Junior Technical Support Coordinator

4 weeks ago

Baguio, Philippines Adaca Full time

Adaca Taguig, National Capital Region, Philippines

Overview

Join to apply for the Junior Technical Support Coordinator role at Adaca .

Things To Know Before Applying
  • you must have your own work equipment
  • you are able to work remotely
  • you can work full-time for this role
  • experience working with clients/companies outside PH is an advantage
Role Summary

We are seeking highly motivated and ambitious Junior Technical Support to join our growing team. This role offers a unique opportunity to support our UK operations during their respective business hours. This is a long-term career opportunity — our solutions and industries require 18–24 months of structured learning before mastery. We are seeking individuals committed to developing with us over multiple years.

Duties And Responsibilities
  • Provide first-level support to end users, resolving or escalating issues related to software, systems, and applications.
  • Troubleshoot technical problems, document incidents, and ensure timely resolution.
  • Collaborate with internal teams to escalate unresolved issues and follow up on progress.
  • Gain in-depth knowledge of company products, services, and business domains through structured training and on-the-job learning.
  • Participate in continuous improvement initiatives to enhance support processes and user experience.
  • Prepare and maintain helpdesk documentation and user guides as needed.
Qualifications
  • A degree in Computer Science, Information Technology, or a related field is preferred. Business graduates with strong analytical skills and technical aptitude will also be considered.
  • Strong problem-solving skills and an eagerness to learn new systems and technologies.
  • Excellent communication skills and a customer-focused mindset. You thrive in dynamic environments, adapt quickly to new tools and industries, and are an excellent communicator — able to explain technical concepts clearly to non-technical stakeholders.
  • Demonstrated ambition to grow into advanced roles within the company. Clear progression pathways into roles such as Business Analyst, QA, Consulting, Developer, or Product Specialist.
  • Flexibility to work UK or US operational hours, depending on business needs.
  • Prior helpdesk or support experience is a plus, but not required—we are ready to invest in the right candidate.
Hiring Process
  • Phone screening
  • Technical Test
  • Behavioral interview
  • Client interview
About Adaca

Adaca is at the forefront of bridging software development solutions by connecting Australian mid-tier companies with top-tier talents in the Philippines. Our unique approach is rooted in creating an employee-centric experience that fosters a simple, low-pressure environment for our developers. This philosophy not only enhances productivity but also delivers unparalleled value to our clients, fostering a cycle of growth and talent attraction.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
  • Industries IT Services and IT Consulting
#J-18808-Ljbffr

  • Junior Technical Security

    3 weeks ago

    Baguio, Philippines eFLEXervices, Inc. Full time

    Overview eFlexervices is a BPO company with a legacy spanning 24 years. We've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just investing...

  • IT Support Analyst

    2 weeks ago

    Baguio, Philippines TASQ Staffing Solutions Full time

    Job Title: Software Support Analyst Work Setup: Onsite in Baguio City Shift Schedule: Shift usually starts at 5:30 AM (5:00 AM or 6:00 AM) Manila, supports APAC and Australian clients What We Seek: Bachelor's degree in computer science, Information Technology, or a related fieldJunior - Mid Level Analyst with 1-2 years relevant technical experienceRecent...

  • IT Technical Support Specialist

    4 weeks ago

    Baguio, Philippines Sourcefit Full time

    Job Summary: The IT Technical Support Specialist provides technical assistance and support to end-users, helping them resolve hardware, software, and networking and security issues. This role involves troubleshooting, diagnosing, and resolving problems, as well as installing and maintaining IT systems. The ideal candidate is customer-oriented, has excellent...

  • IT Technical Support

    3 weeks ago

    Baguio, Philippines Neksjob Philippines Full time

    Job Summary: We are seeking a dynamic and experienced Site Leader to spearhead our Philippines operations for one of our key clients. This role is ideal for a seasoned leader with deep expertise in Technical Support and Operations , and a passion for delivering operational excellence, organizational growth, and exceptional service delivery . You will...

  • IT Support Analyst

    2 weeks ago

    Baguio City, Cordillera, Philippines TASQ Staffing Solutions Full time ₱800,000 - ₱1,200,000 per year

    Job Title: Software Support Analyst Work Setup: Onsite in Baguio City Shift Schedule: Shift usually starts at 5:30 AM (5:00 AM or 6:00 AM) Manila, supports APAC and Australian clients What We Seek:Bachelor's degree in computer science, Information Technology, or a related fieldJunior - Mid Level Analyst with 1-2 years relevant technical experienceRecent...

  • Technical Support Specialist

    4 weeks ago

    Baguio, Philippines Paylocity Full time

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Paylocity Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an...

  • Junior Compliance Lead/Data Protection Officer

    5 days ago

    Baguio, Philippines eFlexervices Full time

    Overview Junior Compliance Lead/Data Protection Officer eFlexervices is a BPO company with a 24-year legacy. We focus on matching talent with organizations, investing in people, optimizing performance, and maximizing efficiency, while delivering quality and trust. Responsibilities Own the compliance strategy and ensure continuous readiness for all required...

  • Technical Support Representative

    4 weeks ago

    Baguio, Philippines Nezda Technologies Inc. Full time

    Overview URGENT HIRING! START ASAP! APPLY NOW! WORK ONSITE: SM FIESTA STRIP, BAGUIO POSITION: TECHNICAL SERVICE REPRESENTATIVE Responsibilities Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Offer 16,000 SALARY...

  • Real Estate Technical Support Specialist

    4 weeks ago

    Baguio, Philippines Right Fit Advisors Full time

    Overview We are seeking a Technical Support Specialist with strong customer-facing experience to join our growing team. This role will primarily support clients in the real estate technology (PropTech) and brokerage sectors. You’ll be the front line for client inquiries, handling a mix of phone, email, and live chat support while troubleshooting technical...

  • Technical Support Representative

    2 weeks ago

    Baguio City, Cordillera, Philippines Brandlink PH Full time ₱201,600 - ₱252,000 per year

    Maintain, manage and repair IT systemResolving network issuesInstalling and configuring hardware and softwareIdentifies and escalate priority issuesRoutes calls to appropriate resourceFollows up customer calls where necessaryDocuments all call information according to standard operating proceduresAdditional responsibilities as assigned or requestedReports...