Tier 1 Technical Support Specialist

23 hours ago

Quezon City, Philippines Sourcefit Full time

Overview

As a Tier 1 Technical Support Specialist , you will be the first point of contact for users seeking technical assistance for Canvas. Your role involves providing prompt and effective resolution or escalation of technical issues through various communication channels. This position requires a blend of technical acumen, excellent communication skills, and a commitment to delivering outstanding customer service.

Job Details
  • Onsite | Bridgetowne, Quezon City
  • Monday to Sunday | Shifting Schedule (24/7 coverage)
  • Holidays followed: Agents will work the holidays if their shift lands on the holiday.
  • Start Date: December 1, 2025
  • End Date: January 31, 2026
Responsibilities
  • Manage and resolve queries through a web-based ticketing system, phone calls, or live chat, supporting teachers and students.
  • Accurately identify, validate, and clarify reported issues.
  • Provide solutions for issues that are addressable through the user interface.
  • Document, replicate, and troubleshoot simple software bugs.
  • Maintain comprehensive and clear records of all actions in the ticketing system.
  • Escalate complex issues beyond Tier 1 capability to the Tier 2 Support team.
  • Offer consistently friendly, efficient, and reliable support, with timely updates to users.
Qualifications
  • High School diploma
  • Ability to read, write and speak fluently in English
  • Strong written and verbal communication skills.
  • Strong technical, troubleshooting, and analytical skills
  • Proven ability to function in a self-directed environment.
  • Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success.
  • Ability to think quickly, communicate positively (even when sharing bad news), work proactively, and readily embrace change.
  • Ability to handle clients professionally during all interactions.
  • Ability to demonstrate empathy.
Preferred Qualifications
  • Working as a teacher or college instructor using similar educational technology to Canvas.
  • Working at a school or college supporting educational technology.
  • Experience using and supporting powerful cloud-based technology.
  • Remote work experience with communication in Slack and/or Jira.
#J-18808-Ljbffr

  • Tier 1 Technical Support Specialist

    1 week ago

    Quezon City, National Capital Region, Philippines Sourcefit Full time $104,000 - $130,878 per year

    Position Summary:As a Tier 1 Technical Support Specialist, you will be the first point of contact for users seeking technical assistance for Canvas. Your role involves providing prompt and effective resolution or escalation of technical issues through various communication channels. This position requires a blend of technical acumen, excellent communication...

  • Tier 1 Technical Support Specialist

    6 days ago

    Bridgetowne Quezon City, Philippines Sourcefit Full time ₱150,000 - ₱250,000 per year

    Position Summary: As a Tier 1 Technical Support Specialist, you will be the first point of contact for users seeking technical assistance for Canvas. Your role involves providing prompt and effective resolution or escalation of technical issues through various communication channels. This position requires a blend of technical acumen, excellent...

  • Tier 1 Technical Support Specialist

    23 hours ago

    Davao City, Philippines Sourcefit Full time

    Position Summary: We are hiring a Tier 1 Technical Support Specialist to be the first line of defense for customers experiencing technical issues. This role focuses on rapid issue resolution, quality customer interactions, and escalating complex problems appropriately. Job Details: Work from home Monday to Friday | 8 AM to 5 PM EST (9 PM to 6 AM PHT) ...

  • Tier 1 Technical Support Specialist

    23 hours ago

    Cavite City, Philippines Buscojobs Full time

    Technical Support Representative Open to High Bacoor, Cavite Orbit Teleservices Job Description With or Without BPO experience Career shifters are welcome High school graduates are welcome With good English communication skills MUST not be currently employed/studying Willing to attend Zoom Interview Salary : Php14,000.00 - Php25,000.00 per month ...

  • Technical Support Specialist

    3 days ago

    Quezon City, Philippines Penbrothers Full time

    Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes. Overview As a Technical Support Specialist (Tier 2), you'll be instrumental in ensuring that customers...

  • Tier 1 Technical Engineer

    3 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    Tier 1 Technical Engineer - NetStaff4Me is seeking a dedicated and detail-oriented Tier 1 Technical Engineer specializing in networking to join our team. This role involves providing first-level technical support to clients, focusing on networking issues and solutions. You will troubleshoot and resolve client inquiries effectively using your technical...

  • Technical Support Specialist Tier II

    3 days ago

    Cebu City, Philippines CallTek Full time

    The Tier 2 Technical Support Specialist responds to service tickets and requests for local and remote network support to meet service level agreements. Responsibilities include troubleshooting and resolving hardware, software, application, network, user access, and related issues. The specialist interacts with network services, software systems engineering,...

  • Technical Support Specialist Tier II

    1 week ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    The Tier 2 Technical Support Specialist responds to service tickets and requests for local and remote network support in order to meet service level agreements. Troubleshooting and resolving hardware, software, application, network, user access, and all related issues are part of the daily routine. The Tier 2 Technical Support Specialist will interact with...

  • Technical Support Specialist Tier II

    3 days ago

    Cebu City, Philippines Staff4Me Full time

    The Tier 2 Technical Support Specialist responds to service tickets and requests for local and remote network support in order to meet service level agreements. Troubleshooting and resolving hardware, software, application, network, user access, and all related issues are part of the daily routine. The Tier 2 Technical Support Specialist will interact with...

  • Tier 1 Technical Engineer

    3 days ago

    Cebu City, Philippines Staff4Me Full time

    Tier 1 Technical Engineer - Net Staff4Me is seeking a dedicated and detail-oriented Tier 1 Technical Engineer specializing in networking to join our team. This role involves providing first-level technical support to clients, focusing on networking issues and solutions. You will troubleshoot and resolve client inquiries effectively using your technical...