Customer Experience Expert

Overview

Guesty is the all-in-one platform helping hospitality businesses automate, optimize, and scale their operations. We’re a fast-growing global startup transforming how the industry works — from guest experience to business growth. Guesty powers a suite of features and integrations with 150+ industry partners to enable property managers to deliver top-tier guest experiences while running more efficient, data-driven operations. We’re a team of 800+ across 16 countries building the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you. Guesty is seeking exceptional individuals with a passion for customer service, enterprise experience, and problem-solving to join our team as a Customer Experience Expert . We’re transforming the hospitality industry and seek talented professionals who thrive in a fast-paced environment and are eager to grow with us.

Responsibilities

• Deliver outstanding customer service by swiftly resolving complex queries via chat and ticket, with some phone support
• Demonstrate strong troubleshooting skills to diagnose and solve technical issues
• Guide users through product features and functionality with patience and clarity
• Manage a high-volume ticket queue, prioritizing based on urgency and SLAs
• Contribute to and maintain our knowledge base, continuously improving support resources
• Collaborate with developers and technical teams to ensure customer satisfaction
• Adapt quickly to changing priorities and new product updates
• Identify and communicate patterns in customer issues to help improve products and processes
• Act as a customer advocate, ensuring their voices are heard and needs are met

Requirements

• 4+ years in a customer-facing role, preferably in a software support environment
• Experience supporting B2B and/or Enterprise customers
• Exceptional problem-solving and troubleshooting skills with critical and creative thinking
• Ability to thrive in a fast-paced, high-growth environment and adapt quickly
• Exceptional verbal and written communication skills—able to simplify complex issues for customers
• Ability to think critically, use good judgment, and go beyond scripted solutions
• Strong technical aptitude and ability to quickly learn new software and systems
• Customer-first mentality—empathetic, proactive, and willing to go the extra mile
• Self-starter with a passion for learning and continuous improvement
• Flexibility to work shifting schedules, including night shifts

What We Offer

• A supportive environment where your voice is heard and valued
• Extensive training and mentorship programs in web technologies and customer support
• Clear path for career growth and professional development
• Opportunity to make a real impact on the company’s success
• Collaborative team of innovators and industry disruptors

If you’re passionate about customer service, have a strong understanding of website development, and are excited about helping customers create impressive online presences, we want to hear from you. Join Guesty and be part of transforming the hospitality industry

Why You’ll Love Working With Us in Cebu

Welcome to our Cebu team. We mix meaningful work with exciting perks and a workplace culture that makes every day worth showing up for. Be part of our vibrant onsite team with full-time office life and daily buzz.

Health & Wellness, Covered

• HMO with Life Insurance – Your health is our top priority
• Dental Plan – For you and one dependent
• Wellness Programs – Stay sharp, stay healthy, stay balanced

Grow, Glow, and Go Big

• Performance Bonuses & Incentives – Recognizing results, rewarding impact
• Referral Program – Bring in awesome people and earn rewards
• Professional Development – Learn, lead, and level up your career

Time Off & Time to Celebrate

• 24 Paid Leaves
• Birthday & Work Anniversary Celebrations
• Team Events – We work hard and party harder

Office Perks That Make You Smile

• Weekly Waffles, Ice Cream, & Games
• Unlimited Coffee
• Fun Workspaces – Collaboration, comfort, and good vibes

Work Setup

• Onsite

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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