Itsd Tier 2 Technical Support Specialist

Itsd Tier 2 Technical Support Specialist

Location: Cavite (various postings). Posted today.

Job Description

Key Responsibilities:

• Provide level 1 and 2 IT support to end-users across departments (office and production).
• Diagnose and resolve hardware, software, printer, scanner, and network issues.
• Respond promptly to helpdesk tickets, system alerts, and emergency IT requests.
• Support production operators and supervisors with IT-related machine interface issues.

Hardware and Software Maintenance

• Install, configure, and maintain desktop computers, laptops, printers, routers, switches, and other devices.
• Monitor the condition of IT equipment across the plant and schedule regular maintenance.
• Perform updates, patches, and configurations for software applications used in manufacturing and administration.

Manufacturing Systems and Equipment Support

• Provide technical support for plant-based systems, including ERP modules, POS (if used), barcode scanners, label printers, and production monitoring software.
• Assist in troubleshooting HMI, PLC connections, or networked production systems (as applicable).
• Coordinate with machine suppliers for IT-related integration or repair issues.

Network Administration Support

• Support the maintenance of LAN, WAN, and Wi-Fi infrastructure in the plant and office areas.
• Assist in monitoring and securing network devices (firewalls, routers, switches).
• Perform basic cabling, routing, and troubleshooting of network connections and ports.

Asset and Inventory Management

• Maintain accurate records of IT equipment, software licenses, and access credentials.
• Tag, track, and monitor IT assets (desktops, laptops, routers, IP cameras, etc.).
• Recommend procurement or upgrades based on equipment life cycle and plant needs.

CCTV, Biometrics, and Security Systems

• Support installation and maintenance of CCTV systems, DVR/NVR units, IP cameras.
• Maintain and troubleshoot biometric timekeeping and access control systems used in the plant.
• Coordinate with HR and Security departments to ensure correct system operation and data logs.

Data Backup and System Protection

• Ensure data backups (local/cloud) are scheduled and successfully completed.
• Implement and monitor antivirus systems, firewalls, and basic IT security protocols.
• Restore lost data or systems in the event of hardware failure or user error.

IT Documentation and Reporting

• Maintain documentation of technical procedures, configurations, network diagrams, and troubleshooting logs.
• Submit weekly/monthly IT activity reports to the IT Manager or Plant Head.
• Participate in audits (internal/external) by providing required system or asset documentation.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• At least 3–5 years of IT support experience, preferably in a food manufacturing or industrial setting.
• Strong technical knowledge in hardware support, networking, and systems troubleshooting.
• Familiarity with production systems, ERPs, inventory software, and plant automation interfaces.
• Experience with Windows OS, Microsoft Office, printers, scanners, and barcode systems.
• Basic understanding of networking (IP addressing, LAN/WAN, switches, cabling).
• Knowledge of CCTV, biometric, and IP-based security systems.
• Ability to work independently under minimal supervision.
• Physically fit for on-site technical work, including lifting, installation, and repairs.

Job Type: Full-time

Technical Support Associates

Locations: Dasmarinas, Cavite; Kawit, Cavite; Rosasrio, Cavite. Posted today.

Responsibilities and qualifications vary by listing but generally include:

• Handling inbound customer service or technical support inquiries (calls, chat, email).
• Providing high-level customer service and support to clients or internal teams.
• Data entry, reporting, and basic administrative duties.
• Experience requirements typically include 6 months to 2 years in a related role; a bachelor’s degree often preferred.
• Competitive compensation, benefits, and growth opportunities.

About Us:

Shadow Office Solutions is an Australian-operated BPO committed to delivering exceptional services and innovative solutions. We are an equal-opportunity employer.

IT Technical Support

Location: Noted Cavite area. Posted today.

Job Description

• Responsible for deployment, installation, and configuration of PCs, laptops, printers.
• Handle tickets within SLAs; update on status and communicate with users.
• Troubleshoot hardware and network issues; perform PC formatting/cloning.
• Basic network configuration and regular PC maintenance.
• Escalate to appropriate teams as needed.

Qualifications:

• Bachelor’s degree in IT/CS/CE or related field.
• 1+ year of technical support experience.
• Knowledge of Windows OS, hardware/software installation, basic networking, antivirus, and backups.
• Good communication and documentation skills.

Job Type: Full-time

Client Support Specialist

Locations: Kawit, Cavite; Kawit, Cavite (two postings). Posted today.

Job Overview:

We are seeking a dedicated Client Support Specialist to join our customer service team. Responsibilities include exceptional client communication, accurate reporting, and high-level support to teams.

Work Setup:

• Full Time
• Mon-Fri, 6:00 am to 3:00 pm
• Onsite
• Location: Cavite

Key Responsibilities:

• Exceptional client communication across multiple platforms
• Engage professionally with stakeholders at all levels
• Manage client reports, attendance, success metrics, and traffic indicators
• Provide high-level support to Client Success and Coaching teams

Qualifications:

• Bachelor’s degree in any field
• 2 years of related experience
• Experience in Data Entry, Social Media Scheduling, Calendar scheduling (Calendly), G Suite management
• HMO, attendance bonus, paid leave, and other benefits listed

About Us:

Shadow Office Solutions is an equal-opportunity employer.

it support specialist

Location: Rosario, Cavite. Posted today.

Job Description

• Provide 1st-level support for BizBox ERP applications (inventory, billing, finance, HR modules).
• Troubleshoot BizBox system access and data entry issues; coordinate with BizBox support for escalations.
• Assist with IT hardware/software installation, configuration, and troubleshooting.
• Maintain accurate documentation; train end-users on BizBox features.
• Generate reports using BizBox or SQL/Excel; perform periodic system maintenance and backups.

Qualifications:

• Bachelor’s degree in CS/IT or related field
• 1+ year of IT support experience
• Knowledge of Windows OS; basic SAP/SQL familiarity preferred
• Basic LAN/WAN configuration

Note:

Management reserves the right to modify duties as needed.

Job Type: Full-time

Client Support Specialist (Second Listing)

Location: Kawit, Cavite. Posted today.

Job Description and Responsibilities similar to the prior Client Support Specialist postings, including onsite work and client-facing duties.

Qualifications and Benefits align with the first listing.

It & Support Addendum

What Locations Can I Find These Jobs In?

Various locations in Cavite and nearby areas mentioned across postings.

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