Application Support Specialist

2 weeks ago

Taguig, Philippines DITO Telecommunity Corporation Full time

Application Support Specialist - Systems & Database

The IT Operations Specialist will be responsible for managing the day-to-day operations, monitoring, and maintenance of our IT system. This role involves proactive troubleshooting, performance optimization, and collaboration with cross-functional teams to ensure uninterrupted business processes. The IT Operations Specialist will play a critical role in identifying and resolving system-related issues and contributing to the overall efficiency of our operations.

Overview

The IT Operations Specialist will be responsible for managing the day-to-day operations, monitoring, and maintenance of our IT system.

Functions

  • Regularly monitor the operating status of the IT system, identify and solve potential problems, and ensure the stable operation of the system.
  • Carry out system inspection to ensure the normal operation of hardware, software and network environment.
  • Respond quickly to system failures, diagnose the root cause of problems, and take appropriate action to fix them.
  • Work with the development team to resolve technical issues and ensure continuity of system functionality.
  • Supervise system security, undertake SOC's rectification requirements for security vulnerability scanning, and ensure that the system is free from potential threats.
  • Monitor system performance, identify performance bottlenecks and make optimization recommendations to ensure efficient system operation. Perform system tuning to improve responsiveness and user experience.
  • Assist in planning system updates and upgrades to ensure systems are always using the latest software versions.
  • During updates and upgrades, ensure minimal business disruption and maintain system stability.
  • Write documents such as operation and maintenance manuals and troubleshooting guides to provide the team with necessary reference materials. Provide training and support to other team members to help them better understand and deal with system issues.
  • Participate in a shift system ensuring 24/7 monitoring and support of the system.
  • Respond quickly in emergency situations and take necessary actions to restore system functionality.

Job Skills & Qualifications

  • Bachelor's/College Degree in Management, Computer Science, Information Technology, Engineering (computer, electronics, telecommunication, industrial, chemical), or equivalent.
  • Proven experience in IT system operations and maintenance, preferably in the telecommunications or IT industry.
  • Strong understanding of IT system architecture, components, and functionalities.
  • Proficiency in troubleshooting and problem-solving, with a logical and systematic approach.
  • Familiarity with system monitoring tools and techniques to ensure proactive issue detection.
  • Experience in system configuration management and security best practices.
  • Ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.
  • Detail-oriented and capable of multitasking in a fast-paced environment.
  • Strong time management skills with the ability to prioritize tasks and meet deadlines.
  • Willingness to participate in on-call rotation and provide off-hours support when required.
  • Excellent oral and written communications skills in English, including technical writing skills; understanding of Mandarin language is a plus.
  • Background in Telecommunications industry is a plus.
  • Applicants must be willing to work in BGC, Taguig City.
#J-18808-Ljbffr

  • Application Support Specialist

    1 week ago

    Taguig, National Capital Region, Philippines Aspiree Inc. Full time ₱1,440,000 per year

    Application Support SpecialistKey Responsibilities: Ensure smooth business application service operations by resolving issues in a timely manner. Facilitate smooth transition of application features from development to productionenvironments. Actively develop continuous improvement initiatives and optimization ofbusiness application service...

  • IT Application Support

    2 weeks ago

    Taguig, Philippines Auto Full time

    Overview Avia Solutions Group (ASG) Global Services Philippines is looking for an IT Application Support to contribute to the operations of Chapman Freeborn International. This position is based in the ASG Global Services Philippines office in BGC, Taguig, under a hybrid setup and working on EMEA Time Zone. Chapman Freeborn International is a multi-award...

  • Application Support Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Evismart Full time ₱900,000 - ₱1,200,000 per year

    Help us keep the systems running. Solve problems fast. Leave users smiling.We're looking for a Level 2 Application Support Specialist to serve as the escalation point for our customer-facing support teams. If you thrive on troubleshooting complex technical issues, automating support processes, and digging into root causes - not just band-aiding symptoms -...

  • IT Application Support

    2 weeks ago

    Taguig, Philippines Avia Solutions Group Full time

    Overview Avia Solutions Group (ASG) Global Services Philippines is looking for an IT Application Support to contribute to the operations of Chapman Freeborn International. This position is based in the ASG Global Services Philippines office in BGC, Taguig, under a hybrid setup and working on EMEA Time Zone. Chapman Freeborn International is a multi-award...

  • Application Support Specialist

    1 week ago

    Taguig, National Capital Region, Philippines MA Financial Group Full time $70,000 - $120,000 per year

    Position Summary:We are looking for an Application Support Specialist. The candidate will have excellent communication skills and a track record for providing great customer service and troubleshooting methods. There is a unique opportunity to work in challenging IT environments enabling both your problem solving and leadership skills. The client-facing...

  • IT Application Support Specialist-Hybrid

    6 days ago

    Taguig, National Capital Region, Philippines Aspiree Inc. Full time ₱1,200,000 - ₱1,440,000 per year

    Application Support SpecialistKey Responsibilities: Ensure smooth business application service operations by resolving issues in a timely manner. Facilitate smooth transition of application features from development to productionenvironments. Actively develop continuous improvement initiatives and optimization ofbusiness application service...

  • Application Support Specialist

    2 weeks ago

    Taguig, Philippines DITO Telecommunity Corporation Full time

    Talent Acquisition Specialist at DITO Telecommunity Corporation Functions Operation and maintenance 2nd level support, system maintenance and operation ability of abnormal document location and processing, role permission configuration, process configuration, rule configuration, etc. Provides and maintains data files and monitors system configurations to...

  • Java Application Support

    4 weeks ago

    Taguig, Philippines Nasdaq Full time

    Nasdaq Taguig, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Java Application Support role at Nasdaq Nasdaq Taguig, National Capital Region, Philippines Join to apply for the Java Application Support role at Nasdaq Why NasdaqWhen you work at Nasdaq, you’re working for more open and transparent markets...

  • Application Support Specialist

    2 days ago

    Taguig, National Capital Region, Philippines Yondu, Inc. Full time ₱600,000 - ₱1,200,000 per year

    Assists the Application Support team in ensuring 24/7 operations that includes monitoring and maintenance of all live services, platforms, and gateways.Initiates functional testing for critical services as part of monitoring.Corrects errors if any and modifies the existing software.Upgrade interfaces by updating the hardware for better performance of the...

  • Collection Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Primus@knowledge@Specialist Full time ₱900,000 - ₱1,200,000 per year

    About the role This is an exciting opportunity to join @Specialist' as a full-time Collection Specialist based in Taguig City, Metro Manila. As a key member of our Client Services team, you will play a vital role in maintaining our company's strong financial position by effectively managing and resolving outstanding client accounts.What you'll be...