Customer Service Representative

We are hiring Apply today and start your career with a global leader in customer service. Discover our call center job openings and apply now.

Associate, Customer Relations - Philippines Based Role

1631 Taguig, National Capital Region Black Pearl Consult

Posted 552 days ago

Job Description

Permanent

About the Role

A leading developer in the Philippines is seeking a passionate and customer-centric Associate, Customer Relations to join their growing team. In this role, you will be the primary point of contact for homeowners (vecinos) and play a vital role in building strong relationships, ensuring their satisfaction, and resolving any concerns they may have.

Responsibilities

• Account Management: Be the main point of contact for vecinos, fostering open communication to build trust and long-term relationships. Address vecino inquiries, requests, and complaints through various channels, including email, phone, and in-person meetings.
• Manage accounts from the turnover of signed Contract to Sell (CTS) and pre-signed Deeds of Acceptance (DOAs) to the final delivery of the property title in the vecino's name.
• Cultivate strong relationships with key stakeholders to ensure timely delivery of the property according to specifications and quality standards.
• Provide quarterly updates on project progress to vecinos.
• Act as a liaison between vecinos and internal teams to resolve any issues efficiently.
• Ensure all communications comply with company standards, procedures, guidelines, and policies.
• Maintain accurate and up-to-date records in databases, goal trackers, and other monitoring systems for improved team efficiency and evaluation.
• Submit reports to the Team Lead as required.

• Collection Support: Collaborate with the collection support group to ensure annual collection targets are met.
• Facilitate communication between vecinos and the collection support group regarding their bank loan application status.
• Proactively identify and reach out to accounts with delinquent payments, unresponsiveness, or non-compliance with requirements.

Qualifications

• Bachelor's degree in Business Administration, Customer Service, or a related field (preferred)
• Minimum of 1 year of experience in customer service or account management
• Excellent communication, interpersonal, and relationship-building skills
• Strong problem-solving and conflict resolution skills
• Highly organized and detail-oriented with a commitment to accuracy
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to work independently and as part of a team
• Positive attitude and a passion for providing exceptional customer service

Why Join Us

At this leading developer, you will have the opportunity to make a positive impact on people's lives by ensuring a smooth and positive experience for homeowners. You will work in a supportive environment with a team committed to building vibrant communities and exceeding customer expectations.

Important notices

To view other vacancies we have, please check our website and follow us on our social media accounts. Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you receive such a request, please contact our office or drop us a message on our website.

Call Center Agent

Posted today

Job Description

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

• Expectations : Explicit expectations, implicit expectations, interpersonal expectations, digital expectations, dynamic performance expectations.
• Perks : Medical HMO Insurance up to 400K effective on day 1 (up to 3 dependents), P10,000 Worth of Medicine, Reimbursement on top of the HMO, Incentives.
• Qualifications : College Graduate with 7 months BPO Experience or College Undergraduate with at least 1 year BPO Experience; Excellent Communication Skills; Amenable to work onsite.

Salary : Php22,000.00 - Php35,000.00 per month

Benefits : Company Christmas gift, Company events, Flexible schedule, Flextime, Health insurance, Opportunities for promotion, Paid training, Pay raise, Promotion to permanent employee

Schedule : 8 hour shift, Flexible shift, Holidays, Overtime, Weekends

Supplemental Pay : 13th month salary, Bonus pay, Overtime pay, Performance bonus

Location : Taguig City (reliably commute or relocate before starting work, preferred)

Education : Bachelor's (preferred)

Experience : Customer Service Representative: 1 year (preferred)

Language : English (preferred)

Call Center Agent

Posted today

Job Description

Similar role details as above with identical qualifications and benefits.

Call Center Representative

Makati, National Capital Region Stark Asia Solutions, Inc.

Posted today

Job Description

Job Title: Customer Service Representative

Brief Summary: Customer service representatives assist consumers with complaints and inquiries, as well as providing information and assistance over the phone.

Work Activities: Provide appropriate solutions and alternatives within the time limits; Process customer accounts and file documents; Maintain a high level of product knowledge; Ensure confidentiality and security of customer data; Assist customer concerns using different tools.

Main Qualifications: At least High School Graduate; College Grad / Associate Grad; Willing to work on site; Good English Communication Skills

Salary: Php15,000.00 - Php18,000.00 per month

Education: Bachelor’s (preferred)

Experience: Call Center Representative: 1 year (preferred)

Language: English (preferred)

Phone Banker/ Call Center Agent

Makati, National Capital Region Eastwest Bank

Posted today

Job Description

Facilitate basic customer inquiries, requests, or complaints received through the employee’s split skill and channel of assignment.

Basic qualifications : Must have good to excellent verbal and written communication skills, analytical and decision-making skills, problem solving skills and computer skills. At least 1 year of BPO/Call Center experience is an advantage. College graduate of any course.

Location : PBCom Makati

Call Center Agent - Mandaluyong Site

Mandaluyong, National Capital Region Ferram Media

Posted today

Job Description

Call Center Agent l No Experience Need l Mandaluyong Site

Why pick us? Competitive Salary; Exciting Performance Bonuses & Account Specific Allowances; Career Advancement Opportunities; Promote Within the Company; Comprehensive Healthcare Benefit

Salary: Php15,000.00 - Php21,000.00 per month

Benefits: Paid training, Pay raise

Schedule: 8 hour shift, Shift system

Supplemental Pay: 13th month salary, Bonus pay, Commission pay, Overtime pay, Performance bonus, Yearly bonus

Location: Mandaluyong (required to relocate)

Education: Bachelor's (preferred)

Experience: Call Center Representative: 1 year (preferred)

Language: English (preferred)

Phone Banker/ Call Center Agent

Makati, National Capital Region Eastwest Bank

Posted today

Job Description

Job description: Facilitate basic customer inquiries, requests, or complaints received through the employee’s split skill and channel of assignment.

Basic qualifications: Must have good to excellent verbal and written communication skills, analytical and decision-making skills, problem solving skills and computer skills. At least 1 year of BPO/Call Center experience is an advantage. College graduate of any course.

Location: PBCom Makati

Call Center Representative - Mandaluyong Site

Mandaluyong, National Capital Region Ferram Media

Posted today

Job Description

Call Center Agent l No Experience Need l Mandaluyong Site

Min Requirements: 18+ years old; HS graduate; computer & internet savvy

Why us? Competitive Salary; Performance Bonuses & Account Specific Allowances; Career Advancement Opportunities; Promote Within the Company; Healthcare Benefit

Salary: Php15,000.00 - Php21,000.00 per month

Education: Bachelor’s (preferred)

Experience: Call Center Representative: 1 year (preferred)

Language: English (preferred)

Call Center Agent - Mandaluyong Site

© Mandaluyong, National Capital Region Ferram Media

Posted today

Call Center Agent - Mandaluyong Site

Similar details as above.

Phone Banker/ Call Center Agent

Makati, National Capital Region Eastwest Bank

Posted today

Job Description

Facilitate basic customer inquiries, requests, or complaints.

Location : PBCom Makati

#J-18808-Ljbffr

---