Technical Support Specialist

4 weeks ago

Taguig, Philippines TigerUX Full time

Technical Support Specialist – TigerUX Location: BGC, Taguig City (Hybrid), Philippines Responsibilities Diagnose and resolve customer issues related to EV chargers or escalate to manufacturers as needed. Communicate with customers and technicians via Five9 SoftPhone. Monitor equipment uptime and performance and escalate manufacturers as needed. Follow up with manufacturers, service providers, and internal teams on open tickets. Meet client SLA targets for MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve), including emergency, crisis, VIP, and outage situations. Collaborate with team members through daily stand‑up meetings and other communication tools. Consistently meet work and performance review expectations. Collaborate with other internal and external teams to resolve open tickets. Perform additional tasks assigned. Qualifications Associate or Bachelor’s degree / vocational course and/or relevant certifications. Basic understanding of electrical concepts, including voltage, current, and power. Experience managing wireless carriers, troubleshooting and provisioning/deactivation. Experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting. Excellent verbal and written communication in English. Flexibility for shifting and hybrid schedules. Benefits Monthly internet allowance. Performance incentives. Cool workplace amenities (snacks, foosball, ping‑pong, beer‑o‑clock, etc.). Game nights. Internal learning and training programs. Regular team‑building activities, both virtual and in‑person. HMO coverage for you and your dependent. Company Information Industry: Computer and Information Technology (Software) – Human Resources Services. Seniority level: Entry level. Employment type: Full‑time. Job function: Information Technology. #J-18808-Ljbffr

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