Customer Success Lead

23 hours ago


Caloocan, Philippines Activate Talent Full time

Customer Success Lead
Remote · Full-Time

A fast-growing DTC eCommerce brand revolutionizing the at-home hair removal experience is seeking a Customer Success Lead to elevate our support operations and team performance. We’re committed to delivering exceptional customer experiences through high-quality products and a customer-first mindset.

As we continue to scale, we’re looking for a hands-on, strategic leader who thrives in a fast-paced environment and is passionate about team development, operational efficiency, and delivering top-tier support.

What You’ll Do

Team Leadership & Coaching

  • Lead and mentor a team of 4 remote customer support agents.
  • Monitor daily performance to ensure KPIs and SLAs are met.
  • Conduct regular 1:1s, feedback sessions, and performance reviews.

Customer Experience Management

  • Oversee customer inquiries and escalations via Gorgias and email.
  • Ensure timely, accurate responses to support tickets and chats.
  • Handle complex or high-level complaints with empathy and professionalism.

Operational Oversight

  • Analyze customer feedback and support trends using Google Sheets.
  • Collaborate cross-functionally with Marketing, Ops, and Fulfillment to address systemic issues.

Platform & Tool Management

  • Manage customer orders, returns, and inquiries via Shopify and Amazon Seller Central.
  • Optimize Gorgias macros, automations, and workflows.

Reporting & Strategy

  • Build and maintain performance dashboards and reports.
  • Recommend and implement improvements to processes, policies, and customer journeys.
What You’ll Bring
  • 5+ years of experience in Customer Support or Customer Success, including 2+ years in a leadership role.
  • Proficiency in:
    • Gorgias (or similar support platforms)
    • Shopify
    • Amazon Seller Central
    • Google Sheets (data analysis and reporting)
  • Strong communication skills and emotional intelligence.
  • A proven ability to lead, coach, and inspire remote teams.
  • Experience in a fast-paced, high-growth DTC environment.
#J-18808-Ljbffr
  • Customer Success

    2 weeks ago


    Caloocan, Philippines Pro Coffee Gear Full time

    Overview Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Customer Success to lead and evolve our global customer experience function. This strategic role is essential to driving satisfaction, loyalty, and operational excellence throughout the customer...

  • Customer Success

    3 weeks ago


    Caloocan City, National Capital Region, Philippines Abby Care Full time

    Customer Success - Family Empowerment AssociateThe RoleWork Schedule: Monday to Friday, 12:00 PM - 8:00 PM Eastern TimeWe're looking for passionate and empathetic individuals to join our team. This is not your typical sales or customer success position. You'll be working with real families with real human problems, and your role is to empower underserved...


  • Caloocan, Philippines Right Fit Advisors Full time

    Overview The Opportunity — As a Customer Success Manager , you’ll play a mission-critical role in retaining and growing our customer base. Your job goes beyond onboarding and support — you’ll build loyalty, prevent churn, and help customers extract maximum value from our platform. You’ll turn users into advocates and relationships into long-term...


  • Caloocan, Philippines TalentPop App Full time

    Overview Lead with Impact as Our Next Customer Service Team Lead Do you thrive in guiding teams toward success? At TalentPop, we’re looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you’re a results-driven leader who knows how to balance...


  • Caloocan, Philippines OP360 (OfficePartners360) Full time

    Overview OP360 delivers high-performing outsourcing solutions. We partner with ambitious brands to make scaling easy. At OP360, we make business better, faster, and smarter. As a US-headquartered BPO, we provide nearshore and offshore support to help ambitious companies grow. With a focus on innovation and excellence, we build long-lasting partnerships that...


  • Caloocan, Philippines Guesty Full time

    Overview Guesty is the all-in-one platform helping hospitality businesses automate, optimize, and scale their operations. We’re a fast-growing global startup transforming how the industry works — from guest experience to business growth. Guesty powers a suite of features and integrations with 150+ industry partners to enable property managers to deliver...


  • Caloocan, Philippines Pela Full time

    Philippines Customer Experience Specialist Join to apply for the Philippines Customer Experience Specialist role at Pela Philippines Customer Experience Specialist 3 days ago Be among the first 25 applicants Join to apply for the Philippines Customer Experience Specialist role at Pela Get AI-powered advice on this job and more exclusive features....


  • Caloocan, Philippines Sleek Full time

    Overview Through proprietary software and AI, Sleek focuses on customer delight to make the back-office easy for micro SMEs. We give Entrepreneurs time back to focus on growing their business and serving customers. Sleek launched in 2017 and operates in Singapore, Hong Kong, Australia and the UK with around 15,000 customers and ~500 staff. We are backed by...


  • Caloocan, Philippines Lex Full time

    Researcher and Lead Generation Specialist We’re hiring a Researcher, Lead Generation to own the front end of our pipeline: targeted account research, buyer mapping, contact enrichment, and list building that powers multi-threaded outbound. You’ll turn an ICP into a clean, prioritized universe of accounts, org charts, and decision-makers our SDRs can...


  • Caloocan City, National Capital Region, Philippines VA Masters Full time ₱900,000 - ₱1,200,000 per year

    We're seeking a Recruitment & Operations Lead to join our dynamic, fast-moving team. This role blends talent acquisition, client engagement, and operational support—perfect for someone who thrives in a high-energy environment and enjoys taking on diverse responsibilities.Key ResponsibilitiesOversee the full recruitment process: sourcing, screening,...