Customer Lifecycle Management Specialist

Customer Lifecycle Management Specialist

Posted today

Job Description

Data Analysis & Reporting:

• Collect and analyze data to support lifecycle strategies and campaigns.
• Generate regular reports on KPIs, including churn rates, recontract performance, and campaign results.

Retention & Recontract Support:

• Assist in executing campaigns to improve customer retention and recontract rates.
• Monitor campaign performance and provide actionable insights to optimize results.

Cross-Selling and Upselling Execution:

• Support the development and roll-out of cross-sell and upsell initiatives.
• Collaborate with marketing and sales teams to promote relevant products and services to customers.

Referral Program Assistance:

• Help manage referral programs, including tracking referrals and coordinating rewards.
• Provide input on ways to enhance participation and program effectiveness.

Customer Experience Monitoring:

• Track and report key metrics like CSAT and NPS.
• Gather and analyze customer feedback to identify areas for improvement.

Campaign Operations:

• Work closely with the manager to implement loyalty and engagement programs.
• Ensure timely and accurate execution of lifecycle campaigns.

Value-Added Services (VAS) Support:

• Assist in driving VAS adoption by supporting targeted marketing efforts.
• Analyze and report on the performance of VAS campaigns.

Requirements:

• Bachelor's degree in Business, Marketing, or a related field.
• 2–5 years of experience in customer lifecycle management, customer experience, marketing, or related roles, preferably in the telecommunications or service industry.
• Basic understanding of brand communications and campaign execution.
• Strong analytical skills and the ability to translate data into actionable insights.
• Proficiency in tools such as CRM systems, marketing automation platforms, and data analysis software.
• Strong organizational skills and attention to detail.
• Excellent communication and collaboration skills.

Property Management Specialist

Posted today

Job Description

We are looking for a highly-skilled Property Management Specialist to perform the following:

• Communication with tenants and addressing inquiries
• Scheduling and coordinating maintenance and repairs
• Lease management and ensuring tenant compliance
• Financial management, including rent collections and accounts payable/receivable
• Marketing and advertising to attract new tenants
• Compliance with U.S. laws and regulations
• Data entry and management for property transactions, including entering bills for payment
• Invoicing and following up on payments
• Processing payroll for maintenance technicians
• Managing vendor relationship
• Health Maintenance Organization (HMO)
• Government-mandated benefits
• Offer is adjusted based on relevant years of experience
• 13th month pay
• Attendance bonus
• Opportunities for career growth and development
• Fun and supportive working environment

Requirements:

• Communication & Coordination: Strong ability to handle tenant inquiries, manage maintenance schedules, and ensure lease compliance.
• Financial & Data Management: Experienced in rent collection, invoicing, accounts payable/receivable, and managing property transactions.
• Marketing & Tenant Acquisition: Skilled in creating marketing strategies to attract new tenants.
• Regulatory Compliance: Knowledgeable in U.S. real estate laws and regulations to ensure compliance.
• Vendor & Payroll Management: Proficient in managing vendor relationships and processing payroll for maintenance technicians.
• Tech-Savvy & Detail-Oriented: Experienced with property management software and virtual tools, excel, with strong attention to detail in all tasks.

Order Management Specialist

Posted today

Job Description

Role Overview

We are hiring an experienced Order Management & Supply Chain Specialist (Mid-Level) to drive global order execution and supply chain reporting. This role requires ownership of order lifecycle management, PO handling, inventory tracking, and contract manufacturing support, with daily collaboration with US-based stakeholders and customers during PST hours.

Key Responsibilities

• Lead order lifecycle processes: intake, validation, confirmation, delivery confirmation, and RMA handling.
• Own PO lifecycle reporting: publish trackers, analyze deviations between estimates vs actuals, support invoice-to-PO matching.
• Resolve Master Data Management (MDM) issues and escalate exceptions where required.
• Coordinate with manufacturing partners for rack manufacturing and staging orders.
• Prepare weekly reports on inventory health, PO status, STO (Stock Transfer Orders), and open issues.
• Drive issue resolution within defined SLOs.
• Engage daily with US counterparts to ensure alignment and issue resolution.

Skills & Qualifications

• 3–5 years of experience in Supply Chain Operations, Procurement, or Order Management.
• Strong experience with ERP systems (SAP or equivalent).
• Hands-on knowledge of PO management, RMA processes, and inventory tracking.
• Strong reporting and analytics skills with Excel/Google Sheets.
• Ability to work in a cross-functional, global, customer-facing environment.

Insurance Management Specialist

Posted today

Job Description

Are you ready to start your legaSEA? SEAOIL is looking for passionate talents to help make a difference in the lives of Filipinos and fuel their better future. Here\'s your chance to grow your career with the largest and leading independent fuel company in the country - join us as our next Insurance Management Specialist

What is this role about?

The Insurance Management Specialist oversees the end-to-end management of insurance processes, including policy renewals, claims handling, and risk mitigation. The role ensures that all assets are adequately covered, claims are properly filed and settled, and insurance portfolios are optimized. It also involves coordinating with brokers, internal stakeholders, and operations teams to maintain compliance, update records, and provide strategic advice to minimize risk exposure and maximize insurance benefits.

What will YOU do?

