Application Support Specialist

2 weeks ago

Taguig, Philippines DITO Telecommunity Corporation Full time

Talent Acquisition Specialist at DITO Telecommunity Corporation

Functions

  • Operation and maintenance 2nd level support, system maintenance and operation ability of abnormal document location and processing, role permission configuration, process configuration, rule configuration, etc.
  • Provides and maintains data files and monitors system configurations to ensure data integrity.
  • 2nd level support on application inquiries or data extraction
  • Responsible for the maintenance and management of the IT systems, can analyze and optimize in time.
  • Responsible for maintaining knowledge database for data analysis use.
  • Monitor and analyze the health of IT OSS systems by understanding the key business indicators so as to provide better operation and maintenance support.
  • Assist the network operation and maintenance department to manage the whole life cycle of network resources, others.
  • Perform structured analysis of incidents and requests.
  • Have an up to date knowledge of System changes and New Releases.
  • Shall be responsible for the operation and maintenance of OSS systems including the deployment, upgrade, expansion, migration of OSS parts or similar activities to support OSS.
  • Promote the standardization, automation and platform construction of OSS Systems operation and maintenance and improve the quality and efficiency of OSS systems operation and maintenance.
  • Participate in the optimization of the existing OSS systems, locate bottlenecks, solve faults, and improve the performance and stability of the platform.
  • Performs support within specified business hours or where needed in case to case basis.

Job Skills & Qualifications

  • Bachelor's/College Degree in Computer Science, Information Technology, Engineering (Computer/Telecommunication) or equivalent
  • Experience in IT operations support
  • Experience in IT Troubleshooting and monitoring tools, techniques, and technologies
  • Experience in daily system operation and troubleshooting, provide timely feedback of the problem for discussion and repair
  • Familiar with the standard SQL language and Databases like MySql, SQL Server, Oracle, Sybase, DB2, etc.
  • Practical skills with Linux, networking, storage, and virtualization Automation with tools like Chef, K8s, Docker
  • Familiar with systems management tools (Puppet, Chef, Ansible, etc.) and source code repository like Git
  • Ability to communicate information effectively with others, able quickly grasp the main points and quickly coordinate resources.
  • Strong analytical and problem-solving skills.
  • Excellent oral and written communications skills in English with Mandarin is a plus
  • Ability to communicate information effectively with others, to quickly grasp the main points and quickly coordinate resources.
  • Background in Telecommunications industry is a plus but not necessary.
  • Applicants must be willing to work in BGC, Taguig City
  • Willing to render support within specific business hours or on call 24/7 on case to case basis.
  • Schedule of work days shall be hybrid. One (1) Work Day shall be WORK-FROM-HOME while four (4) days shall be IN- OFFICE WORK.
  • Eager learner with good work ethics and copes well in a startup company like DITO.

We are an equal opportunities employer and welcome applications from all qualified candidates.

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