Billing Analyst
5 days ago
Overview Pax8 Makati, National Capital Region, Philippines Join to apply for the Billing Operations Manager role at Pax8 . This role will be based in our office in Makati, Manila, working a night shift (10:00pm - 8:00am). Employees are required to attend the office 5 days/week. What You'll Do As a Billing Operations Manager at Pax8, you’ll be the strategic force behind billing accuracy, process efficiency, and proactive issue resolution. You’ll: Monitor billing performance against OKRs and SLOs, ensuring accuracy and timeliness across all processes. Collaborate cross-functionally with Finance, Vendor Ops, Product & Engineering, and Automation teams to drive continuous improvement. Lead the creation of automated dashboards and observability tools to detect and resolve billing anomalies before they impact customers. Document and optimize end-to-end billing processes, identifying triggers, signals, and opportunities for automation. Escalate and resolve billing issues swiftly, while proactively socializing changes that could impact billing operations. Use data to craft product enhancement requests that prioritize customer-centric outcomes. Deliver regular updates to stakeholders and leadership on billing enhancements, performance metrics, and roadmap alignment. What You’ll Do 5+ years of experience in billing, invoicing, and financial systems. Hands-on experience with Stripe, Avalara, QuickBooks, NetSuite, and other financial tools. Proficiency in SQL and PowerBI to uncover insights and tell compelling data stories. Familiarity with Agile/Scrum methodologies and tools like Jira. Deep understanding of SaaS billing models and subscription-based revenue operations. Strong analytical and troubleshooting skills with a knack for documentation and communication. A self-starter mindset with a bias for action and the ability to work independently. Proven ability to collaborate across departments and influence outcomes. A customer-first approach and a track record of delivering enhancements that drive measurable results. Why join Pax8? At Pax8, we support you in both work and play. We offer an additional 2 weeks of bonus leave every year, available from your first day. Private Health Insurance for employees to help during life events. Unlimited growth through our learning & development programs and internal promotions. Community connection through donation matching, DEI-B events, and employee resource groups. About Us Pax8 is the leading value-added cloud-based SaaS marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Our mission is to be the world’s favourite place to buy cloud products. Equal Opportunities Pax8 is an equal opportunities employer and welcomes individuals who meet the requirements to work in the country the role is based in. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes. Job Applicant Privacy Notice We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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