Enrollment Analyst

4 weeks ago

Manila, Philippines Willis Towers Watson Full time

Description

As an Enrolment (Data) Analyst within the H&B, you will be part of a team supporting our Asia Pacific clients in enrolment of benefits and data validation.

The ideal candidate will be detail-oriented and have excellent data manipulation skills. Also, exposure or background in the benefits brokerage / insurance administration work is required. The position would also require project management skills and customer support / management skills.

You will have the opportunity to:

  • Enhance your technical knowledge of benefits plans around the world
  • Enhance data, process and project management skills
Key Activities
  • Data Management
  • Collect, validate and clean benefits enrolment and eligibility data
  • Assist with enrolment processes and ensure beneficiary data is updated
  • Track and monitor ID cards
  • Resolve client queries
  • Support contract renewal activities in the context of membership / census listing provision and reconciliation
  • Support interactions between clients, WTW and insurance vendors
Performance Objectives Excellence
  • Apply practice specific technology and provide high quality services to internal and external Willis Towers Watson clients
  • Perform data validation and processing work using agreed upon tools, standards and techniques, including self-checking work and following review processes
  • Significant attention to detail and excellent data manipulation skills
  • Provide input on product and process improvements
  • Support continuous improvement initiatives
  • Compliance to process, regulatory and legal requirements
People
  • Build relationships internally and collaborate effectively on teams both in the office and virtually across regions
  • Demonstrate natural ease and effectiveness when dealing with associates in other Willis Towers Watson offices
Clients
  • Work with Team Leader to ensure that each task (or case) meets the timeliness and quality measures
  • Respond to all requests and communications effectively and efficiently
  • Increase efficiency within teams by identifying ways to improve processes
  • Work with H&B consultants and servicers to provide high quality service
  • Coordinate with insurers to provide timely and accurate status updates of enrolment, etc…
  • Support interactions between clients, WTW and insurance vendors
Financial
  • Meet productivity goals
  • Maintain accurate time records
Qualifications
  • Bachelor’s degree required, preferably in a program with heavy emphasis on mathematics or business
  • 2-5 years’ work experience either in an insurance company or an outsourcing company doing healthcare processes (eg claims, enrolment)
  • Previous benefits or insurance experience a plus
  • Advanced proficiency in Microsoft Office (Word, Excel and PowerPoint)
  • Experience with data entry, validation and manipulation (advanced Excel skills are essential)
  • Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data’s applicability/accuracy for the designated purpose
  • Ability to ask the right questions and seek help where appropriate
  • Sense of accountability; owning one’s work and taking pride in it
  • Collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
  • Structured problem solving and analytical thinking
  • Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition
  • Strong client service orientation
  • Strong client relationship, interpersonal and team skills
  • Proficiency in English required, good written and communication skills
  • Able to work shift hours

WTW is an Equal Opportunity Employer

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