IT Service Lifecycle Specialist

1 week ago


Philippines Seven Seven Global Services Inc Full time ₱1,800,000 per year

JOB OVERVIEW

The Service Lifecycle Senior Specialist ensures consistent application of the IT service lifecycle framework across the client's technology portfolio. Working with the Service Portfolio Management Lead and Senior Lifecycle Manager, the role oversees services from design to retirement, embedding governance, tracking lifecycle progress, and integrating data into strategic planning. This position enhances service quality, governance integrity, and value realization across the organization.

What You'll Do

  • Lead and support IT service lifecycle management, including service catalog and portfolio governance.
  • Partner with service owners and product managers to ensure services are properly defined, cataloged, and tracked throughout their lifecycle.
  • Manage service health assessments, KPIs, and performance dashboards to ensure continual improvement.
  • Maintain and enhance service documentation, templates, and governance frameworks (ITIL-based).
  • Collaborate across global teams to integrate lifecycle data from various systems (ServiceNow, SMAX, SAP, Coupa, etc.).
  • Provide insights and reports through tools such as Power BI, Excel, and SharePoint.

What We're Looking For

  • Expertise in ITIL Service Lifecycle Management including but not limited to ITIL Service Catalog Management (SCM) and ITIL Service Portfolio Management
  • Strong understanding of ITIL principles and end-to-end service lifecycle processes.
  • Experience with ITSM platforms (ServiceNow, SMAX, or equivalent).
  • Skilled in data visualization and reporting tools (Power BI, Excel).
  • Excellent communication and stakeholder engagement skills.
  • Detail-oriented, analytical, and proactive in process improvement initiatives.
  • Candidates must be comfortable working a night shift schedule.

Job Types: Full-time, Permanent

Pay: Up to Php150,000.00 per month

Benefits:

  • Company events
  • Gym membership
  • Health insurance
  • Opportunities for promotion
  • Work from home

Experience:

  • ITIL Service Lifecycle Management: 5 years (Required)
  • Service Catalog Management (SCM): 3 years (Required)
  • Service Portfolio Management: 3 years (Required)

Work Location: Remote



  • , Metro Manila, Philippines ABB Full time

    Marketing Specialist - Lifecycle Services Makati, National Capital Region, Philippines 6 days ago – Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. At ABB, we help industries outrun – leaner and cleaner. Here, progress is an expectation – for you, your team, and the world. As a global market leader,...


  • , Metro Manila, Philippines Seven Seven Global Services, Inc. Full time

    Lifecycle Governance & Stage Management Publish service lifecycle artefacts and documentation, ensuring alignment with service portfolio, architecture, data and governance frameworks Conduct lifecycle reviews and checkpoints during key transitions (e.g., launch, growth, optimisation, retirement) Facilitate implementation of company service lifecycle model...


  • , , Philippines autobrush Full time

    1 day ago Be among the first 25 applicants We get 1,000s of applicants. We only review submissions that complete this pre-interview form. We read every single one. If you're serious about retention, you'll love this. And now, autobrush. autobrush is an ADA-accepted and clinically proven u-shaped toothbrush. It’s a brand built on innovation, disruption, and...


  • , Metro Manila, Philippines Thumbtack Full time

    Overview Join to apply for the Lifecycle Marketing Manager role at Thumbtack. About Thumbtack Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S.,...


  • , Metro Manila, Philippines JPMorganChase Full time

    Overview 4 days ago Be among the first 25 applicants Job Description Join our team at JPMorganChase, where you'll play a crucial role in managing the pre- and post-trading life cycle operations. Your focus on cash movements, funding coordination, and process improvements will be key to enhancing operational efficiency and driving success. As a Trade...


  • , Metro Manila, Philippines Prime Technology Specialist Incorporated Full time

    Customer Service Specialist (LuvIt Customer Card) Industry: Lending / Banking / Financial ServicesLocation: Ortigas PasigEmployment Type: Full-time Onsite / Mon to Friday Job Summary: We are looking for a Customer Service Specialist to handle inquiries and concerns related to the LuvIt Customer Card . The role focuses on providing high-quality assistance to...


  • , Metro Manila, Philippines Prime Technology Specialist Incorporated Full time

    Job Description We are looking for a Customer Service Specialist with proven experience in customer support, preferably from the lending or financial services industry . The successful candidate will handle client inquiries, assist with loan applications, and ensure excellent customer satisfaction. Responsibilities Respond to customer inquiries regarding...


  • , Metro Manila, Philippines JPMorganChase Full time

    Wholesale Payment Operations - Payment Lifecycle Manager I Join to apply for the Wholesale Payment Operations - Payment Lifecycle Manager I role at JPMorganChase. Job Description Are you looking for an exciting opportunity to join a dynamic and growing team in a fast‑paced and challenging environment? As a Payment Lifecycle Manager I in Wholesale Payment...


  • , Metro Manila, Philippines JPMorganChase Full time

    Job Overview You have excellent analytical, mathematical, and problem‑solving skills with the ability to effectively communicate issues and results to management. You are seeking your next career growth – this is the team for you. As an Alternative Payments Operations Lifecycle Spec IV in our AP Operations team, you will provide comprehensive operations...


  • , Metro Manila, Philippines JPMorgan Chase & Co. Full time

    Join our Payments Operations team and elevate your career by working on international payment processing in a collaborative and supportive environment. Be at the heart of global financial transactions, where your expertise will drive operational excellence and client satisfaction. Unlock your potential as you contribute to process improvements and innovative...