Real Estate Technical Support Specialist

2 weeks ago

Baguio, Philippines Right Fit Advisors Full time

Overview

We are seeking a Technical Support Specialist with strong customer-facing experience to join our growing team. This role will primarily support clients in the real estate technology (PropTech) and brokerage sectors. You’ll be the front line for client inquiries, handling a mix of phone, email, and live chat support while troubleshooting technical issues and ensuring excellent customer satisfaction.

This role is fast-paced, metrics-driven, and highly interactive with leadership. If you thrive in structured environments, excel under performance goals, and are eager to grow in a client-facing support role, we’d love to hear from you.

What You’ll Do
  • Provide frontline technical support via phone, email, and live chat (inbound & outbound calls: 4–7 hours daily).
  • Troubleshoot issues using step-by-step SOPs, process guides, and provided tools.
  • Manage support tickets and inquiries, ensuring SLA and CSAT targets are consistently met.
  • Collaborate with leadership in daily Zoom check-ins for coaching, feedback, and training reviews.
  • Adapt between support channels (email, chat, phone) depending on business needs.
  • Maintain schedule adherence within the 8 AM – 10 PM ET coverage window (Mon–Fri, with future weekend incentives).
  • Ensure situational awareness when managing client expectations and drawing boundaries on out-of-scope requests.
Training Path
  • Week 1: Intensive product training.
  • Weeks 2–5: Focus on email tickets with daily performance goals.
  • Post-Email Training: Transition to chat support (2 weeks) or directly to phone support.
  • Ongoing: Aggressive, hands-on training approach with assessments, coaching, and structured documentation for success.
What We’re Looking For

Must-Haves:

  • Strong internet connection (200+ MBPS).
  • Previous experience in technical support or customer success.
  • Experience handling live chat, phone, and email support.
  • Clear, professional communication skills.
  • Proven ability to meet KPIs and SLA goals (e.g., CSAT, response/wait times, resolution rates, call/chat handling).
  • Strong situational awareness and problem-solving skills.
  • Comfort with structured processes and strict schedule adherence.

Nice-to-Have (Team-Specific Preferences):

  • RE PropTech Team: Real estate knowledge, CRM or Salesforce experience, weekend availability, hands-on learner.
  • Brokerage Team: Zendesk background, experience handling multi-country clients, chat & email troubleshooting (no phones), weekend availability.
What’s in it for you?
  • Starting Salary: Begin at $600 during training, then step up to $800 after training and probation.
  • Bonuses: Access to performance-based incentives tied to consistency, metrics, and CSAT, designed to reward excellence.
  • Growth Path: Clear opportunities to advance in both earnings and role, your success directly fuels your career trajectory.
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Customer Service
  • Industries
  • Telephone Call Centers and Real Estate
#J-18808-Ljbffr

  • Real Estate Accounting Support Analyst

    2 weeks ago

    Baguio, Philippines Openmind Technologies Inc. Full time

    Overview Job Title: Support Analyst – Accounting (Real Estate Accounting Support Analyst), Location: Baguio, Philippines (Onsite), Department: APAC Operations / Technical Services About the Role: As a Support Analyst – Accounting (Real Estate Accounting Support Analyst), you will contribute to a positive and supportive team dynamic with an optimistic...

  • Real Estate Bookkeeper

    2 weeks ago

    Baguio, Philippines Remote VA Full time

    The Real Estate Bookkeeper position at Remote VA is ideal for someone with a solid background in real estate accounting and expertise in AppFolio. We are seeking an organized and detail-oriented individual who can manage the financial transactions of our property portfolio with precision. This role focuses on ensuring accurate documentation, timely...

  • Real Estate Investment Manager with US GAAP Expertise

    2 weeks ago

    Baguio City, Philippines Interlink Global Talent Full time

    ABOUT US: At Interlink Global Talent, we specialize in providing skilled offshore staffing solutions to businesses across diverse industries. Our team of highly trained professionals, located in the Philippines, seamlessly integrates with companies in the United States, offering a unique and cost-effective approach to meet staffing needs. The Real Estate...

  • Real Estate Investment Manager with Accounting Expertise

    2 weeks ago

    Baguio City, Philippines Interlink Global Talent Full time

    ABOUT US: At Interlink Global Talent, we specialize in providing skilled offshore staffing solutions to businesses across diverse industries. Our team of highly trained professionals, located in the Philippines, seamlessly integrates with companies in the United States, offering a unique and cost-effective approach to meet staffing needs. We are seeking a...

  • Real Estate Property Manager

    4 days ago

    Baguio, Philippines Interlink Global Talent Full time

    ABOUT US: At Interlink Global Talent, we specialize in providing skilled offshore staffing solutions to businesses across diverse industries. Our team of highly trained professionals, located in the Philippines, seamlessly integrates with companies in the United States, offering a unique and cost-effective approach to meet staffing needs. We are seeking a...

  • Real Estate Virtual Assistant

    3 weeks ago

    Baguio City, Cordillera, Philippines Northwestern University Full time

    Manage day-to-day operations of short and long-term rental properties, hiring, financial reporting, acquisitions, and business development.Your RoleHere's what you will be doing:Manage all aspects of short-term rental property operations, including maintenance coordination, guest satisfaction, marketing, and compliance with local laws.Oversee long-term...

  • Technical Support Specialist

    2 weeks ago

    Baguio, Philippines Paylocity Full time

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Paylocity Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an...

  • IT Technical Support Specialist

    2 weeks ago

    Baguio, Philippines Sourcefit Full time

    Job Summary: The IT Technical Support Specialist provides technical assistance and support to end-users, helping them resolve hardware, software, and networking and security issues. This role involves troubleshooting, diagnosing, and resolving problems, as well as installing and maintaining IT systems. The ideal candidate is customer-oriented, has excellent...

  • Support Analyst I

    4 days ago

    Baguio, Philippines NEKSJOB Full time

    About the Role: The Support Analyst role focuses on keeping existing customers satisfied with products and services. This role is responsible for providing user support to resolve issues with software, hardware, and IT-related questions. The Support Analyst ensures clients receive speedy resolutions to any issues that may arise. Responsibilities: ⚫...

  • Onboarding Specialist

    4 days ago

    Baguio, Philippines NEKSJOB Full time

    About the Role: As an Onboarding Specialist, your primary role will involve serving as a project manager to ensure seamless client onboarding, provide outstanding support, and foster strong connections with clients. You should be highly disciplined, organized, and process driven. The goal is to surpass client expectations during the onboarding process while...