Customer Training Specialist

1 week ago


Caloocan, Philippines OP360 (OfficePartners360) Full time

Overview

OP360 delivers high-performing outsourcing solutions. We partner with ambitious brands to make scaling easy. At OP360, we make business better, faster, and smarter. As a US-headquartered BPO, we provide nearshore and offshore support to help ambitious companies grow. With a focus on innovation and excellence, we build long-lasting partnerships that drive success.

The Role

We’re looking for a Customer Education/Training Specialist to lead onboarding and training sessions for our clients. In this role, you\'ll help customers understand and use our software effectively, drive product adoption, and support overall customer success. You’ll play a key role in ensuring customers feel confident and supported while using our platform.

This is an exciting opportunity for someone passionate about customer education and enablement, especially in a SaaS environment, and who enjoys working in a dynamic, fast-paced setting.

Responsibilities
  • Lead customer onboarding and training sessions
  • Help users adopt and maximize product features
  • Deliver high-impact enablement programs to drive product engagement, retention, and customer satisfaction.
  • Address customer questions and provide clear guidance
  • Serve as a trusted advisor and advocate for customers, gathering and relaying feedback to internal teams.
  • Recommend value-added services and features to help customers meet their goals and expand product usage.
Why Join Us?
  • Opportunity to work with a dynamic and supportive team
  • Make a direct impact on customer success and product adoption
  • Continuous learning and career growth opportunities
  • Competitive Pay w/ incentives
Ideal Profile Qualifications
  • You have at least 2 years of experience within a Customer Service or Customer Success role, ideally within the Education, Other Services, and Software / SaaS industry.
  • You possess strong analytical skills and are comfortable dealing with numerical data
  • You are a strong mentor and coach who can build high-performing teams
  • You are highly goal-driven and work well in fast-paced environments
  • You have excellent communication and presentation skills
  • You are comfortable speaking with groups and managing multiple customers
  • Soft sales skills are a plus
What\'s on Offer?
  • A role that offers a breadth of learning opportunities
  • Leadership Role
  • Attractive Salary & Benefits
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