within the company. Clear progression pathways into roles such as Business Analyst, QA, Consulting, Developer, or Product Specialist.
  • Flexibility to work UK or US operational hours, depending on business needs.
  • Prior helpdesk or support experience is a plus, but not required—we are ready to invest in the right candidate.
Hiring Process
  • Phone screening
  • Technical Test
  • Behavioral interview
  • Client interview
About Adaca

Adaca is at the forefront of bridging software development solutions by connecting Australian mid-tier companies with top-tier talents in the Philippines. Our unique approach is rooted in creating an employee-centric experience that fosters a simple, low-pressure environment for our developers. This philosophy not only enhances productivity but also delivers unparalleled value to our clients, fostering a cycle of growth and talent attraction.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
  • Industries IT Services and IT Consulting
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