Customer Service Specialist

5 days ago

San Pedro, Philippines SolutionCX Full time

Position Summary We are seeking an experienced and customer-focused Call Center Specialist who thrives in a fast-paced environment and enjoys providing exceptional service. The ideal candidate is detail-oriented, proactive in solving production logistics, and passionate about ensuring a positive customer journey. You’ll be the first point of contact for our valued customers — delivering professional, courteous, and solution-driven support across multiple communication channels. Key Responsibilities Manage inbound and outbound calls with professionalism and empathy. Identify customer needs and recommend suitable products or services. Collaborate with internal teams to resolve customer concerns and enhance overall experience. Requirements Proven experience as a Customer Service Representative (minimum 1–2 years preferred). Demonstrated ability to handle both inbound and outbound calls effectively. Excellent communication skills (spoken and written). Strong problem-solving skills and the ability to think on your feet. A customer-focused mindset with a talent for building relationships. Comfortable working independently during night shifts. Benefits At Beehive-BPO Corp (Also known as SolutionCX), we are committed to providing a supportive and rewarding work environment for our employees. Some of the key benefits include: With potential for a Hybrid setup (2 RTO only per month) once performance has been established. Complete Government-Mandated Benefits – SSS, PhilHealth, and Pag-IBIG Night Differential & Holiday Pay 13th-Month Pay Bonus HMO - Free for Employee and 1 free dependent Accident Insurance Paid Leave Entitlements Quarterly Perfect Attendance Incentives Company-Sponsored Events – Team building, employee engagement programs, and more Awards & Recognition Programs (with monetary incentive) \ #J-18808-Ljbffr

  • Customer Service Specialist

    5 days ago

    San Pedro, Philippines SolutionCX, LLC Full time

    San Pedro, Philippines | Posted on 11/10/2025 We are seeking an experienced and customer-focused Call Center Specialist who thrives in a fast-paced environment and enjoys providing exceptional service. The ideal candidate is detail-oriented, proactive in solving production logistics, and passionate about ensuring a positive customer journey. You’ll be the...

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