
Senior Product Specialist
14 hours ago
Overview
The Senior Product Specialist for Enterprise Onboarding will lead the strategy, development, and execution of Maya’s Enterprise Merchant Onboarding platform. You will drive seamless, compliant, and scalable onboarding experiences for large, SME, and micro merchants, enabling them to activate payment acceptance faster and with less friction. This role sits at the intersection of product, risk, compliance, engineering, and partnerships—ensuring that Maya’s acquiring onboarding capabilities are competitive, secure, and merchant-first.
What you will do- Define and drive the strategic roadmap for enterprise merchant onboarding
- Align onboarding initiatives with business acquisition goals and go-to-market plan
- Identify friction points in current onboarding flows and lead end-to-end redesign
- Lead the full product lifecycle: discovery, design, build, launch, and optimization
- Design scalable onboarding journeys for different merchant profiles (aggregators, large chains, and other platforms)
- Balance automation and compliance requirements in collaboration with Risk & Legal teams
- Own KYC/KYB experiences as part of Enterprise onboarding, integrations with external systems (e.g., AML tools, credit engines), and internal tools for Ops
- Own product provisioning, order management and fulfillment of various products in the lifecycle
- Define success metrics for onboarding efficiency, conversion, and time-to-activation
- Leverage data analytics and funnel analytics to identify drop-offs and operational bottlenecks
- Partner with Data teams to track, report, and drive continuous optimization of onboarding funnel
- Define and streamline the end-to-end process for provisioning payment acceptance products (e.g., terminals, plugins, APIs) to enterprise merchants
- Collaborate with fulfillment, logistics, and technical teams to ensure timely and accurate delivery of products across digital and physical channels
- Build internal tools and merchant-facing dashboards to manage product inventory, provisioning status, and fulfillment updates
- Define workflows and support tools for digital product provisioning (e.g., enabling features, activating credentials, managing access tokens)
- Design intuitive merchant onboarding interfaces that include guided product selection, add-on services, and pricing transparency
- Work closely with Sales, Channel Partners, and Operations to ensure the ordering experience is aligned with enterprise sales workflows
- Integrate catalog services and self-service portals to support automated product ordering at scale
- Ensure backend compatibility with payment switches, provisioning systems, and CRM/order management systems
- Own the post-onboarding servicing journey, including product changes, upgrades, issue resolution, and returns
- Design tools and interfaces for merchant self-service and support teams to manage servicing requests efficiently
- Implement data-driven servicing insights to predict issues and automate resolutions where possible
- Ensure servicing flows are compliant, audit-ready, and integrated with ticketing, CRM, and support systems
- Work closely with internal teams including Compliance, Risk, Sales, Legal, and Ops
- Collaborate with third-party partners (e.g., verification services, bureaus, regulators)
- Evangelize onboarding capabilities and processes to cross-functional and leadership teams
- 5–7 years of Product Management experience, ideally in FinTech, Acquiring, or Risk/Compliance domains
- Strong understanding of merchant onboarding, KYC/KYB, underwriting, and regulatory process
- Experience designing scalable onboarding journeys for high-volume or enterprise merchants
- Strong collaboration with Engineering, Ops, Compliance, and Sales
- Technical acumen to own API integrations and back-office tools
- Track record of launching onboarding platforms with measurable business impact
- Data-driven, with the ability to translate insights into roadmap prioritization
- Strong communicator with experience presenting to cross-functional stakeholders and leadership
- Passion for building frictionless yet compliant enterprise experiences
- Mid-Senior level
- Full-time
- Product Management
- Financial Services
- Banking
- Software Development
Referrals increase your chances of interviewing at Maya by 2x
#J-18808-Ljbffr-
Product Owner
4 days ago
Mandaluyong City, National Capital Region, Philippines Senior Accountant Netsuite Full time ₱70,000 - ₱120,000 per yearAs a Product Owner, you will be responsible for the Customer Service business domain and will be accountable for the development, maintenance, and SLA delivery of the technology stack within that domain. You will be working closely with cross-functional teams such as developers, architects, DevOps engineers, designers, customer agent operation team, customer...
