Application Support Specialist

11 hours ago

Taguig, Philippines YONDU INC. Full time

DUTIES AND RESPONSIBILITIES Assists the Application Support team in ensuring 24/7 operations that includes monitoring and maintenance of all live services, platforms, and gateways. Initiates functional testing for critical services as part of monitoring. Corrects errors if any and modifies the existing software. Upgrade interfaces by updating the hardware for better performance of the system. Undergo a detailed study of the existing system and recommend installation or upgrade of a new system. Ensure that service incidents should be acknowledged, resolved, or escalated according to Service Level Agreement (SLA). Perform follow-ups until resolution. Acknowledge all business and customer requests and concerns and provide results in a timely manner. Supports monthly backup and clean-up of logs. Prepares and generates reports and statistics for live services upon request. Ensures that daily reports and stats (email, web tool, SMS, etc.) are working perfectly. Other job-related activities that may be assigned from time to time. EDUCATION & RELATED EXPERIENCE College graduate in Information Technology preferred or an equivalent of education plus experience / Computer Engineering / Computer Programming with specific application / Computer Software Engineering / Computer Software Technology. At least 1-2 years of working experience. Experience in the Telco industry is a plus. SKILLS & KNOWLEDGE Knowledgeable in Unix/Linux shell scripting and basic PHP programming. Databases: MySQL/Postgres/Mongo queries. Linux Services: Apache / Nginx / PHP / Perl / Database. Must be familiar with network and system security. Must be knowledgeable in Monitoring tools (Nagios / Cacti). Ability to troubleshoot system and network problems in Linux/Unix. #J-18808-Ljbffr

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