Customer Service Representative- Financial Up To

Customer Relations & Compliance Officer (Makati City, Philippines)

Experience Abroad helps students and young professionals participate in cultural exchange and international internships. We are looking for a Customer Relations & Compliance Officer to join our team. This is a full-time hybrid role based in Makati City, Philippines, with flexible work-from-home arrangements. The role involves ensuring excellent customer support, managing document compliance, and assisting with visa processes.

Responsibilities

• Attend to applicant inquiries via email, phone, social media, or in person
• Collect and organize required documents
• Assist in visa processing and application requirements
• Coach applicants in preparation for their visa interviews
• Monitor and track visa appointment schedules

Qualifications

• Bachelor's degree in Business, Management, or related field (fresh graduates welcome)
• Excellent communication and organizational skills
• Detail-oriented, customer-focused, and proactive
• Ability to multitask in a fast-paced environment

Why Join Us?

• Hybrid work set-up with flexibility
• Be part of a supportive and dynamic team
• Help students and professionals unlock opportunities abroad
• Gain hands-on experience in compliance and customer relations

Interested candidates may send their CV to the provided contact.

Customer Service Representative – General Customer Service and Financial/Fraud (Bonifacio Global City, Taguig)

Work Location: Bonifacio Global City (BGC), Taguig City. Set-up: Onsite. Available Accounts & Qualifications include:

1. General Customer Service Account

• College graduate (with or without BPO experience)
• College undergraduate (no back subjects) with at least 6 months BPO experience

2. Financial Account – Customer Care (Fraud Support)

• Completed at least 1st year in college
• Minimum 18 months BPO experience (Financial/Fraud/Telco/Banking background preferred)
• HMO coverage on Day 1 with free dependent
• Night differential and performance incentives
• Paid training and career development opportunities

Hiring Process includes Background Interview, Initial HR Interview, Online/Onsite Assessment, and Final Interview & Job Offer. Additional benefits include leave, health insurance, and paid training.

Customer Relations Manager (South Caloocan, NCR)

Salary range: ₱900,000–₱1,200,000 per year. This is a full-time role at Sweet Dough Global Ventures Inc. Based in South Caloocan Metro Manila, you will oversee customer service activities and ensure a seamless client experience.

Responsibilities

• Manage a team of customer service representatives and ensure high levels of customer satisfaction
• Develop and implement strategies to improve customer service processes and policies
• Handle complex customer inquiries and complaints to resolve issues effectively
• Analyze customer feedback and data to identify improvement areas
• Collaborate with other departments and provide regular performance reports

Qualifications

• Minimum 5 years of experience in customer relations or customer service management
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Experience in leading a team and data analysis skills
• Degree in Business, Marketing, or related field preferred

What we offer: competitive salary, benefits, and opportunities for career advancement, with flexible work arrangements.

Customer Relations Consultant (Australia) / Customer Relations Officer (Philippines)

Overview: The client is Australia’s leading specialist in jewellery and luxury watch insurance. Roles involve handling customer inquiries via phone and email, maintaining CRM records, supporting payment systems, and contributing to customer retention and business growth.

Key Responsibilities

• Provide customer service excellence and empathetic responses
• Administrative support for policy updates and payments
• Meet KPIs and contribute to customer retention and branding
• Maintain up-to-date CRM data and participate in training and compliance
• Support renewal processes and multi-channel engagement

What We're Looking For

• Proven experience in customer service or related role
• Excellent English communication skills
• Strong organizational and multitasking abilities
• Proficiency in CRM systems and Microsoft Office

Note: Some postings include similar roles with variations in location and focus. All descriptions emphasize customer service, compliance, and relationship management.

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