• Manage end-to-end processes related to insurance policy renewals, claims filing, and documentation to ensure continuous and effective coverage
• Evaluate existing insurance contracts, negotiate terms and premiums with insurers or brokers, and recommend optimal coverage strategies for the organization
• Execute risk management activities in line with industry standards and internal RACI guidelines to ensure adequate insurance protection across all assets
• Ensure the completeness, accuracy, and approval of all insurable items, including equipment, facilities, buildings, and other properties, based on validated valuations
• Review and ensure compliance with risk survey recommendations and integrate findings into insurance strategies to reduce exposure and improve insurability
• Collaborate with brokers and operations teams to prepare, file, and monitor insurance claims, ensuring the accuracy and completeness of incident reports and supporting documents
• Assess claim outcomes, provide feedback, and work to secure favorable claim settlements that maximize recovery for the organization
• Update and manage a centralized insurance documentation system to support transparency, audit readiness, and easy access to relevant records
• Ensure to engage with internal clients or business units to advise on insurance needs, risk mitigation, and policy utilization for strategic decision-making
• Review statements of account (SOA), verify terms, and ensure accurate and timely processing of premium payments for procured policies

What will YOU need?

• At least 1 year of relevant employment experience - preferably within the same industry

Posted today

Job Description

RESPONSIBILITIES:

• Conducts project analysis
• Prepares and presents various reports
• Create proposal of sellers incentive based on study and recommendation
• Attends and participates in regular coordination meetings
• Coordinates to Marketing department for marketing collaterals of projects to be used by digital advertisement of sellers
• Provide assistance to sellers with regard to project concerns
• Performs other job-related tasks that may be assigned by superiors from time to time

QUALIFICATIONS:

• Graduate of Business Administration, Marketing, Economics or equivalent
• Proficient in Microsoft Office
• Good written and oral communication skills

Employer Brand

Vision & Mission

We shall be the best provider of residential communities designed to create quality lifestyle responsive to the changing needs and preferences of the market we serve.

In so doing, we are committed:

• To ensure customer satisfaction
• To achieve a sustainable growth on our shareholders investment
• To maintain a mutually beneficial relationship with our partners in the business
• To care for the environment we work in
• To promote the growth of our people
• While building an organization that espouses Integrity, Excellence and Interdependence

The DMCI Creed

We Believe

That construction is a noble profession whose activities are vital to economic development and national progress,

That a contractor\'s primary responsibility to his client is to give his best in faithful compliance with their agreement;

That labor and capital should cooperate with one another so that labor may live with dignity and capital may find its just rewards;

That the ill-gotten violates business ethics and the ill-conceived wreaks havoc on the public good;

That the ultimate objectives are to serve not only man but humankind; and to build not only an enterprise but an institution that will serve society.

Release Management Specialist

Posted today

Job Description

Summary: As a Release Management Engineer, you will be responsible for providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving application-related issues to ensure seamless operations.

Roles and Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to troubleshoot and resolve application-related issues.
• Monitor application performance and identify areas for improvement.
• Develop and maintain documentation for application support processes.
• Implement best practices for application deployment and release management.
• Provide training and support to end-users on application functionalities.

Qualifications:

• The candidate should have minimum 2 years of experience in Release Management.
• Required Skill: Expert proficiency in Release Management
• Additional Good To Have Skills: Experience with Application Deployment Management
• Strong understanding of application support processes and best practices.
• Experience in troubleshooting and resolving application-related issues.
• Knowledge of ITIL framework and incident management processes.
• Excellent communication and interpersonal skills.
• This position is based at our Manila office.

Asset Management Specialist

Posted today

Job Description

ECAM is looking for talented individuals like you Be the next Asset Management Specialist.

The Asset Management Specialist is responsible for overseeing the full lifecycle of company assets from acquisition and tracking to disposal. This is while ensuring compliance with regulatory, organizational, and financial policies. This role supports cost optimization, risk mitigation, and strategic utilization of assets across the organization.

Job Highlights:

• Day 1 HMO for you and two dependents.
• Annual and Performance-Based Salary Increase
• Additional Leave Credits

Responsibilities and Duties:

Asset Monitoring and Documentation

• Maintain accurate and up-to-date records of all company assets, including conducting physical inventories and maintaining related documentation.

Asset Lifecycle Management

• Oversee the acquisition, transfer, sale, and disposal of assets, ensuring necessary approvals and documentation are completed in accordance with company procedures.

Compliance Assurance

• Ensure all asset management activities comply with statutory, regulatory, and internal policies.
• Performance and Risk Analysis
  • Analyze asset performance, identify risks, and recommend strategies to enhance utilization and minimize costs.

Reporting

• Prepare and submit comprehensive reports related to asset management activities and KPIs.

Stakeholder Collaboration

• Work closely with internal departments and stakeholders to coordinate asset management processes and documentation.

Process Improvement

• Identify and recommend process improvements to optimize asset tracking, usage, and documentation procedures.

Procurement Support

• Support the procurement team on capital expenditure (CAPEX) acquisitions, ensuring alignment with compliance standards and company policies.

Other Duties

• Perform other tasks and responsibilities as assigned.

Qualifications:

Candidate must possess at least a Bachelor\'s degree in Business Administration, Finance, Supply Chain, or a related field.

Proven experience in asset or inventory management, procurement, or compliance

• Strong knowledge of asset lifecycle, compliance requirements, and CAPEX processes
• Excellent analytical, documentation, and reporting skills
• Proficient in asset management software and MS Office applications

At ECAM, we invite you to make a difference. Take over a position that creates community impact.

Get to work with skillful team members and experience limitless growth.

Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.

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