
Desktop Support Administrator
4 weeks ago
Zuellig Pharma is a leading healthcare solutions company in Asia, providing world-class distribution, digital, and commercial services to support growing healthcare needs in the region. The company operates across 17 markets with over 12,000 employees, serving more than 200,000 medical facilities and working with over 450 clients, including the top 20 pharmaceutical companies in the world.
Job Responsibilities- Desktop Support: Install, upgrade, support and troubleshoot Windows 10/11 and Microsoft Office 365 and any other authorized desktop applications
- Desktop Support: Install, upgrade, support and troubleshoot printers, computer hardware and other authorized peripheral equipment
- Provide day-to-day technical support for desktops, laptops, printers, and peripherals
- Install, configure, and maintain operating systems, software applications, and security updates
- Perform general preventative maintenance tasks on computers, laptops, printers and other authorized peripheral equipment
- Administer endpoint management tools (e.g., Intune, Kaseya) for patching, software distribution, and compliance reporting
- Maintain inventory of IT assets and ensure devices meet lifecycle and refresh standards
- Perform remedial repairs on computers, laptops, printers and other authorized peripheral equipment
- Customize desktop hardware to meet user specifications and site standards
- Ensure work is performed in compliance with specified warranty requirements
- Return defective equipment/parts to maintenance inventory, document customer repairs, and restock assigned parts inventory to ensure proper spare parts levels
- Safely package equipment for branches and arrange transport
- Monitor, operate, manage, troubleshoot and restore to service any terminal service client, desktops, laptops and tablets with authorized network access
- Escalate issues beyond scope to proper tier 2 support
- Support and enforce IT security policies, including antivirus, encryption, and endpoint protection
- Coordinate with vendors and escalate issues when necessary
- Document procedures, maintain knowledge base articles, and contribute to process improvements
- Provide on-site and remote support across different business units or offices when required
- Manage Active Directory tasks such as user account creation, password resets, and group policy application
- Deal with hardware and application support queries reported to the support desk and escalated to the Desktop Support Administrator
- Troubleshoot hardware, software, and network issues for local and remote users
- Provide user data and application recovery
- Email client and user account administration (Active Directory): account creation, management, and password resets
- Use diagnostic tools to troubleshoot problems related to network connectivity and workstation hardware/software
- Load, copy and customize operating system configurations for deployment
- Daily switching of backup tapes at different backup sites
- Provide backup support to the Windows Platform Engineer/Architect as needed
- Track hardware and software inventory
- Familiarize end users with basic software, hardware and peripheral device operation
- Take ownership of queries, issues and problems assigned to the Desktop Support Administrator
- Work with vendor support contacts to resolve issues within the desktop environment
- Escalate issues and involve experts to resolve issues quickly
- Collaborate with IT team on new branch builds and upgrades
- Follow departmental fault resolution procedures
- Suggest modifications to desktop standards and guidelines
- Prepare equipment for shipping/receiving
- Maintain IT records and tracking for the area of responsibility
- Ensure that the customer completes the approved work request with date and time of submission
- Develop sound understanding of IT operations, related applications, IT systems, and business processes
- Maintain knowledge of operating systems and application software used to provide high-level support
- Demonstrate knowledge of company guidelines, processes, practices and procedures with a customer focus
- Ensure sufficient support to clients and provide friendly customer service to Zuellig Pharma Asia Pacific
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
- 2–4 years of experience in desktop support, IT administration, or related role
- Strong knowledge of Windows and macOS operating systems, Microsoft 365, and endpoint management tools
- Basic understanding of networking concepts (LAN, WAN, VPN, DNS, DHCP)
- Experience with Active Directory, Group Policy, and remote access tools
- Excellent troubleshooting, communication, and customer service skills
- Ability to work independently and manage multiple tasks in a fast-paced environment
- We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success
- We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly
- As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region
- Enjoy the flexibility to balance work and personal life while pursuing career growth through our opportunities
- Our Total Rewards program is designed to support your well-being
Data Privacy Notice: I understand that while processing my application, my personal data may be shared internally with individuals involved in assessing my application. By proceeding with my application, I give consent for Zuellig Pharma Corporation/Metro Drug, Inc. to share my personal data internally.
You may view the Zuellig Pharma Data Privacy Policy at the link for reference:
Details- Seniority level: Associate
- Employment type: Full-time
- Job function: Information Technology
- Industries: Pharmaceutical Manufacturing
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