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Consumer Onboarding Senior Specialist
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Fueling FinTech with Human Capital | Talent Acquisition Partner @ Maya Bank Overview
The Consumer Onboarding Senior Specialist shall oversee the end-to-end operations of upgrading individual accounts. He/She shall exhibit analytical skills in assessing the overall process to come up with efficient solutions on identified pain points and challenges. He/She must be able to work in a fast-paced environment while still able to meet SLA and perform proper due diligence. The role requires a graduate of a business course and preferably with experience in fintech or financial institution.
What you will do- Responsible for implementing continuous process improvements to maintain optimal efficiency and productivity of the KYC team.
- Accountable for building and managing the team KPIs.
- Able to communicate effectively, especially with Senior Leaders, to strategize and implement key initiatives.
- Perform Root Cause Analysis (RCA) and deep dives to identify pain points and develop the right solutions.
- Ability to multi-task (projects) and deliver these in a timely manner.
- Spearhead process improvements and initiate collaboration with cross-functional teams for product and process automation.
- Participate in process improvement brainstorming, user acceptance testing, and implementation of new tools and/or process improvements involving the Operations Team.
- Manage existing vendors/third party service providers.
- Monitor latest updates and trends on KYC policies from local regulators and the wider industry.
- Proactively and accurately monitor Service Level Agreements (SLAs) and overall team performance.
- Graduate of any 4-year business course.
- Experience on customer onboarding in Fintech or any Financial Institution for at least 3-4 years with supervisory role, preferably with an understanding of KYC regulations and industry best practices.
- At least 2-3 years of experience in vendor and contracts management.
- Mid-Senior level
- Full-time
- Customer Service, Strategy/Planning, and Project Management
- Industries
- Financial Services and Banking
