L3 Application Support

3 weeks ago

Muntinlupa, Philippines Hunter's Hub Inc. Full time

Qualifications

  • Bachelor’s/College Degree in Computer Science, Computer Engineering, IT, or related field
  • Other degrees acceptable with extensive relevant experience
  • 3+ years in computer programming, analysis, troubleshooting applications
  • 1+ year in Level 2 Application Support
  • Experience in Incident, Problem & Change Management
  • Familiarity with business domain processes (preferred)
  • Knowledge of multiple programming languages
  • Full stack expertise (mandatory)
  • Strong .NET experience (mandatory).
Job Summary
  • Final level of application support
  • Performs deep analysis, troubleshooting, code and data modification in production systems
  • Ensures SLA compliance
  • Follows SOPs in system support
  • Provides continuous service improvements
  • Leads projects including task definition, deliverables, scheduling resources
  • Direct customer communication for support requirements
  • Serves as last escalation point for application support.
Responsibilities / Areas of Accountability Incident Management
  • Receive incidents from L2 support, analyze, and resolve.
  • Perform deep investigation, diagnose faults, link to known errors.
  • Consult with immediate superior and consider business processes.
  • Handle P1 incidents with urgency, provide root cause/workaround.
  • Available after hours for priority incidents.
  • Communicate directly with end customers for additional information.
  • Contribute to knowledge base for process improvement.
Problem Management
  • Identify, report, and document potential problems.
  • Analyze and investigate root cause, propose corrective or preventive actions.
  • Consult and collaborate with superior.
  • Document RCA, workarounds, solutions.
  • Implement corrective actions, validate resolution, avoid new issues.
  • Provide updates to Problem Manager and leadership.
Change Management
  • Identify need for change requests from incidents/problems.
  • Analyze business processes, clarify requirements.
  • Evaluate feasibility, compatibility, dependencies.
  • Consult with superior and/or end users.
  • Follow best practices in project execution.
  • Translate requirements into coding instructions.
  • Code programs, perform unit testing per standards.
Customer Service
  • Manage customer relationships, ensure satisfaction.
  • Resolve major/complex issues in running applications.
  • Participate in knowledge transfer during project handover.
  • Provide proactive updates to customers.
Administrative
  • Ensure compliance with CMMI standards.
  • Monitor and update service deliverables daily.
  • Prepare and submit reports.
  • Conduct technical assessments of applicants.
Teamwork
  • Consult with immediate lead for guidance, career growth, and feedback.
  • Support team continuity by flexibly assisting others.
  • Share knowledge during turnovers.
Learning & Development
  • Expand IT/business process knowledge.
  • Stay updated on technology, system changes, and best practices.
  • Provide training and mentorship to Application Support and Analyst Programmers.
Other Tasks
  • Perform additional assignments as required.
#J-18808-Ljbffr

  • L3 Application Support

    4 weeks ago

    Muntinlupa, Philippines Hunter's Hub Incorporated Full time

    ● Last level of application support that performs deep analysis, troubleshoots, modifies the code and data of applications used by end customers in production environments applying knowledge in programming techniques and experience in specific technology platforms following agreed service level agreement timelines. ● Follows the Standard Operation...

  • Application Support

    2 weeks ago

    Muntinlupa, Philippines Hunter's Hub Incorporated Full time

    Qualifications: a. Education ● Bachelor’s or College degree in Computer Science, Computer Engineering, Information Technology and/or related field. Other degrees are welcome as long as he or she has extensive related experience. b. Experience ● Has at least (3) years of experience in computer programming, analysis and troubleshooting...

  • Application Support

    4 weeks ago

    Muntinlupa, Philippines Hunter's Hub Incorporated Full time

    Qualifications: a. Education ● Bachelor’s or College degree in Computer Science, Computer Engineering, Information Technology and/or related field. Other degrees are welcome as long as he or she has extensive related experience. b. Experience ● Has at least (3) years of experience in computer programming, analysis and troubleshooting...

  • L3 Application Support

    4 weeks ago

    Muntinlupa, Philippines Hunters Hub Inc. Full time

    ● Bachelor’s or College degree in Computer Science, Computer Engineering, Information Technology, and/or related field. Other degrees are welcome, as long as the individual has extensive related experience. b. Experience ● Has at least (3) years of experience in computer programming, analysis, and troubleshooting applications ● Has at least one (1)...

  • L3 Full Stack Application Support

    4 weeks ago

    Muntinlupa, Philippines Hunter's Hub, Inc. Full time

    SUPPLEMENTARY INFORMATION (Requirements): a. Education ● Bachelor’s or College degree in Computer Science, Computer Engineering, Information Technology and/or related field. Other degrees are welcome as long as he or she has extensive related experience. b. Experience ● Has at least (3) years of experience in computer programming, analysis...

  • Java Developer

    3 weeks ago

    Muntinlupa, Philippines Hunter's Hub Inc. Full time

    Hybrid - Muntinlupa 3-5 Yrs Exp Bachelor Full-time Job Description Handles escalated incidents from L2 support, performing in-depth analysis and determining root causes. Coordinates with supervisors and business users, especially during high-priority (P1) incidents, and ensures timely workarounds or fixes. Updates knowledge base and maintains direct...

  • Application Support Engineer

    2 weeks ago

    Muntinlupa, Philippines Michael Page Full time

    Grow career in Application Support with a global leading company Work with modern tech in a flexible, hybrid setup About Our Client The company is a global technology leader specializing in wireless communication solutions for the Internet of Things (IoT). With a rapidly growing workforce and a strong presence across consumer, industrial, and healthcare...

  • Industrial IT Workplace Support Engineer

    2 days ago

    Muntinlupa, Philippines Stefanini, Inc Full time

    Job Details Job ID#: 61811 Job Category: Information Technology Position Type: Full Time Remaining Positions: 1 Industrial IT Workplace Support Engineer As a member of the IT INF Industrial Workplace Services (IWS) that delivers and operates industrial workplace services for manufacturing and laboratory environments, you'll support specialized endpoints...

  • Senior Technical Support Engineer

    3 weeks ago

    Muntinlupa, Philippines Invoker Labs Full time

    WOO X is a global centralised crypto futures and spot trading platform offering best-in-class liquidity and price execution. WOO X has an average daily volume exceeding $1.5 billion and is home to hundreds of thousands of traders worldwide. WOO X traders benefit from radical transparency through our industry-first live Proof of Reserves & Liabilities...

  • Azure Active Directory

    5 days ago

    Muntinlupa, Philippines UPTC Full time

    We are seeking an experienced Tech Ops Lead – Azure AD & IAM with a strong infrastructure background to manage enterprise identity, security, and hybrid cloud operations. This role requires deep expertise in Azure Active Directory , identity and access management (IAM) , and infrastructure operations , with the ability to lead teams and provide high-level...