Service Lifecycle Specialist
7 days ago
Lifecycle Governance & Stage Management Publish service lifecycle artefacts and documentation, ensuring alignment with service portfolio, architecture, data and governance frameworks Conduct lifecycle reviews and checkpoints during key transitions (e.g., launch, growth, optimisation, retirement) Facilitate implementation of company service lifecycle model across all services Service Maturity & Stage Progression Co-develop and support execution of a 3-phase service lifecycle enablement roadmap focused on: Phase 1 Stabilisation Phase 2 Maturity Building Phase 3 Customer-Centric Value Focus Co-develop and stabilize stage-specific entry/exit criteria, required artefacts, and success indicators across the service lifecycle, working closely with the Service Lifecycle Manager Establish a consistent method for tracking service stage progression and flag services with unclear or stalled lifecycle status Support development of service health assessment templates and maturity scorecards to evaluate compliance and improvement needs Stakeholder Engagement & Advisory Serve as an ITIL Service Lifecycle SME alongside the Service Lifecycle Manager, supporting IT Business Partners, Service Owners, Portfolio Leads, and Product Managers Help clarify service status, stage readiness, and required artefacts for GTD Technology Committee Coordinate closely with the Performance & Insights Lead to ensure service lifecycle-related metrics are tracked and visualised Tool, Data and Reporting Integration Support service lifecycle reporting automation initiatives using ITSM Tool and MS Applications Help maintain a centralised lifecycle register, ensuring metadata is updated and version-controlled Collaborate on improving service lifecycle data flows across systems (e.g., ITSM Tool, SAP, MS Apps, PPM Tool, or portfolio dashboards) Shape service lifecycle reporting and data visualizations to ensure accuracy, clarity, and stakeholder relevance Capability Building & Enablement Contribute to the creation of training materials, templates, and playbooks that promote practical understanding of service lifecycle Run briefings, working sessions, retrospectives and lifecycle clinics to reinforce lifecycle discipline across GTD governance forums and business stakeholders Serve as a change agent for service lifecycle governance maturity and embedding lifecycle thinking into cross-functional practices and forums PREFERRED Expertise in ITIL Service Lifecycle Management including but not limited to ITIL Service Catalog Management (SCM) and ITIL Service Portfolio Management Experience working in IT Service, Product, or Portfolio Governance Excellent communication and documentation skills, with the ability to engage diverse stakeholders Proficiency with MS Applications such as Excel, SharePoint, and Power BI tools Familiarity with ITSM Tool or similar platforms is an asset #J-18808-Ljbffr
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IT Service Lifecycle Specialist
1 week ago
Philippines Seven Seven Global Services Inc Full time ₱1,800,000 per yearJOB OVERVIEWThe Service Lifecycle Senior Specialist ensures consistent application of the IT service lifecycle framework across the client's technology portfolio. Working with the Service Portfolio Management Lead and Senior Lifecycle Manager, the role oversees services from design to retirement, embedding governance, tracking lifecycle progress, and...
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Service Lifecycle Specialist
2 weeks ago
Manila, National Capital Region, Philippines Seven Seven Global Services, Inc. Full time ₱1,200,000 - ₱2,400,000 per yearLifecycle Governance & Stage ManagementPublish service lifecycle artefacts and documentation, ensuring alignment with service portfolio, architecture, data and governance frameworksConduct lifecycle reviews and checkpoints during key transitions (e.g., launch, growth, optimisation, retirement)Facilitate implementation of company service lifecycle model...
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Customer Lifecycle Management Specialist
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeCustomer Lifecycle Management Specialist Posted today Job Description Data Analysis & Reporting: Collect and analyze data to support lifecycle strategies and campaigns. Generate regular reports on KPIs, including churn rates, recontract performance, and campaign results. Retention & Recontract Support: Assist in executing campaigns to improve customer...
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Payment Lifecycle Specialist
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, Metro Manila, Philippines JPMorgan Chase & Co. Full timeJob Information Job Identification Job Category Payments Lifecycle Business Unit Corporate Sector Posting Date 09/26/2025, 05:20 AM Locations 9th Avenue corner 38th Street, Uptown Bonifacio, Taguig City, National Cap Region, 1635, PH Apply Before 10/04/2025, 04:00 PM Job Schedule Full time Job Shift Variable Job Description Shape the future of digital...
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Consumer Lifecycle Management Specialist
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Payment Lifecycle Specialist
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Lifecycle Marketing Specialist
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, Metro Manila, Philippines Buscojobs Full timeLifecycle Marketing Specialist — Pasig Posted today Job Description Bachelor's Degree in Marketing Management or equivalent. Minimum of 1-2 years related experience in the same field; experience in e-commerce is a plus. Knowledge of managing various social media platforms. Good verbal and written English communication skills. Amenable to work in Ortigas...
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Customer Lifecycle Management Specialist
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, , Philippines ViewQwest Pte Ltd Full timeOverview We are looking for a motivated and detail-oriented Customer Lifecycle Management Specialist to support the Customer Lifecycle Management Manager in planning and executing strategies that enhance the customer journey. The role will focus on reducing churn, improving recontract rates, supporting cross-sell and upsell initiatives, and driving customer...
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Lifecycle Marketing Manager
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, Metro Manila, Philippines Thumbtack Full timeJoin to apply for the Lifecycle Marketing Manager role at Thumbtack Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack...
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Trade Lifecycle Manager Ii, Asia Settlements
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