Senior Operations Manager

Senior Operations Manager (DTC e-commerce) Join to apply for the Senior Operations Manager (DTC e-commerce) role at QuietLab At QuietLab we believe better sleep changes lives. Our mission is to create sleep products that help people live longer and achieve their full potential. With monthly revenues already hitting multiple seven figures and bold global plans, we’re looking for a Senior Operations Manager to act as the CEO’s right hand and help our team scale from 8 to 9 figures. The Opportunity This is not for the average OM. This isn’t a side hustle. This isn’t a gig. We’re looking for a Senior Operations Manager to make QuietLab more efficient, transparent, and scalable. You’ll build strong processes and reporting systems while leading the fulfillment, customer success, and data teams. Your goal is to keep our operations efficient and transparent — making sure teams have the right processes, data, and tools to deliver results quickly. If you love systems, structure, and making things run like clockwork, this is your chance to be part of a company where your work will directly impact millions of lives, drive millions in revenue — and where you’ll be rewarded for it . What You Will Do Lead and grow the CS, logistics, and data teams. Manage day-to-day fulfillment, logistics, CS, 3PL and inventory. Improve the bottom line by optimizing refund rates, customer satisfaction, costs, and returning customer rates. Partner with BI/Data to develop a scalable data infrastructure and reporting systems across teams. Simplify and streamline core processes to eliminate bottlenecks across teams. Operate as the CEO’s right hand - turning chaos into clarity and execution. Who You Are 3+ years in Operations Management at a fast-growing DTC brand. Proven record leading and scaling fulfillment, logistics, data and customer success teams. Proven record in building simple and scalable systems, processes, workflows and data structures. Strong understanding of eCommerce metrics (ROAS, CAC, AOV, refund %, CSAT). A hands‑on leader who builds strong teams and holds them to high standards. Fast, detail‑oriented, and deeply organized. You embody our values: Simplicity, Excellence, Urgency, Integrity, High Energy, and Customer Centricity. Our Core Values We believe: “Rules are for people who have no values” Integrity – We do the right thing, even when no one’s watching. Trust is non‑negotiable. Excellence – We set high standards and never settle for average. High‑Energy – We show up with enthusiasm and positivity in everything we do. Customer Centricity – The customer experience comes first. Urgency – We move and act really fast – not with haste, but with control. “The deadline is always ASAP”. Simplicity – We challenge the status quo, cut what’s unnecessary, and build lean. What Success Looks Like in the First 90 Days Day 30 Audit our current operations and team. You are fully accountable for CS, inventory and logistics. You have developed a clear reporting structure for your teams. You have built our inventory management and fulfillment dashboards. Day 60 We started the 3PL transition and things are moving smoothly. You deployed the first initiatives to improve refund rate and returning customers (targets not disclosed here). Processes and workflows are set up in ClickUp for the main departments – you will work with consultants, our data engineering and developer teams to help get this setup. Day 90 Refund rate and returning customer rate are improving (targets not disclosed here). Data infrastructure is built and reporting is easily accessible and reliable. CEO’s time is freed from chasing ops issues, data and updates. The Offer We're all about results, growth and long‑term alignment, and your compensation will reflect that and change over time. Competitive retainer based on experience and results. Performance‑driven bonuses. Access to 9‑figure mentors and 8‑figure knowledge. Work with a passionate, purpose‑driven team. High impact and ownership as you gain trust and prove yourself. Long‑term growth in a company that’s changing lives. Fully Remote, Flexible Working Environment. Flexible PTO. Free Access to QuietLab Products Schedule This is a full‑time, remote position with significant long‑term growth potential. You’ll have flexibility in your schedule; there are core working hours. We have a hard‑working culture with fast execution and quick response times. Recruitment Process Apply now through our form Application Review – We’ll review your application within 24 hours. Intro Call – If matches our criteria, we’ll align on goals and expectations. Founder Interview – Meet the CEO and discuss vision and growth. Trial Project – Show us how you think and execute. Final Chat – Align expectations and finalize the next steps. *This is a long‑term opportunity and we are serious about the impact we want to have on people. If you are not driven to be the best and really change the world, don’t apply. #J-18808-Ljbffr