Product Support Representative Senior
3 weeks ago
Product Support Representative Senior - Leasing and Lending FIS Makati, National Capital Region, Philippines Position Type: Full time Type of Hire: Experienced (relevant combo of work and education) Education Desired: Bachelor of Commerce/Business As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you~ Are you FIS? Role location: Hybrid (three days in-office, two days virtual) About The Role As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application. About The Team Our team does Level 2 support which means replication of issue and investigation to provide a solution to client. We are the first point of contact of client to FIS. We collaborate with other functions like the Dev team or hosting team as needed. What You Will Be Doing Provides in-depth product support to FIS clients by resolving incoming inquiries via phone, email or support tickets Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities Client relationship management What You Will Need At least 10 years of application support experience in a banking or financing software Knowledge in Leasing and Lending application configuration is a big plus. Experience in Software management, configuration, client deployment Strong analytical, organizational and time management skills The ability to work independently You are an excellent communicator and strong problem-solver Added Bonus If You Have Knowledge of FIS products a plus What We Offer You Flexible and creative work environment Diverse and collaborative atmosphere Professional and personal development resources Opportunities to volunteer and support charities Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #J-18808-Ljbffr
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Product Support Representative Senior
2 weeks ago
Makati, Philippines TALENTMATE Full timeProduct Support Representative Senior - Asset Liability TALENTMATE Makati, National Capital Region, Philippines Posted 3 days ago. Be among the first 25 applicants. Type of Hire: Experienced (relevant combo of work and education) Education Desired: Bachelor of Commerce/Business About the Role As a Product Support Representative, you will work with FIS...
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Senior Product Support Representative
3 weeks ago
Makati, Philippines FIS Full timeSenior Product Support Representative (Trading System) FIS Makati, National Capital Region, Philippines About The Role As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application...
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Product Support Representative Senior
2 weeks ago
Makati City, National Capital Region, Philippines FIS Global Full time ₱120,000 - ₱180,000 per yearPosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/BusinessAs the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and...
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Product Support Representative Senior
2 weeks ago
Makati City, National Capital Region, Philippines FIS Global Full time ₱1,200,000 - ₱2,400,000 per yearPosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/BusinessAs the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and...
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Support Specialist
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Makati City, National Capital Region, Philippines FINARTIS Group SA Representative Office Full time ₱1,200,000 - ₱2,400,000 per yearFINARTIS is a leading Swiss software publisher active in the financial sector. We help organizations across the globe in automating their operations, communications, and risk monitoring.From medium to large firms, from simple to complex financial products and activities, from data to UI, we use our creativity and passion for technology to design and develop...
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Technical Support Representative Senior
2 weeks ago
Makati, Philippines FIS Full timeSenior Technical Support Representative (IT Service Desk Analyst) FIS, Makati, National Capital Region, Philippines – Hybrid (three days in office, two days virtual). Work schedule: Night Shift. Position Type Full time Type of Hire Experienced – relevant combo of work and education Education Desired General Equivalency Diploma Job Summary The IT Service...
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Technical Support Representative Senior
3 weeks ago
Makati, Philippines FIS Full timeTechnical Support Representative Senior Location: FIS Makati, National Capital Region, Philippines Position Type: Full time Type of Hire: Experienced (relevant combination of work and education) Education Desired: General Equivalency Diploma Role location: Hybrid (three days in‑office, two days virtual) Job Summary: As part of a 24/7 shifting schedule, the...
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Call Support Representative
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Makati City, National Capital Region, Philippines Swift-up Full time ₱150,000 - ₱250,000 per yearJob Description:We are looking for dedicated and customer-focused individuals to join our team as Call Support Representatives. In this role, you will handle customer inquiries through inbound and outbound calls, as well as online channels. You'll provide excellent customer service, resolve concerns, and ensure a positive experience for every interaction.Key...
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Technical Support Representative
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Makati, Philippines MicroPhase Corporation Full timeJoin to apply for the Technical Support Representative role at MicroPhase Corporation . Respond to user inquiries via phone, email, or chat. Diagnose and troubleshoot hardware, software, and basic network issues via phone, remote and onsite. Guide users through step-by-step solutions and provide clear documentation. Escalate complex issues to higher-level...
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Makati, Philippines Metacom Careers Full timeTicketing Support Representative – Travel and Booking Account Provide support for ticketing and booking concerns through chat or email. Verify customer information and assist in rebooking, cancellations, and refund inquiries. Qualifications High school or senior high graduate Good written English skills Open to applicants without experience Amenable to...