-
Senior Post-Production Specialist
2 weeks ago
Mandaluyong, Philippines Skyrocket Studios Global Full timeOverview Join to apply for the Senior Post-Production Specialist role at Skyrocket Studios Global Salary Range: Php 25,000 - 30,000 Responsibilities Visual Effects Supervision and Direction: supervise the planning, execution, and integration of visual effects in multimedia projects, ensuring alignment with the director’s vision and creative objectives....
-
Senior Product Specialist
3 weeks ago
Mandaluyong City, National Capital Region, Philippines Maya Full timeOverviewThe Senior Product Specialist for Enterprise Onboarding will lead the strategy, development, and execution of Maya's Enterprise Merchant Onboarding platform. You will drive seamless, compliant, and scalable onboarding experiences for large, SME, and micro merchants, enabling them to activate payment acceptance faster and with less friction. This role...
-
Senior Product Specialist
4 days ago
Mandaluyong City, National Capital Region, Philippines Maya Full time $104,000 - $130,878 per yearOverview:TheSenior Product SpecialistforEnterprise Onboardingwill lead the strategy, development, and execution of Maya's Enterprise Merchant Onboarding platform. You will drive seamless, compliant, and scalable onboarding experiences for large, SME, and micro merchants, enabling them to activate payment acceptance faster and with less friction. This role...
-
Senior Product Specialist
4 days ago
Mandaluyong City, National Capital Region, Philippines Maya Full time $120,000 - $200,000 per yearAbout the jobOverview:TheSenior Product SpecialistforEnterprise Onboardingwill lead the strategy, development, and execution of Maya's Enterprise Merchant Onboarding platform. You will drive seamless, compliant, and scalable onboarding experiences for large, SME, and micro merchants, enabling them to activate payment acceptance faster and with less friction....
-
Senior Post-Production Specialist
4 weeks ago
Mandaluyong City, National Capital Region, Philippines Skyrocket Studios Global Full timeOverviewJoin to apply for the Senior Post-Production Specialist role at Skyrocket Studios GlobalSalary Range: Php 25, ,000ResponsibilitiesVisual Effects Supervision and Direction: supervise the planning, execution, and integration of visual effects in multimedia projects, ensuring alignment with the director's vision and creative objectives.Oversee on-set...
-
Product Specialist
3 weeks ago
Mandaluyong City, National Capital Region, Philippines Maya Full timeOverviewAs a Product Specialist in the Communications Platform space, you will be responsible for envisioning and realizing a customer-centric platform, used across Maya customer touchpoints, that focuses on providing a one-stop-shop for incidents, fulfillment requests, and inquiries.What you will doUnderstand the experience, perspective, feelings, needs,...
-
Customer Service IT Manager
4 days ago
Mandaluyong City, National Capital Region, Philippines Senior Accountant Netsuite Full time ₱1,200,000 - ₱2,400,000 per yearJob Description: Customer Service IT ManagerWe are seeking a highly driven and visionary Customer Service IT Manager to lead the global IT strategy for our customer service operations. This role combines strategic leadership with the ability to dive into details when needed, ensuring our technology landscape supports world-class customer experiences. The...
-
Consumer Onboarding Senior Specialist
6 days ago
Mandaluyong, Philippines Maya Full timeFueling FinTech with Human Capital | Talent Acquisition Partner @ Maya Bank Overview The Consumer Onboarding Senior Specialist shall oversee the end-to-end operations of upgrading individual accounts. He/She shall exhibit analytical skills in assessing the overall process to come up with efficient solutions on identified pain points and challenges. He/She...
-
Senior Specialist Inside Sales
2 weeks ago
Mandaluyong, Philippines Emerson Full timeOverview Emerson Mandaluyong, National Capital Region, Philippines Get AI-powered advice on this job and more exclusive features. Emerson’s 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Senior Specialist,...