Travel and Hospitality

3 weeks ago

Pasig, Philippines Go-Get Data Consultancy Full time

Overview As a Mandarin-speaking Customer Service Representative (CSR) specializing in Travel and Hospitality, you will be the primary point of contact for Mandarin-speaking customers of a global travel or hospitality brand. You will assist with reservations, itinerary changes, booking inquiries, and general support to ensure a seamless and positive travel experience. Responsibilities Respond promptly to customer inquiries via phone, email, or chat in Mandarin and English . Assist customers with booking, rebooking, cancellations, refunds, and other travel-related services. Provide information on flights, hotels, travel policies, and loyalty programs. Resolve customer concerns with professionalism and empathy, ensuring customer satisfaction. Meet performance targets including customer satisfaction, call quality, and handling time. Document all customer interactions accurately in the system. Stay updated on product knowledge, promotions, policies, and travel regulations. Collaborate with other departments to ensure timely and effective resolution of customer issues. Qualifications Minimum 1 year of experience using GDS tools (Sabre or Amadeus), either in a BPO or non-BPO industry At least 6 months of fraud-related experience (preferably in travel, hospitality, or e-commerce) Mandarin proficiency with at least B2 level CEFR Strong communication skills in both Mandarin and English Knowledge of travel booking processes, flight/hotel reservations, or itinerary management is a plus Must be willing to work the assigned shift: 8:00 AM – 6:00 PM (MNL time) Amenable to work on-site and under a fast-paced, customer-focused environment Strong attention to detail, especially in verifying transactions or identifying fraudulent activities Customer-oriented with excellent problem-solving skills #J-18808-Ljbffr

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