Customer Success

2 weeks ago

Caloocan, Philippines Pro Coffee Gear Full time

Overview

Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Customer Success to lead and evolve our global customer experience function. This strategic role is essential to driving satisfaction, loyalty, and operational excellence throughout the customer journey.

Responsibilities
  • Customer Success Leadership - Own the end-to-end customer experience and define scalable customer success strategies to support growth.
  • Sales Enablement & Channel Coordination - Enable the consultative sales process through client communications across email, SMS, and social platforms. Oversee accurate and timely quote and invoice creation using Shopify, QuickBooks, and other tools. Support third-party and social commerce sales channels in coordination with marketing and sales teams.
  • Post-Sales Operations & Aftersales Support - Manage client onboarding and equipment setup, coordinating installations with technical service partners. Respond to customer inquiries regarding product use, service needs, and ongoing support. Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online.
  • Shipping, Damage, and Returns Management - Lead customer communications related to logistics, damages, and return claims. Work with logistics teams to ensure fast, clear resolutions and optimize related processes.
  • Process Improvement - Monitor recurring operational pain points and identify opportunities for automation or process streamlining. Collaborate cross-functionally to implement improvements that enhance internal efficiency and client experience.
Qualifications
  • Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.
  • Background in e-commerce operations; Shopify and QuickBooks experience strongly preferred.
  • Outstanding written and verbal communication skills.
  • Strong analytical and problem-solving skills with attention to detail.
  • Familiarity with professional coffee equipment or the specialty coffee industry is a significant advantage.
What We Offer
  • A remote-first, globally distributed team and flexible work environment.
  • The opportunity to lead a high-impact function within a fast-growing brand.
  • A collaborative, passionate culture driven by innovation and a love for coffee.

Important: All applicants must submit their CV in English . Submissions in other languages will not be considered.

#J-18808-Ljbffr

  • Customer Success Lead

    23 hours ago

    Caloocan, Philippines Activate Talent Full time

    Customer Success Lead Remote · Full-Time A fast-growing DTC eCommerce brand revolutionizing the at-home hair removal experience is seeking a Customer Success Lead to elevate our support operations and team performance. We’re committed to delivering exceptional customer experiences through high-quality products and a customer-first mindset. As we continue...

  • Customer Success

    3 weeks ago

    Caloocan City, National Capital Region, Philippines Abby Care Full time

    Customer Success - Family Empowerment AssociateThe RoleWork Schedule: Monday to Friday, 12:00 PM - 8:00 PM Eastern TimeWe're looking for passionate and empathetic individuals to join our team. This is not your typical sales or customer success position. You'll be working with real families with real human problems, and your role is to empower underserved...

  • Customer Success Specialist

    2 weeks ago

    Caloocan, Philippines Right Fit Advisors Full time

    Overview The Opportunity — As a Customer Success Manager , you’ll play a mission-critical role in retaining and growing our customer base. Your job goes beyond onboarding and support — you’ll build loyalty, prevent churn, and help customers extract maximum value from our platform. You’ll turn users into advocates and relationships into long-term...

  • Customer Training Specialist

    1 week ago

    Caloocan, Philippines OP360 (OfficePartners360) Full time

    Overview OP360 delivers high-performing outsourcing solutions. We partner with ambitious brands to make scaling easy. At OP360, we make business better, faster, and smarter. As a US-headquartered BPO, we provide nearshore and offshore support to help ambitious companies grow. With a focus on innovation and excellence, we build long-lasting partnerships that...

  • Philippines Customer Experience Specialist

    2 weeks ago

    Caloocan, Philippines Pela Full time

    Philippines Customer Experience Specialist Join to apply for the Philippines Customer Experience Specialist role at Pela Philippines Customer Experience Specialist 3 days ago Be among the first 25 applicants Join to apply for the Philippines Customer Experience Specialist role at Pela Get AI-powered advice on this job and more exclusive features....

  • Customer Experience Expert

    2 weeks ago

    Caloocan, Philippines Guesty Full time

    Overview Guesty is the all-in-one platform helping hospitality businesses automate, optimize, and scale their operations. We’re a fast-growing global startup transforming how the industry works — from guest experience to business growth. Guesty powers a suite of features and integrations with 150+ industry partners to enable property managers to deliver...

  • Customer Service Team Lead

    2 weeks ago

    Caloocan, Philippines TalentPop App Full time

    Overview Lead with Impact as Our Next Customer Service Team Lead Do you thrive in guiding teams toward success? At TalentPop, we’re looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you’re a results-driven leader who knows how to balance...

  • Customer Service Representative

    3 weeks ago

    Caloocan City, National Capital Region, Philippines Spring Financial Full time

    OverviewJoin to apply for the Customer Service Representative role at Spring Financial.This is a full-time permanent, overnight, work-from-home position.Compensation & BenefitsMonthly Salary: ₱25,200-₱32,000Monthly Employee Recognition Awards up to ₱4,000Internet Reimbursement up to ₱2,000 Per MonthAnnual Paid Company OutingPaid Time Off Up to 8...

  • Customer Support Representative Remote

    2 weeks ago

    Caloocan, Philippines Community Phone Company Full time

    Community Phone is building the best phone for communities in America. We are your hair salon’s business phone, how your auto-body shop texts you or gets appointments, your local government agency’s operations line, and your mom’s phone that she sometimes answers on her computer. We have more than 20,000 customers today, and are building the missing...

  • Customer Service Support

    3 weeks ago

    Caloocan City, National Capital Region, Philippines StaffingExpert Full time

    OverviewYou'll deliver responsive, empathetic support to residents and partners while contributing to platform configuration and internal business support. The scope is shared across a collaborative team, with tasks designed to be achievable within regular working hours. Performance is measured on responsiveness, accuracy, and teamwork.What You'll Do1....