Senior Operations Manager

14 hours ago

Cebu City, Central Visayas, Philippines Private Advertiser Full time ₱1,500,000 - ₱2,500,000 per year

We are seeking a Senior Operations Manager to lead our team and ensure that our programs meet productivity, quality, and customer satisfaction objectives efficiently.

Responsibilities:

  • Manage Operations Manager and Team Managers to achieve program performance goals.
  • Communicate client and company goals and metrics to team members for high customer service delivery.
  • Coach and develop direct reports through constructive feedback and ongoing training, including regular performance reviews and one-on-one meetings.
  • Review operational reports regularly and implement action plans to address deficiencies.
  • Hold regular team meetings to review performance and provide guidance for continuous improvement.
  • Provide feedback to the Director of Operations and management regarding operational performance and escalate issues as needed.
  • Partner with site leaders and human resources to execute strategic recruiting and employee engagement programs.
  • Ensure appropriate staffing to meet client requirements.
  • Administer activities aimed at cost-effectively driving operational effectiveness.
  • Collaborate with Operational Support Teams to train employees to meet client demands.

Qualifications:

  • 1-2 years of experience as a Senior Operations Manager or 3-5 years as an Operations Manager.
  • Strong knowledge of call center operations.
  • Understanding of financial reports and forecasting.
  • Willingness to work onsite in Cebu City.

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