Senior Project Lead Assistant Manager

3 weeks ago


Taguig, Philippines TASQ Staffing Solutions Full time

Job Openings Senior Project Lead Assistant Manager (Taguig) | Onsite About the job Senior Project Lead Assistant Manager (Taguig) | Onsite Requirements: Minimum experience of 6 years with customer service in the BPO/BPM industry Preferably with Telco and Billing backgroundBachelors degree in any courseA minimum of 2 years in the role of an Assistant Manager must be within process or continuous improvement and knowledge managementMust be yellow belt certified and green belt trained within Six SigmaWillingness to work in rotational shiftsAmenable to work in shifting schedules.Amenable to work ONSITE (TAGUIG).Able to start ASAP Responsibilities: 1. ProcessImprovementSupport process owner to drive improvementplan at the engagement level level; Analyze, provide feedback anddrive corrective and preventive actions in the engagement IN ORDER TOensure that the overall health of the process/ engagement is improved 2. QualityPlanningPrepares the service quality plan including thequality control, assurance and improvement at his / her processlevel IN ORDER TO create a comprehensive quality program for thespecific process 3. TransitionParticipatesas a part of the transition team to prepare the process definition &documentation for the specific process within his/her purviewCo-ordinates training for the team IN ORDER TO ensure right skilling 4. ClientInterfacingInterface with customer for issue resolution,providing status updates, and building customer confidence in theteam's ability to deliver in order to ensure high customersatisfaction.Support in the resolution of escalations/ complaints andinterface with customer to clarify issues in order to ensure issuesare fixed in a timely manner and with adherence to SLA 5. ProcessAssurance Ensures that there is no billable loss, nocredit/ penalties from the client and zero revenue leakage HMOfor Employee and 2 Dependents (On Day 1) Quarterlyperformance bonus #J-18808-Ljbffr



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