Product Support Representative Senior

2 weeks ago

Makati, Philippines TALENTMATE Full time

Product Support Representative Senior - Asset Liability TALENTMATE Makati, National Capital Region, Philippines Posted 3 days ago. Be among the first 25 applicants. Type of Hire: Experienced (relevant combo of work and education) Education Desired: Bachelor of Commerce/Business About the Role As a Product Support Representative, you will work with FIS clients to provide in‑depth product support. You will receive and resolve customer concerns raised during installation, operation, maintenance or product application. Perform validations using mathematical and statistical knowledge & risk domain. What You Will Be Doing Work in areas of Asset liability management, Interest Rate Risk, Liquidity Risk (IRRBB) Support production of internal and external global client liquidity regulatory reporting (LCR, ALMM, NSFR, IRR, Funding Plan) Devise or modify procedures to solve complex problems considering computer equipment capacity and limitations, operation time and desired results Provide solutions to client issues through in‑built financial and application knowledge Assist clients in resolving application‑related issues promptly and effectively, ensuring their concerns are addressed Anticipate evolving client needs and develop strategies to meet those needs Participate in incident management process and coordinate until issues are resolved and RCAs are delivered Ensure comprehensive handover from Professional Services team to Client Services of new projects Report new or recurring problems to product management and/or product development departments What You Will Bring Prior banking experience preferred Strong analytical, organizational and time management skills Ability to work independently Excellent communicator and strong problem‑solver Knowledge of FIS products a plus What We Offer You Flexible and creative work environment Diverse and collaborative atmosphere Professional and personal development resources Opportunities to volunteer and support charities Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings. Location & Work Arrangement Hybrid (three days in‑office, two days virtual) #J-18808-Ljbffr

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