Client Success Manager, Learning

Overview

We are a dynamic, fast-growing team seeking a versatile HR professional who can lead HR initiatives while providing high-level virtual support to leadership. The description includes multiple HR Manager roles across locations, with responsibilities spanning recruitment, onboarding, payroll coordination, compliance, training, employee relations, engagement, and strategic HR support.

• Support recruitment processes: sourcing, screening, interviewing, coordinating job offers, onboarding logistics, and coordinating with external service providers as needed.
• Facilitate onboarding and orientation programs; manage or oversee offboarding processes for resignations and separations.
• Coordinate payroll input and statutory deductions in collaboration with service providers and finance/accounting teams; ensure accuracy and compliance with local labor laws.
• Administer benefits (e.g., health insurance, leaves) and assist in compensation planning and payroll-related activities.
• Maintain employee records and ensure confidentiality and legal compliance; oversee HR documentation (contracts, NDAs, amendments, etc.).
• Draft, update, and communicate HR policies in line with labor regulations; monitor compliance with internal controls and government requirements.
• Oversee performance management, goal setting, and development plans; facilitate performance discussions as needed.
• Drive employee engagement, retention strategies, and morale-boosting initiatives; address grievances and resolve workplace issues per due process.
• Partner with leadership on workforce planning, succession planning, and organizational development; provide business-aligned HR insights.
• Handle employee relations, including conflict resolution, disciplinary actions, grievance handling, and, if applicable, union relations and negotiations.
• Manage HR operations across touchpoints to ensure consistency and efficiency; support ISO/compliance initiatives and internal audits as required.
• Provide guidance to department heads and staff on HR best practices and regulatory requirements.

• Bachelor’s degree in Human Resources, Business Administration, or related field; master’s degree preferred in some postings.
• HR certification (e.g., SHRM-CP, SHRM-SCP, PHR) is a plus.
• Minimum 3–5 years of HR generalist/management experience; 5–7+ years preferred for some roles, with supervisory experience.
• Strong knowledge of labor laws and statutory requirements; experience with DOLE/Philippine regulations where applicable.
• Experience with HRIS and payroll systems; proficiency in Microsoft Office.
• Excellent communication, interpersonal, problem-solving, and organizational skills; ability to manage multiple priorities and work with cross-functional teams.
• Willingness to work onsite or remote as required; ability to work in a fast-paced, diverse environment; some roles require weekend or shifted schedules.

Full-time

The description contains multiple postings for HR Manager roles in various locations, including Makati, Taguig, and other offices. Details vary by posting (salary ranges, schedules, onsite vs. WFH).

• Application Question(s):
• Are you amenable to work as a project/fixed-term employee?
• How much is your expected salary?

Expected Start Date: varied by posting (e.g., 09/01/2025, 09/15/2025).

Core Capabilities and Competencies

• Expertise in HR management, compliance, payroll, and benefits administration.
• Strong leadership, stakeholder management, and negotiation skills.
• Data-driven with ability to analyze HR metrics and drive improvements.
• Knowledge of HRIS tools, payroll processes, and talent management.

This description consolidates multiple postings for Client Success Manager Learning Development and various HR Manager roles across locations. It preserves the core responsibilities and qualifications while organizing content into clear sections. Expiry status: no clear indication of closure at this time.