Dayshift Account

Customer Support Representative – Airalo

AIRGSM PTE. LTD.

Posted today

About Airalo
Airalo is the world’s first eSIM store that helps people connect in over 190+ countries and regions. We are a traveltech company that values diversity, inclusion, and equity. Our team is spread across 10+ countries and 4 continents. We are committed to improving the way people connect.

About You
You care deeply about the quality of your work, are self-disciplined, and value collaboration. You communicate clearly, manage multiple projects, have an analytical mindset, and are detail-oriented. You welcome cultural differences and strive for authenticity and kindness.

About the Role
Position: Full-time
Location: Remote
Salary: DOE
Benefits: Employee stock options and other benefits
As a Support Representative in the Airalo Support department, you will help users with decision-making, purchase, installation, usage, troubleshooting, maintenance, or disposal of products. You will become an Airalo and sister product expert and follow customer service procedures to maintain high satisfaction.

Responsibilities include but are not limited to

• Work with the Director of Support on day-to-day operations
• Coordinate with the international support department to meet customer satisfaction goals
• Follow department procedures, policies, and standards
• Excel in Airalo panels and other support venues
• Respond to support issues via ticketing
• Assist with online reviews of products
• Contribute to customer service analytics and reports
• Attend weekly and monthly meetings
• Take care of your mental, physical, emotional, and spiritual health

Must-haves

• Minimum 3 years of proven experience in customer service or related field
• Proficiency in Microsoft Office, Google Workspace, and customer service software
• Fluency in English (written and spoken)
• Strong written and verbal communication, systems thinking, and analytical skills
• Bachelor’s degree

Good to have

• Fluency in other languages
• Prior experience in telecommunications
• Knowledge of eSIM and GSMA technologies

Customer Support Associate — Quezon City area

Posted today

Responsibilities include coordinating sales, delivery, and distribution transactions between Sales Agents and Clients; handling client concerns; receiving calls from Clients and Sales Agents; studying and promoting product lines; drafting business correspondences; assisting in administrative work of Warehouse & Technical Department; providing support to the Sales Department.

Qualifications:

• Willing to work in Quezon City
• Minimum 2 years relevant experience
• Hardworking, patient, assertive, trustworthy
• Ability to work with minimal supervision and under pressure
• Good record-keeping, organizing and coordinating skills
• Strong communication skills (oral/written) and computer literacy
• Filipino citizens or appropriate residence status
• Fresh graduates welcome

Job Types: Full-time, Permanent
Salary: Php15,000.00 - Php19,000.00 per month
Benefits: Additional leave, company events, health insurance, paid training, etc.
Schedule: 8 hour shift
Experience: Administrative Assistant: 2 years (preferred)
Language: English (preferred)

Location: Legazpi City, Philippines

Overview: We are seeking motivated Customer Support Representatives to join our growing team. You will provide first-line support to international clients across email, phone, and live chat, ensuring professionalism, empathy, and accuracy.

Key Responsibilities

• Handle inbound and outbound customer inquiries
• Provide timely, accurate, and empathetic responses
• Troubleshoot basic issues and escalate when necessary
• Document customer interactions and resolutions in CRM
• Collaborate with internal teams to improve processes
• Meet performance targets (response times, resolution quality, CSAT)

Requirements

• Excellent English communication skills
• Experience in a BPO or Customer Support role preferred
• Customer-first mindset
• Ability to work AU or US shifts from Legazpi office
• Tech-savvy with CRM, email, and live chat tools
• Ability to multitask and stay calm under pressure

Benefits: Competitive salary, growth opportunities, training, health insurance, etc.

Customer Support Specialist – Quezon City

Job responsibilities include delivering personalized customer experiences, documenting interactions, troubleshooting, and achieving CSAT targets. Requirements include 2 years in customer service and willingness to work in Quezon City.

Customer Support – BPO – Makati

Onsite, full-time role in Makati with responsibilities in phone, chat, and email support; requirements include 6 months in customer service, strong English skills, and ability to work various shifts.

RealPage – Customer Support Agent (Various Roles)

Overview: RealPage is a leading software and data analytics provider in real estate. You will deliver high levels of customer satisfaction, document interactions, and troubleshoot product issues. Requirements include 2 years of customer service, strong technical skills, and ability to work flexible hours. Benefits include health coverage, life insurance, and growth opportunities.