Quality Manager- Cebu Site

2 weeks ago

Cebu City, Central Visayas, Philippines Tech Mahindra Full time ₱900,000 - ₱1,200,000 per year


We're Hiring: Quality Manager


Work Where People Matter

At Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.


Why You'll Love It Here

  • Growth you can see – promotions and career paths await
  • Learning that sticks – trainings to sharpen your skills
  • A workplace that cares – inclusive, supportive, and people-first
  • Health coverage you can count on
  • Rewards when you refer friends to join the team
  • Day 1 HMO
  • Phone Allowance
  • Data Allowance


Your Day-to-Day

  • Lead the setup and execution of the Quality Management System for the account
  • Champion Operational Excellence tools like Lean, Six Sigma, 5S, RCA, and Kaizen
  • Identify gaps and drive process improvements to boost key metrics such as AHT, FTR, and utilization
  • Design and implement dashboards and KPIs to track performance and ensure sustainability
  • Deliver high-impact projects that add value and drive ROI
  • Ensure compliance with internal policies and external regulations
  • Train teams on quality tools and foster a culture of continuous improvement
  • Conduct audits and use transaction monitoring to uncover improvement opportunities
  • Collaborate with clients and internal teams to solve problems and implement innovative solutions


What We're Looking For

  • A bachelor's degree and 7–10 years of experience in operations, quality, or process improvement
  • Familiarity with ITSM and ITIL (certification is a plus, but not required)
  • Lean Six Sigma Green Belt trained or certified
  • Strong analytical skills with a knack for Excel, reporting, and quality tools
  • Excellent communication and stakeholder management skills—comfortable presenting to senior leaders
  • Experience managing teams and driving results under tight deadlines
  • Willingness to work flexible hours, including weekends and holidays, and in any company-assigned location
  • Bonus points if you're an ISO-certified internal auditor or have experience with multiple operating systems (Windows, Mac, iOS, Android)


Work Setup

Location: Lahug, Cebu City

Shift: Shifting Schedule


About Tech Mahindra Philippines

We're a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we're home to thousands of talented professionals who value growth, diversity, and teamwork.


Your Next Move

If you're ready for a role where you can grow, make a difference, and enjoy the ride — we'd love to meet you. Apply today and let's get started.

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