Associate Customer Experience Specialist
3 days ago
Are you passionate about helping others, solving problems, and making a real impact—every single day? If you’re fluent in Japanese and English, tech‑savvy, and thrive in fast‑paced environments, we’d love to meet you As an Associate Customer Experience Specialist , you’ll be the voice of First Advantage, supporting our clients and their candidates across voice, chat, and email. You’ll deliver empathetic, high‑quality service while navigating multiple systems and resolving inquiries with confidence and care. This is more than a support role — it’s a chance to grow your career, sharpen your skills, and be part of a global team that values excellence, collaboration, and continuous learning. What You’ll Do System Access & Availability : Log into required business applications (CRM, background check tools, Outlook/Teams, etc.) and remain available during scheduled hours to meet customer needs. Customer Interaction : Respond to inquiries via chat, voice, email, and other channels. Manage availability status to ensure prompt support. Inquiry Resolution : Use targeted questions to understand customer needs and provide tailored solutions—no scripts, just smart problem‑solving. Multitasking & Accuracy : Navigate multiple systems and screens to resolve issues efficiently while documenting actions in real time. Professional Communication : Maintain a calm, empathetic, and clear tone in all interactions. Explain steps and solutions effectively. De‑escalation & Quality : Handle frustrated customers with professionalism. Ensure calls meet quality assurance standards. Documentation : Record all customer interactions accurately and promptly, including contact reasons, actions taken, and follow‑ups. Internal Collaboration : Communicate with internal teams via email and CRM notes to ensure timely updates and resolutions. Training & Development : Stay current with system updates and product changes through ongoing training and reference materials. Knowledge Sharing : Contribute to internal resources by sharing insights and improving support content. Performance Management : Meet service goals (call volume, QA scores, customer satisfaction, etc.) and apply feedback to improve continuously.
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Customer Experience Associate
2 weeks ago
Muntinlupa, Philippines Primer Group Full timeJob Summary The Customer Experience Associate ensures a smooth and positive experience for clients by handling inquiries, orders, and concerns with accuracy and professionalism. The role supports day-to-day customer operations — from managing order updates and issue resolution to coordinating with internal teams — to maintain service quality and...
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Associate Customer Experience Specialist
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Muntinlupa, Philippines Fadv Full timeOverview As an Associate Customer Experience Specialist , you will be on the front line of support, delivering high-quality service to our clients and their candidates across voice, chat, and email. You will manage multiple business applications, handle customer inquiries, and resolve issues efficiently and professionally. Providing timely solutions with an...
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Sr. Associate, Associate Relations
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Muntinlupa, Philippines Capital One Full timeCapital One - Muntinlupa City, National Capital Region, Philippines Sr. Associate, Associate Relations Role: To assist the Principal HR Specialist, supervise HR Coordinators, manage and ensure day-to-day operations meet standards and achieve goals in the assigned functional area of Human Resources such as Associate Relations. Responsibilities Provide...
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Sr. Customer Experience Associate
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MCX, Muntinlupa City, Philippines ZALORA SOUTH EAST ASIA PTE LTD Full time $104,000 - $130,878 per yearDo you have a proactive personality, a flair for providing customer service, and a thirst for new experiences? ZALORA and its Australian counterpart THE ICONIC are looking for problem - solving, empathetic and passionately communicative talents to join our team in Muntinlupa, Philippines, reporting to an Operations Supervisor. As a Senior Customer...
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Muntinlupa, Philippines Virtual Assist Full time4 weeks ago Be among the first 25 applicants We are seeking for a Marketing Specialist that will be responsible for developing and executing marketing strategies that drive brand awareness and client engagement. You will collaborate with cross-functional teams to create marketing campaigns, analyze performance data, and identify opportunities for improvement...
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Associate Customer Success Manager, Scale
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Muntinlupa, Philippines Workato Full timeAssociate Customer Success Manager, Scale (APJ) Workato is seeking an Associate Customer Success Manager to work with customers in our Scale segment. About Workato: Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data,...