Client Success Coordinator

3 days ago

Ortigas Metro Manila, Philippines Satellite Office Full time ₱900,000 - ₱1,200,000 per year

Purpose

The purpose of this role is to facilitate digital marketing booking workflow, acting as the liaison and primary point of contact for the Client Partner team (who own the client relationship) and the Digital Trading team, who are responsible for campaign activation. This is a conduit role ensuring end clients are able to activate their bookings on platform, and coordinating between internal teams to ensure optimal efficiency. This role will require strong organisational skills, a proactive mindset, and a passion for digital performance media.

As a Client Success Coordinator, you will play a critical support role at News Xtend. Working closely with Client Partners, you'll help manage creative and reporting workflow, as well as general support to deliver exceptional digital marketing campaigns for Xtend's Tier 2 accounts.

Accountabilities & Responsibilities

  • Support the execution of digital campaigns in SEM, Paid Social and Programmatic channels for Xtend customers, ensuring SLA's are met for all briefed work including campaign setup, creative asset delivery, and dashboard reporting

  • Assist Client Partners prepare for strategic monthly and quarterly client calls by inputting performance data and insights for presentation

  • Work cross-functionally with Xtend's Digital Trading and Creative teams to manage campaign optimisations, brief creative updates, and ensure on-time delivery of assets

  • Monitor campaign health, identify early signs of performance issues or creative fatigue, and escalate insights to Digital Trading team for resolution

  • Stay informed on our digital product suite (The Trade Desk, Google, Meta, LinkedIn, etc.) to support the Client Partner team in identifying strategic upsell opportunities

Capabilities & Competencies

  • Clear, professional communication skills with the confidence to collaborate and contribute with internal stakeholders

  • Strong attention to detail, a problem-solving mindset, and an eagerness to learn

  • Strong customer service skills include SLA management and prioritization

Key Metrics

  • Stakeholder feedback

  • Meet or exceed SLAs for BAU activity and critical response and resolution

  • OKR completion

Education & Experience

  • Comfort working with cross-functional teams and structured workflows

  • Previous exposure to digital advertising platforms (Google Ads, Meta, LinkedIn) is a plus

  • Clients & Growth Coordinator

    1 week ago

    Ortigas, Metro Manila, Philippines WSP Manila, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    WSP, world-leading management and consultancy firm, connects you to many opportunities. We are a collaborative team of experts that thrives on challenge and unconventional thinking. At WSP, we make extraordinary efforts to attract, develop, engage, and retain the best professionals in our fields of expertise because this makes us great.The purpose of the...

  • Client Success Operations Coordinator

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Administrative & Office Management Executive (47684) Posted today Job Description Responsibilities Oversee office administration, including general affairs, HR, accounting, and secretarial tasks Support Japanese expatriates and visitors with travel, logistics, and office coordination Assist with payroll processing, compliance reporting, and labor law...

  • Client Success Specialist(Sales Representative)

    7 days ago

    , Metro Manila, Philippines Belo Medical Group Full time

    Position Title: Client Success Specialist I. Job Summary The Client Success Specialist is responsible for maintaining and strengthening relationships with clients by ensuring their satisfaction, supporting their goals, and aligning client outcomes with the company’s business objectives. This role plays a key part in driving client retention, fostering...

  • Client Success Manager

    1 week ago

    Manila, National Capital Region, Philippines Spiralytics, Inc. - Digital Marketing Agency Full time ₱1,200,000 - ₱2,400,000 per year

    TheClient Success Manageris responsible for growing our clients' businesses as if they are your own. An expert in digital marketing (both paid and organic), you are responsible for managing the day-to-day relationships with clients, understanding our customers' needs, ensuring excellent customer experience, fostering long-term loyalty, and ensuring they get...

  • Client Success

    3 days ago

    Manila, National Capital Region, Philippines Pearl Talent Full time ₱900,000 - ₱1,200,000 per year

    We're looking for a highly organized, proactive, and detail-oriented Client Success & Sales Support Specialist to join our team. This role will work closely with the Founder and Operations VA to ensure smooth onboarding, excellent client support, and consistent sales development operations.Role OverviewClient Success (40%)Manage onboarding of new brand...

  • Client Success

    1 week ago

    Manila, National Capital Region, Philippines PEARL Full time ₱40,000 - ₱60,000 per year

    Work Arrangement: RemoteWork Schedule: Monday to Friday, 9:00 AM – 5:00 PM ESTJob Type: Full-timeHoliday Adherence: US HolidaysPTO Entitlement: Standard PTO policy as per company guidelinesSalary: Competitive, based on experienceAbout Pearl Talent:Pearl works with the top 1% of candidates from around the world and connects them with the best startups in...

  • Senior Client Success Specialist

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five...

  • Client Onboarding Lead

    1 week ago

    Ortigas, Metro Manila, Philippines iSupport Worldwide Full time ₱900,000 - ₱1,200,000 per year

    Be a part of our fast-growing team and unchain all the possibilitiesWhat is your mission?We are looking for a Client Onboarding Lead to oversee client onboarding, manage corporate projects, and strengthen engagement programs. You will act as the main liaison between clients and internal teams, ensuring all initiatives are delivered on time and with...

  • Client Services Coordinator

    4 days ago

    Ortigas, Philippines Satellite Office Solutions Full time ₱1,500,000 - ₱2,500,000 per year

    CLIENT SERVICES COORDINATOR (EVENTS COODINATOR)Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CLIENT SERVICES COORDINATOR (EVENTS...

  • Customer Success Coordinator

    2 weeks ago

    Manila, National Capital Region, Philippines Yext Full time ₱250,000 - ₱450,000 per year

    In 2024, Yext acquired Hearsay Systems, bringing together two industry leaders to form one unified organization. By combining Yext's brand visibility expertise with Hearsay's best-in-class compliant engagement solutions, we're delivering even greater value to our customers. Our integrated approach unlocks a deeper set of data, insights, and recommendations...