
Call Center Agent
21 hours ago
Job Description
ACOM Consumer Finance Corporation is looking for passionate, innovative, and amazing individuals who are in pursuit of excellence and prominence Be part of the game-changing team today and #ACOMplishYourDreams
Work with a multinational company with a rock-solid foundation. Be part of the Leading Consumer Finance company from Japan. Experience the wonders of our vast network and extensive history.
Responsibilities- Ensures that the company policies and procedures are adhered to by the team.
- Manages a team of diverse individuals by monitoring their performance and providing feedback/coaching when needed.
- Conducts regular assessment of the team’s KPI’s and addresses areas of improvement for the team.
- Resolves problems/conflicts encountered in day-to-day activities and other issues/concerns that may arise.
- Maintains productive and efficient workflow by developing and improving work processes.
- Participates in strategic business planning, analysis, and implementation toward team goals.
- Translates actual business operations, analysis, and trends into meaningful reports and presentations.
- Bachelor’s degree holder, any course.
- Keen attention to detail with above-average communication and presentation skills.
- Adept at using Excel for report creation (Pivot, VLOOKUP, and other data analysis tools).
- Proven leadership experience in a Team Lead/Supervisor capacity, preferably in Financial Services or BPO.
- Extensive experience in employee discipline, performance management, motivation, and coaching.
- Minimum of three (3) years’ experience as a Team Leader/Supervisor.
- Willing to work on shifting schedules, holidays, and weekends.
- Willing to work in Ortigas Center.
- Sick Leave, Vacation Leave, Bereavement Leave with HMO and Life Insurance.
- Growth and Promotion opportunities.
- 5-day work week for Work-Life Balance.
- Compliance with Government and Labor regulations for Job Security.
Salary : From Php28,000.00 per month
Schedule : 8 hour shift
Location: Pasig, Palawan (Ortigas Center)
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