Service Lifecycle Specialist

7 days ago


Metro Manila Philippines Seven Seven Global Services, Inc. Full time

Lifecycle Governance & Stage Management Publish service lifecycle artefacts and documentation, ensuring alignment with service portfolio, architecture, data and governance frameworks Conduct lifecycle reviews and checkpoints during key transitions (e.g., launch, growth, optimisation, retirement) Facilitate implementation of company service lifecycle model across all services Service Maturity & Stage Progression Co-develop and support execution of a 3-phase service lifecycle enablement roadmap focused on: Phase 1 Stabilisation Phase 2 Maturity Building Phase 3 Customer-Centric Value Focus Co-develop and stabilize stage-specific entry/exit criteria, required artefacts, and success indicators across the service lifecycle, working closely with the Service Lifecycle Manager Establish a consistent method for tracking service stage progression and flag services with unclear or stalled lifecycle status Support development of service health assessment templates and maturity scorecards to evaluate compliance and improvement needs Stakeholder Engagement & Advisory Serve as an ITIL Service Lifecycle SME alongside the Service Lifecycle Manager, supporting IT Business Partners, Service Owners, Portfolio Leads, and Product Managers Help clarify service status, stage readiness, and required artefacts for GTD Technology Committee Coordinate closely with the Performance & Insights Lead to ensure service lifecycle-related metrics are tracked and visualised Tool, Data and Reporting Integration Support service lifecycle reporting automation initiatives using ITSM Tool and MS Applications Help maintain a centralised lifecycle register, ensuring metadata is updated and version-controlled Collaborate on improving service lifecycle data flows across systems (e.g., ITSM Tool, SAP, MS Apps, PPM Tool, or portfolio dashboards) Shape service lifecycle reporting and data visualizations to ensure accuracy, clarity, and stakeholder relevance Capability Building & Enablement Contribute to the creation of training materials, templates, and playbooks that promote practical understanding of service lifecycle Run briefings, working sessions, retrospectives and lifecycle clinics to reinforce lifecycle discipline across GTD governance forums and business stakeholders Serve as a change agent for service lifecycle governance maturity and embedding lifecycle thinking into cross-functional practices and forums PREFERRED Expertise in ITIL Service Lifecycle Management including but not limited to ITIL Service Catalog Management (SCM) and ITIL Service Portfolio Management Experience working in IT Service, Product, or Portfolio Governance Excellent communication and documentation skills, with the ability to engage diverse stakeholders Proficiency with MS Applications such as Excel, SharePoint, and Power BI tools Familiarity with ITSM Tool or similar platforms is an asset #J-18808-Ljbffr



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