Senior Operations Manager
7 days ago
We are seeking a Senior Operations Manager to lead our team and ensure that our programs meet productivity, quality, and customer satisfaction objectives efficiently. Responsibilities Manage Operations Manager and Team Managers to achieve program performance goals. Communicate client and company goals and metrics to team members for high customer service delivery. Coach and develop direct reports through constructive feedback and ongoing training, including regular performance reviews and one-on-one meetings. Review operational reports regularly and implement action plans to address deficiencies. Hold regular team meetings to review performance and provide guidance for continuous improvement. Provide feedback to the Director of Operations and management regarding operational performance and escalate issues as needed. Partner with site leaders and human resources to execute strategic recruiting and employee engagement programs. Ensure appropriate staffing to meet client requirements. Administer activities aimed at cost-effectively driving operational effectiveness. Collaborate with Operational Support Teams to train employees to meet client demands. Qualifications 1-2 years of experience as aSenior Operations Manager or 3-5 years as an Operations Manager. Strong knowledge of call center operations. Understanding of financial reports and forecasting. Willingness to work onsite in Cebu City. #J-18808-Ljbffr
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Senior Workforce Manager
6 days ago
Antipolo City, Calabarzon, Philippines Senior Accountant Netsuite Full time ₱216,000 - ₱2,160,000 per yearDo you have what it takes to become a Senior Workforce Manager?What is it we're looking for? Since this is a Managerial post, we need someone who is seasoned, someone with leadership and organizational skills, to even call themselves one. If you have been managing people and teams in a Workforce Manager post for at least 3 years, then it's you we are...
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Senior Operations Manager
1 week ago
Cebu City, Central Visayas, Philippines Private Advertiser Full time ₱1,500,000 - ₱2,500,000 per yearWe are seeking a Senior Operations Manager to lead our team and ensure that our programs meet productivity, quality, and customer satisfaction objectives efficiently.Responsibilities:Manage Operations Manager and Team Managers to achieve program performance goals.Communicate client and company goals and metrics to team members for high customer service...
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Senior Operations Manager
3 weeks ago
Cebu City, Philippines HawodTech Solutions Full timeResponsibilities Plan, monitored, and manage the daily activities and operations of the revenue departments (recruitment, sourcing, and staff leasing) in Cebu and all P&L-impacting activities by gathering, analyzing, interpreting, and achieving KPI targets and performance of each team Work closely with the Cebu and US department managers/leaders to...
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Senior Operations Manager
7 days ago
Cebu City, Philippines Qualfon Full timeOperations Manager Qualfon Cebu, Central Visayas, Philippines Manage the operations ensuring the results of the metrics set by the clients. Ensures Qualfon complies with the performance metrics for client satisfaction and exceeding expectations: Performance Metrics (among others): Scorecard (Client) Quality Adherence Turn Times Throughput Analyzes report...
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Senior Assurance Manager
6 days ago
Mandaluyong City, National Capital Region, Philippines REMITLY PHL OPERATIONS INC Full time ₱1,500,000 - ₱2,500,000 per yearRemitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been delivering on our promises to people who send money around the world. Today, we are reimagining global financial services to remove barriers and provide customers with trusted, accessible, and customer-centric financial solutions—no...
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Marine Assistant Operation Manager
6 days ago
Makati City, National Capital Region, Philippines Global Process Manager Inc. Full time $104,000 - $130,878 per yearExperienceMinimum of 7 years of related work experience in any related fields in vessel business operations, shipping operations, vessel navigation, and/or machinery.Experience in training/development, process management, and data management is an advantage.2 years in a leadership or Assistant Manager role, overseeing teamsExperienced in managing...
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Customer Service IT Manager
6 days ago
Mandaluyong City, National Capital Region, Philippines Senior Accountant Netsuite Full time ₱1,200,000 - ₱2,400,000 per yearJob Description: Customer Service IT ManagerWe are seeking a highly driven and visionary Customer Service IT Manager to lead the global IT strategy for our customer service operations. This role combines strategic leadership with the ability to dive into details when needed, ensuring our technology landscape supports world-class customer experiences. The...
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IT Manager
6 days ago
Mandaluyong City, National Capital Region, Philippines Senior Accountant Netsuite Full time ₱1,200,000 - ₱1,560,000 per yearIT ManagerJOB PURPOSE:Responsible for all operation in Philippines but will increasingly be integrated in global IT-processes like development, implementing, monitoring and operations.ESSENTIAL JOB FUNCTION:Lead and manage Philippines IT team, operations, priorities, and performance.Ensure IT infrastructure and applications operate to the satisfaction of...
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Senior Manager, Call Center Operations
2 weeks ago
Cebu City, Philippines Asurion Full timeOverview Asurion Cebu, Central Visayas, Philippines Get AI-powered advice on this job and more exclusive features. For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. We help people do more with their technology and stay connected on all of their...
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Senior Operations Manager
1 week ago
Davao City, Davao, Philippines Awesome CX Full time ₱900,000 - ₱1,200,000 per yearWe are looking for talented individuals like you to join our team Be aSenior Operations Managerfor our Davaosite. This role will focus on the profit and growth of his/her business area through employee performance management, service delivery and client interaction, and requires effective leadership and business execution.Join our Family as a Senior...