Technical Support Specialist
1 week ago
Love solving problems and helping others do the same? You're exactly what our team needs We are looking for Technical Support Specialists who can help troubleshoot and resolve customer equipment issues with genuine care and concern. What we're looking for: Associate’s or Bachelor’s Degree preferred Availability to work on rotation, including nights, weekends, and holidays with advance noticeKnowledge and understanding of Ethernet network access, configurations, IP based routing concepts, and providing Virtual Private Network details to carriers and data centers Experience working with wireless carriers, managing data lines, provisioning and deactivating accounts Strong understanding of databases and develop schedule reporting for weekly metrics Preferably with past Help Desk Experience (CSR/TSR).Good in both verbal and written English communication skills. Soft Skills Needed: Customer Service, Quality Focus, Flexibility, Attention to DetailMinimum 2 years experience working with Business Users and Developers to provide processes to issues that further enhance the application and provide the business user with an improved product What you'll do: Triage customer-created issues and resolve or escalate to equipment vendor as necessary Communicate via Zoom call with customers or field technicians Monitor all equipment uptime and performance, and escalating to the appropriate vendor as necessary Follow-up with equipment manufacturers, network service providers, and internal support team on outstanding tickets and issues Collaborate with team members through daily stand-up meetings and other communication tools What you'll get: You'll be working with teams based in Manila and in the US, all passionate about providing service excellence. Aside from awesome teammates, here are some perks you'll get: monthly internet allowance performance incentives the coolest workplace ever (snacks, foosball, Ping-Pong, beer-o-clock, and many more) game nights internal learning and training programs regular team building activities, both virtual and in-person HMO coverage for you and your dependent Sounds great, right? Send us your CV and let's talk soon #J-18808-Ljbffr
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Technical Support Specialist
1 week ago
Taguig, Philippines Cerebras Full timeTechnical Support Specialist Location: Taguig City • Job ID: • Schedule: Full-Time/Regular At Rival, we’re transforming how companies hire, onboard, and grow talent by making HR processes smarter, faster, and more agile. We enable organizations to simplify talent acquisition, modernize HR workflows, and accelerate workforce productivity. The Technical...
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Technical Support Specialist
5 days ago
Taguig, Philippines Yondu, Inc. Full timeOverview Yondu, Inc. Taguig, National Capital Region, Philippines Join to apply for the Technical Support Specialist role at Yondu, Inc. Responsibilities Provide second-level support to queries and issues raised in accordance to incident management and request fulfillment process. Responsible for installing and configuring computer hardware operating systems...
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Technical Specialist Support Analyst
2 weeks ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeTASQ is seeking a Technical Specialist Support Analyst (Hybrid) - Taguig to start work on-site as soon as possible. The initial pre-screening interview will be conducted via phone. About the job Technical Specialist Support Analyst (Hybrid) Shift: Rotating Work Setup: Hybrid Requirements:Strong client-facing communicationFamiliar with complex support &...
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Technical Support Specialist
2 weeks ago
Taguig, National Capital Region, Philippines SilkRoad Technology Full time ₱900,000 - ₱1,200,000 per yearAt Rival, we're transforming how companies hire, onboard, and grow talent by making HR processes smarter, faster, and more agile. We enable organizations to simplify talent acquisition, modernize HR workflows, and accelerate workforce productivity.The Technical Support Specialist provides expert-level technical assistance and exceptional service to Rival's...
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Technical Support Specialist
1 week ago
Taguig, National Capital Region, Philippines Rival Full time ₱600,000 - ₱1,200,000 per yearAt Rival, we're transforming how companies hire, onboard, and grow talent by making HR processes smarter, faster, and more agile. We enable organizations to simplify talent acquisition, modernize HR workflows, and accelerate workforce productivity.The Technical Support Specialist provides expert-level technical assistance and exceptional service to Rival's...
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Technical Specialist Support Analyst
2 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeTASQ is seeking a Technical Specialist Support Analyst (Hybrid) - Taguig to start work on-site as soon as possible. The initial pre-screening interview will be conducted via phone. About the job Technical Specialist Support Analyst (Hybrid) Shift: Rotating Work Setup: Hybrid Requirements: Strong client-facing communicationFamiliar with complex support &...
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Technical Support Specialist
3 weeks ago
Taguig, Philippines TigerUX Full timeTechnical Support Specialist – TigerUX Location: BGC, Taguig City (Hybrid), Philippines Responsibilities Diagnose and resolve customer issues related to EV chargers or escalate to manufacturers as needed. Communicate with customers and technicians via Five9 SoftPhone. Monitor equipment uptime and performance and escalate manufacturers as needed. Follow up...
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Technical Support Representative
2 weeks ago
Taguig, National Capital Region, Philippines Helpware Full time ₱300,000 - ₱450,000 per yearPosition Summary: As a Tier 1 Technical Support Representative, you will be the first point of contact for customers seeking technical assistance. The role involves addressing basic technical issues, providing troubleshooting guidance The Technical Support Specialist is responsible for day-to-day technical tasks via the East West IT Ticketing system,...
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Technical Support Representative
2 weeks ago
Taguig, National Capital Region, Philippines Helpware Full time ₱300,000 - ₱450,000 per yearPosition Summary: As a Tier 1 Technical Support Representative, you will be the first point of contact for customers seeking technical assistance. The role involves addressing basic technical issues, providing troubleshooting guidance The Technical Support Specialist is responsible for day-to-day technical tasks via the East West IT Ticketing system,...
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Technical Support Representative
2 weeks ago
Taguig, National Capital Region, Philippines Helpware Full time ₱400,000 - ₱600,000 per yearPosition Summary: As a Tier 1 Technical Support Representative, you will be the first point of contact for customers seeking technical assistance. The role involves addressing basic technical issues, providing troubleshooting guidanceThe Technical Support Specialist is responsible for day-to-day technical tasks via the East West IT Ticketing system, relating...
