Customer Transformation Director

3 weeks ago

Manila, Philippines Globe Telecom Full time

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting passionate individuals who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The Director of the Customer Transformation team is responsible for leading client-facing strategic engagements that address critical customer engagement challenges in large enterprises. This role serves as the senior advisor on customer strategy, bridging business needs with Globe's solutions across digital and legacy platforms. The Director ensures end-to-end delivery of advisory engagements, manages a lean team of strategists, and translates insights into transformation roadmaps, thereby supporting enterprise revenue growth and client retention.

Responsibilities
  1. Strategy Planning: Leads the scoping and design of transformation engagements tailored to enterprise client contexts. Conducts executive workshops and discovery sessions to diagnose customer pain points. Translates insights into actionable strategies and initiatives aligned with Globe’s capabilities.
  2. Strategy Advisory: Leads the creation of customer journey maps and engagement blueprints for clients undergoing change. Advises on new operating models and value propositions across the customer lifecycle. Provides ad hoc studies and executive presentations to support enterprise client decisions.
  3. Strategy Execution: Oversees the execution and delivery of strategic engagements across sectors. Coordinates with internal sales, product, and delivery teams to ensure client alignment. Embeds mechanisms for knowledge transfer, implementation planning, and client handoff.
  4. Governance: Ensures that client engagements meet strategic quality, delivery milestones, and reporting requirements. Leads internal governance forums to align on engagement performance and learnings.
Requirements
  • 7-10 years in top-tier management consulting, enterprise strategy, or CX transformation advisory.
  • Proven track record engaging C-level clients and leading consulting-style engagements.
  • Strong ability to manage executive clients and cross-functional teams.
  • Proven success in delivering strategic advisory engagements.
  • Commercial acumen and exposure to digital solutions or B2B offerings.
  • Bachelor’s degree in Business, Strategy or related fields.
  • Master’s degree in Business Administration, Innovation, or Strategy (preferred).

Globe is committed to equal opportunity employment. Discrimination is not tolerated throughout the employee lifecycle, including hiring, posting vacancies, selecting, and interviewing applicants. Our Diversity, Equity, and Inclusion Policy can be accessed here .

About Globe

Globe Telecom, Inc. is the leading telecommunications company in the Philippines, providing cellular, broadband, and mobile data services. We focus on enriching content offerings and simplifying technology to bring customers closer to what matters most.

Recognized as a top employer in Asia and the Philippines, Globe is owned by Ayala Corp. and Singtel, and is part of the Bridge Alliance, Asia Pacific's leading mobile alliance.

Our Purpose, Vision, and Mission

We treat people right to create a Globe of Good.

Our vision is a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

Our mission is to create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.

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