(native Japanese) Customer Support Consultant

2 days ago

Muntinlupa, Philippines SupportYourApp Inc. Full time

Overview

Passionate about the world of tech?

Join our team as a Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do
  • Provide exceptional customer support via chats, and emails
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Always be up-to-date with cutting-edge technology
  • Securely work with customers’ sensitive information
  • Apply the latest and greatest customer happiness practices
  • Maintain working knowledge of our client’s products and services
  • Communicate with developers and other departments of various IT companies
What you need to succeed in this role
  • Native Japanese and English communication skills
  • At least 6 months of experience in a customer support role
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Will be a great plus
  • Experience with CRM systems
  • Experience in crypto/finance
Benefits and Perks
  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.

#J-18808-Ljbffr

  • Data Analyst with JLPT N3 Passer

    2 days ago

    Muntinlupa, Philippines SGS Full time

    Overview Data Analyst with JLPT N3 Passer (Japanese) – SGS Location: Muntinlupa City, National Capital Region, Philippines Responsibilities Review documents in accordance with provided Work Instructions Process report packs in CBE systems (Certnet / Applaudd) Generate and issue certificates Check submitted documents and issue invoices to clients Perform...

  • Customer Support Specialist

    2 days ago

    Muntinlupa, Philippines IGT Solutions Full time

    Overview IGT Solutions Muntinlupa City, National Capital Region, Philippines IGT Technologies Philippines, Inc. is seeking a dedicated and customer-focused Call Centre Customer Service Representative to join our team in Alabang, Muntinlupa. What you\'ll be doing Assisting customers with hotel booking inquiries, modifications, and cancellations ...

  • Customer Experience

    2 days ago

    Muntinlupa, Philippines WHR Global Consulting Full time

    Overview WHR Global Consulting On-site - Muntinlupa 3-5 Yrs Exp Bachelor Full-time Job Description POSITION TITLE: Customer Experience & Support Manager (Industrial Automation) WORK SETUP: Onsite, Day Shift SALARY: PHP 40,000 - 50,000 We are seeking a highly capable and service-oriented Customer Experience & Support Manager to lead our post-sales support...

  • Senior Security Consultant Penetration Testing

    4 days ago

    Muntinlupa, Philippines ETeam PH Full time

    Client's Business is growing its EMEA Threat and Vulnerability practice and you’ll join the team as a Senior Security Consultant (Application Security Specialist) to help strengthen our capability in the application security space. Client’s experienced penetration testers’ work with Fortune 500 customers to take various types of penetration...

  • Application Support

    4 days ago

    Muntinlupa, Philippines Hunter's Hub Incorporated Full time

    Qualifications: a. Education ● Bachelor’s or College degree in Computer Science, Computer Engineering, Information Technology and/or related field. Other degrees are welcome as long as he or she has extensive related experience. b. Experience ● Has at least (3) years of experience in computer programming, analysis and troubleshooting...

  • L3 Application Support

    4 days ago

    Muntinlupa, Philippines Hunter's Hub Incorporated Full time

    ● Last level of application support that performs deep analysis, troubleshoots, modifies the code and data of applications used by end customers in production environments applying knowledge in programming techniques and experience in specific technology platforms following agreed service level agreement timelines. ● Follows the Standard Operation...

  • Customer Support Engineer

    2 days ago

    Muntinlupa, Philippines Babylon Full time

    Fordefi is the first and only institutional MPC wallet and security platform purpose-built for decentralized finance (DeFi). Our platform empowers dozens of institutional customers to securely manage their digital assets and seamlessly deploy them into decentralized financial applications. Given the mission-critical nature of our product, security,...

  • L3 Application Support

    2 days ago

    Muntinlupa, Philippines Hunter's Hub Inc. Full time

    Qualifications Bachelor’s/College Degree in Computer Science, Computer Engineering, IT, or related field Other degrees acceptable with extensive relevant experience 3+ years in computer programming, analysis, troubleshooting applications 1+ year in Level 2 Application Support Experience in Incident, Problem & Change Management Familiarity with...

  • SAP C4C Consultant

    2 days ago

    Muntinlupa, Philippines Radix Systems Services Corporation Full time

    3 days ago Be among the first 25 applicants Design and implement technical solutions in SAP C4C, including custom business objects, scripts, workflows, and UI enhancements using SAP SDK (Software Development Kit). Develop and support integrations between SAP C4C and external systems (e.g., SAP ERP/S4HANA, SAP CPI, PI/PO, REST/SOAP APIs). Create and maintain...

  • Consultant - QA Tester

    2 days ago

    Muntinlupa, Philippines Genpact Full time

    Overview Job Description - Consultant - QA Tester (ITO ) Consultant - QA Tester - ITO Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how...