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Quality Manager- Cebu Site

4 weeks ago

Cebu City, Philippines Tech Mahindra Full time

Overview

At Tech Mahindra Philippines, we’re a Certified Great Place to Work where growth and well-being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build meaningful careers while making a real difference for customers around the world.

Why You’ll Love It Here
  • Growth you can see – promotions and career paths await
  • Learning that sticks – trainings to sharpen your skills
  • A workplace that cares – inclusive, supportive, and people-first
  • Health coverage you can count on
  • Rewards when you refer friends to join the team
  • Day 1 HMO
Responsibilities
  • Lead the setup and execution of the Quality Management System for the account
  • Champion Operational Excellence tools like Lean, Six Sigma, 5S, RCA, and Kaizen
  • Identify gaps and drive process improvements to boost key metrics such as AHT, FTR, and utilization
  • Design and implement dashboards and KPIs to track performance and ensure sustainability
  • Deliver high-impact projects that add value and drive ROI
  • Ensure compliance with internal policies and external regulations
  • Train teams on quality tools and foster a culture of continuous improvement
  • Conduct audits and use transaction monitoring to uncover improvement opportunities
  • Collaborate with clients and internal teams to solve problems and implement innovative solutions
Qualifications
  • A bachelor’s degree and 7–10 years of experience in operations, quality, or process improvement
  • Familiarity with ITSM and ITIL (certification is a plus, but not required)
  • Lean Six Sigma Green Belt trained or certified
  • Strong analytical skills with Excel, reporting, and quality tools
  • Excellent communication and stakeholder management skills—comfortable presenting to senior leaders
  • Experience managing teams and driving results under tight deadlines
  • Willingness to work flexible hours, including weekends and holidays, and in any company-assigned location
  • Bonus points if you’re ISO-certified internal auditor or have experience with multiple operating systems (Windows, Mac, iOS, Android)
About Tech Mahindra Philippines

We’re a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we’re home to thousands of talented professionals who value growth, diversity, and teamwork.

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