Senior Operations Manager
4 weeks ago
We are seeking a Senior Operations Manager to lead our team and ensure that our programs meet productivity, quality, and customer satisfaction objectives efficiently. Responsibilities Manage Operations Manager and Team Managers to achieve program performance goals. Communicate client and company goals and metrics to team members for high customer service delivery. Coach and develop direct reports through constructive feedback and ongoing training, including regular performance reviews and one-on-one meetings. Review operational reports regularly and implement action plans to address deficiencies. Hold regular team meetings to review performance and provide guidance for continuous improvement. Provide feedback to the Director of Operations and management regarding operational performance and escalate issues as needed. Partner with site leaders and human resources to execute strategic recruiting and employee engagement programs. Ensure appropriate staffing to meet client requirements. Administer activities aimed at cost-effectively driving operational effectiveness. Collaborate with Operational Support Teams to train employees to meet client demands. Qualifications 1-2 years of experience as aSenior Operations Manager or 3-5 years as an Operations Manager. Strong knowledge of call center operations. Understanding of financial reports and forecasting. Willingness to work onsite in Cebu City. #J-18808-Ljbffr
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Sustainability Department Senior General Manager
2 weeks ago
Batangas City, Philippines Tampa Gardens Senior Living Full timeThis post links directly to the Green Job post. Click to see the job post in a new tab. Malvar, Batangas - Reports to: President Responsible For The Following Position/Section/ Department The Sustainability Department Senior General Manager is responsible for overseeing the following groups: Environment / Safety / IMS (ESI) Company Group Admin Rules (YGAR)...
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Senior Operations Manager
1 week ago
Cebu City, Central Visayas, Philippines Private Advertiser Full time ₱1,500,000 - ₱2,500,000 per yearWe are seeking a Senior Operations Manager to lead our team and ensure that our programs meet productivity, quality, and customer satisfaction objectives efficiently.Responsibilities:Manage Operations Manager and Team Managers to achieve program performance goals.Communicate client and company goals and metrics to team members for high customer service...
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Senior Operations Manager
1 week ago
Cebu City, Philippines HawodTech Solutions Full timeResponsibilities Plan, monitored, and manage the daily activities and operations of the revenue departments (recruitment, sourcing, and staff leasing) in Cebu and all P&L-impacting activities by gathering, analyzing, interpreting, and achieving KPI targets and performance of each team Work closely with the Cebu and US department managers/leaders to...
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Senior Operations Manager
4 weeks ago
Cebu City, Philippines Qualfon Full timeOperations Manager Qualfon Cebu, Central Visayas, Philippines Manage the operations ensuring the results of the metrics set by the clients. Ensures Qualfon complies with the performance metrics for client satisfaction and exceeding expectations: Performance Metrics (among others): Scorecard (Client) Quality Adherence Turn Times Throughput Analyzes report...
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Operations Excellence Senior Manager
4 hours ago
Cebu City, Philippines TDCX Full timeOperations Excellence Senior Manager - CEBU Join to apply for the Operations Excellence Senior Manager - CEBU role at TDCX 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the...
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Senior Operations Manager
3 weeks ago
Quezon City, Philippines UnifyCX Full timeUnifyCX Quezon City, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Senior Operations Manager role at UnifyCX UnifyCX Quezon City, National Capital Region, Philippines Join to apply for the Senior Operations Manager role at UnifyCX Unify CX is looking for an extraordinary Senior Operations Manager to join our...
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Operations Manager
3 hours ago
Cebu City, Philippines Polystar General Services Full timeAbout the Role We are seeking an experienced Operations Manager to join our dynamic team at Polystar General Services' in Cebu City, Cebu. As the Operations Manager, you will play a pivotal role in driving the overall operational efficiency and productivity of our organisation. This is a full-time position that will allow you to leverage your expertise in...
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Senior Manager, Call Center Operations
10 hours ago
Cebu City, Philippines Asurion Full timeOverview Asurion Cebu, Central Visayas, Philippines Get AI-powered advice on this job and more exclusive features. For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. We help people do more with their technology and stay connected on all of their...
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Senior Operations Manager
3 weeks ago
Quezon City, Philippines GlowTouch Technologies Full timeOverview UnifyCX is looking for an extraordinary Senior Operations Manager to join our motivated and ambitious team. Role and Location Role: Senior Operations Manager Work Location/Setup: Philippines | On-Site Shift Schedule: 5-day work week | Graveyard Benefits Day 1 HMO Day 1 Life Insurance What Will You Do? The Senior Operations Manager is responsible for...
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Senior Operations Manager
1 week ago
Davao City, Davao, Philippines Awesome CX Full time ₱900,000 - ₱1,200,000 per yearWe are looking for talented individuals like you to join our team Be aSenior Operations Managerfor our Davaosite. This role will focus on the profit and growth of his/her business area through employee performance management, service delivery and client interaction, and requires effective leadership and business execution.Join our Family as a Senior...