BPO Senior Project Lead Assistant Manager

3 days ago

Taguig, Philippines TASQ Staffing Solutions Full time

About the job: Senior Project Lead Assistant Manager (Taguig) | Onsite

Benefits:

HMO for Employee and 2 Dependents (On Day 1)
Quarterly performance bonus
Outstanding career development opportunities
24 Leaves Annually

Requirements:

Minimum experience of 6 years with customer service in the BPO/BPM industry
Preferably with Telco and Billing background
Bachelor's degree in any course
A minimum of 2 years in the role of an Assistant Manager must be within process or continuous improvement and knowledge management
Must be yellow belt certified and green belt trained within Six Sigma
Willingness to work in rotational shifts
Amenable to working in shifting schedules.
Amenable to working ONSITE (TAGUIG).
Able to start ASAP
Responsibilities:

1. Process Improvement  
Support process owner to drive improvement plan at the engagement level level; Analyze, provide feedback and drive corrective and preventive actions in the engagement IN ORDER TO ensure that the overall health of the process/engagement is improved

2. Quality Planning  
Prepares the service quality plan including the quality control, assurance and improvement at hisher process level IN ORDER TO create a comprehensive quality program for the specific process

3. Transition  
Participates as a part of the transition team to prepare the process definition & documentation for the specific process within his/her purview. Coordinates training for the team IN ORDER TO ensure right skilling

4. Client Interfacing  
Interface with customer for issue resolution, providing status updates, and building customer confidence in the team's ability to deliver in order to ensure high customer satisfaction. Support in the resolution of escalations/complaints and interface with customer to clarify issues in order to ensure issues are fixed in a timely manner and with adherence to SLA

5. Process Assurance  

Ensures that there is no billable loss, no credit/penalties from the client and zero revenue leakage

  • BPO Senior Project Lead Assistant Manager

    3 weeks ago

    Taguig, Philippines TASQ Staffing Solutions Full time

    Job Openings BPO Senior Project Lead Assistant Manager - Taguig About the job BPO Senior Project Lead Assistant Manager - Taguig About the job: Senior Project Lead Assistant Manager (Taguig) | OnsiteBenefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus 24 Leaves Annually Requirements: Minimum experience of 6 years with customer...

  • Senior Project Lead Assistant Manager

    3 weeks ago

    Taguig, Philippines TASQ Staffing Solutions Full time

    Job Openings Senior Project Lead Assistant Manager (Taguig) | Onsite About the job Senior Project Lead Assistant Manager (Taguig) | Onsite Requirements: Minimum experience of 6 years with customer service in the BPO/BPM industry Preferably with Telco and Billing backgroundBachelors degree in any courseA minimum of 2 years in the role of an Assistant Manager...

  • Senior Project Lead

    3 days ago

    Taguig, Philippines TASQ Staffing Solutions Full time

    4A BGC TAGUIG Senior Project Lead - Assistant Manager BPO OPERATIONS 5- BGC TAGUIG Are you ready to make an impact? Join as a Senior Project Lead - Assistant Manager and jumpstart your career! Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 24 Leaves Annually Key...

  • Senior Service Delivery Manager — BPO

    6 days ago

    Taguig, Philippines BUNCH Full time

    A leading outsourcing company in Taguig is seeking a Service Delivery Manager to oversee customer support operations and ensure project efficiency. The ideal candidate has over 4 years of experience in service delivery management within BPO, strong analytical skills, and the ability to manage multiple client accounts simultaneously. This mid-senior level...

  • Senior Project Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Thomson Reuters Full time $100,000 - $120,000 per year

    The Senior Project Manager will define, scope, initiate and manage large company projects and operational aspects of the Manila Global Center. This role is expected to display core competencies such as Project Delivery, Financial Management, Risk Management, and Estimating and Planning.About the RoleIn this opportunity, as a Senior Project Manager , you...

  • Sales Assistant

    3 weeks ago

    Taguig, Philippines WHR Global Consulting Full time

    Job Title: Sales Assistant (US BPO) Employment Status: Full-time Work Location: Onsite - Taguig Work Shift: Night Shift (11:00 PM – 8:00 AM, Monday to Friday) Salary: Earn up to PHP 50,000 per month Recruitment Process: Online Application Only About the Role We are looking for a detail-oriented and proactive Sales Assistant to support our US BPO...

  • Sales Assistant

    2 weeks ago

    Taguig, Philippines WHR Global Consulting Full time

    Job Title: Sales Assistant (US BPO) Employment Status: Full-time Work Location: Onsite - Taguig Work Shift: Night Shift (11:00 PM – 8:00 AM, Monday to Friday) Salary: Earn up to PHP 50,000 per month Recruitment Process: Online Application Only About the Role We are looking for a detail-oriented and proactive Sales Assistant to support our US BPO delivery...

  • Senior Project Manager

    4 weeks ago

    Taguig, Philippines O&B Full time

    O&B Taguig, National Capital Region, Philippines Senior Project Manager A strategic problem-solver who turns challenges into opportunities driven by a desire to create impactful solutions and foster meaningful change. As a Senior Project Manager, you’ll be at the helm of projects with significant strategic importance. You’ll be responsible for the entire...

  • Senior Project Manager

    3 weeks ago

    Taguig, Philippines CRIF Full time

    CRIF Taguig, National Capital Region, Philippines Senior Project Manager CRIF Taguig, National Capital Region, Philippines Get AI-powered advice on this job and more exclusive features. HR - ASEAN Senior Talent Acquisition | Leading Talent Acquisition for CRIF Asia COMPANY DESCRIPTION CRIF is a global leader in credit bureau, business information, and credit...

  • Finance - Process Lead (BPO experience + Lead role) - Day shift - Onsite

    2 weeks ago

    Taguig, Philippines SYSGEN RPO Full time

    Finance - Process Lead (BPO experience + Lead role) - Day shift - Onsite SYSGEN RPO, Taguig, National Capital Region, Philippines We are looking for a Process Lead for Finance who will oversee the accurate and timely delivery of financial tasks, reports, and processes. The role involves managing a small team, ensuring compliance with KPIs and SLAs, and...