Senior Project Lead

2 weeks ago

Taguig, Philippines TASQ Staffing Solutions Full time

4A BGC TAGUIG Senior Project Lead - Assistant Manager BPO OPERATIONS

5- BGC TAGUIG

Are you ready to make an impact? Join as a Senior Project Lead - Assistant Manager and jumpstart your career

Benefits:

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Outstanding career development opportunities

24 Leaves Annually


Key requirements:

Minimum experience of 6 years with customer service in the BPO/BPM industry

Preferably with Telco and lling background.

Bachelor’s degree in any course

A minimum of 2 years in the role of an assistant manager—must be within process or continuous improvement and knowledge management.

Must be yellow belt certified and green belt trained within Six Sigma.

Willingness to work in rotational shifts

Amenable to working in shifting schedules.

Amenable to working ONSITE (TAGUIG).

Able to start ASAP


Job Responsibilities:

Process Improvement  
Support process owner to drive improvement plan at the engagement level level; Analyze, provide feedback and drive corrective and preventive actions in the engagement IN ORDER TO ensure that the overall health of the process/engagement is improved.

Quality Planning  
Prepares the service quality plan including the quality control, assurance and provement at h hiser p process level IN ORDER TO create a comprehensive quality program for the specific process.

Transition  
Participates as a part of the transition team to prepare the process definition & documentation for the specific process within his/her purview. Coordinates training for the team IN ORDER TO ensure right skilling.

Client Interfacing  
Interface with customer for issue resolution, providing status updates, and building customer confidence in the team's ability to deliver in order to ensure high customer satisfaction. Support in the resolution of escalations/complaints and interface with customer to clarify issues in order to ensure issues are fixed in a timely manner and with adherence to SLA.

Process Assurance  
Ensures that there is no billable loss, no credit/penalties from the client and zero revenue leakage.
 
Report generation  
Creates comprehensive reports/innovative dashboards tailored to client needs to provide meaningful insights and suggest approaches to problem-solving and resolutions IN ORDER TO add value to the business.

Process Compliance  
Monitors/ensures process compliance and periodically update SOP changes as required as part of the quality plan in order to ensure adherence to process steps.
 
Knowledge Management  
Ensures compliance with the KM System for the specific process and documents exceptions and artifacts such as case studies, best practices, etc. in order to capture and maintain tacit knowledge, the CSAT Process Implements the improvement plan in order to enhance customer satisfaction.

Audits & Compliance  
Implements SA/IA frameworks and ensures compliance with the risk framework/no process on high risk in order to ensure delivery predictability for the specific process.

  • Senior Project Manager

    2 weeks ago

    Taguig, Philippines Coins.ph Full time

    Overview Coins.ph — Taguig, National Capital Region, Philippines Senior Project Manager Join Coins.ph, the pioneer crypto brand in the Philippines. Coins is the most established crypto brand in the Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of cryptocurrencies and...

  • Senior IT Project Lead

    2 weeks ago

    Taguig, Philippines Medtronic plc Full time

    Senior IT Project Lead (Major Incident Operator) page is loaded## Senior IT Project Lead (Major Incident Operator)remote type: Generatorlocations: Taguig City, National Capital Region, Philippinestime type: Full timeposted on: Heute ausgeschriebenjob requisition id: R42265Bei Medtronic kannst Du eine Karriere für Dein Leben starten. Und Dich für ein...

  • Senior Project Manager

    3 days ago

    Taguig, Philippines O&B Full time

    O&B Taguig, National Capital Region, Philippines Senior Project Manager A strategic problem-solver who turns challenges into opportunities driven by a desire to create impactful solutions and foster meaningful change. As a Senior Project Manager, you’ll be at the helm of projects with significant strategic importance. You’ll be responsible for the entire...

  • Senior Project Manager

    2 weeks ago

    Taguig, Philippines YONDU INC. Full time

    About the role: Yondu Inc. is seeking a talented and experienced Senior Project Manager to join our dynamic team in our Taguig City office. As a Senior Project Manager, you will be responsible for leading and delivering complex IT projects that are critical to the success of our business. This is a full-time position. What you’ll be doing: Overseeing the...

  • Senior Project Manager

    4 days ago

    Taguig, National Capital Region, Philippines YONDU INC. Full time ₱1,500,000 - ₱2,500,000 per year

    About the role:Yondu Inc. is seeking a talented and experienced Senior Project Manager to join our dynamic team in our Taguig City office. As a Senior Project Manager, you will be responsible for leading and delivering complex IT projects that are critical to the success of our business. This is a full-time position.What you'll be doing:Overseeing the...

  • Senior Project Manager

    1 week ago

    Taguig, National Capital Region, Philippines IT by Design Full time ₱1,000,000 - ₱1,200,000 per year

    Location: PhilPlans Corporate Center, BGC – TaguigWork Setup: 100% Onsite | Night ShiftWe are looking for a results-driven and strategic Senior Project Manager with 6–8 years of experience leading cross-functional initiatives and supporting executive-level operations. This role will directly collaborate with senior leadership, particularly the CEO, to...

  • Senior Project Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines O&B Full time ₱600,000 - ₱1,800,000 per year

    As a Senior Project Manager, you'll be at the helm of projects with significant strategic importance. You'll be responsible for the entire project lifecycle, from meticulous planning and execution to successful closure.A crucial part of your role will involve developing and implementing effective project management strategies and methodologies. You'll also...

  • Senior Business Analyst

    2 weeks ago

    Taguig, Philippines GOLDEN ACRES FOOD SERVICE CORPORATION Full time

    The Senior Business Analyst is responsible for analyzing business processes, managing organizational change, and leading projects that drive efficiency and growth within Golden Acres Food Service Corporation. With 5–7 years of proven experience in supply chain, project management, and change management, the Senior Business Analyst ensures that operational...

  • SAP Project Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱60,000 - ₱120,000 per year

    About the job: SAP Project Lead | Hybrid - Taguig Job Overview: We are currently seeking an SAP Project Lead that can take over the program and project management role and drive market development. Key Responsibilities:Deliver SAP programs and projects, e.g., rollout activities within the Asia-Pacific region, ideally being able to support the team on...

  • Java Senior

    4 weeks ago

    Taguig, Philippines SLI Consulting Inc. Full time

    We are looking for a highly skilled Java Senior / Lead Developer with at least 5+ years of solid Java development experience. The ideal candidate is not only technically strong but also eager to take on people management responsibilities , mentoring and guiding junior developers while ensuring successful project delivery. Key Responsibilities Design,...