Team Leader | Fintech Account | Clark
4 days ago
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. SutherlandUnlocking digital performance. Delivering measurable results. Job Description Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Improvement activities: i. Accomplish weekly deliverables, such as: Coaching compliance inclusive of RCAs and action Plans. Weekly Audit requirement and call scrubbings. Team attendance infractions insights thru internal Sutherland attendance tool. ii. Provide ideas that can help the client improve their product, business, processes and/or policies. iii. Present Team Performance to Clients in as needed basis. Client advocate: Address team attendance and attrition through relationship building and removing barriers that affect People Metrics. Improve employee morale. i. Set up accountability discussions on attendance and performance challenges. ii. Report potential red flag on employee retention and partner with Operations Manager on stay interviews. iii. Keep employees in the loop for any internal and external updates. Have Team participate on Site and Program employee engagement activities. iv. Come up with Team level mini engagement activities to hype morale. Qualifications Our most successful candidates will have: At least 2 years of experience as a Team Leader/Team Manager in a BPO setup preferably with banking and financial background. Be able to work in a fast-paced environment. Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player. Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements. Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner. Amenable working onsite in Clark, Pampanga. Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr
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Collections Team Leader | Financial Account | Clark
16 hours ago
Angeles, Philippines Sutherland Full timeAbout Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200...
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Team Manager
1 week ago
Angeles, Philippines Sutherland Full timeOverview Sutherland is seeking an experienced and people-focused Team Manager to lead our growing Healthcare - Ortho program. As a Team Manager, you will drive performance, coach and mentor teams, and ensure service excellence that meets the expectations of our clients in the healthcare and orthopedic sector. Key Responsibilities Lead, manage, and inspire a...
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Healthcare Team Manager
1 week ago
Angeles, Philippines Sutherland Full timeOverview Sutherland is seeking an experienced and people-focused Team Manager to lead our growing Healthcare - Ortho program. As a Team Manager, you will drive performance, coach and mentor teams, and ensure service excellence that meets the expectations of our clients in the healthcare and orthopedic sector. Key Responsibilities Lead, manage, and inspire a...
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Call Center Team Lead
2 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timeAbout the Position: Team Leader - Sales (Clark) | Onsite Location: Onsite in Clark (Includes a one-time relocation package and 30 days of accommodation) Schedule: Night shift (US account) Non-Negotiable Requirements: - Proven sales experience in hardware, specifically CCTV installation/installation services or Intercom systems - Experience in facilities...
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Team Leader | Banking and Financial Account | Clark
16 hours ago
Angeles, Philippines Sutherland Full timeOverview About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created...
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BPO Team Lead
2 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timePosition: Team Lead - Sales (Clark) | Onsite Location: Onsite in Clark (includes a one-time relocation package and 30 days of accommodation) Schedule: Night shift (servicing US accounts) Essential Requirements: Proven sales experience in hardware, specifically CCTV or Intercom installation and deployment Experience in Facilities or Property...
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Clark | Workforce Manager
4 weeks ago
Angeles, Philippines Majorel Full timeJoin or sign in to find your next job Join to apply for the Clark | Workforce Manager role at Majorel 1 month ago Be among the first 25 applicants Join to apply for the Clark | Workforce Manager role at Majorel Get AI-powered advice on this job and more exclusive features. We design, build and deliver end-to-end CX for many of the world’s most respected...
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Team Lead
2 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timeAbout the job TL - Sales (Clark) | Onsite Location: Onsite - Clark ( With 1 time relocation Package and 30 days accommodation) Schedule: Night-shift (US account) Non-Negotiable Requirements: Solid Sales experience : HARDWARE (installation/installed) CCTV or Intercom Experience with Facilities / Property Management Must have at least 2 years experience as...
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Team Leader
3 weeks ago
Angeles, Philippines TaskUs Full time.Team Leader page is loaded## Team Leaderlocations: Angeles, Pampanga, Philippinestime type: Full timeposted on: Posted Todayjob requisition id: R\_2509\_12830****About TaskUs:**** TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow...
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Accounts Receivable Analyst I
1 week ago
Angeles City, Central Luzon, Philippines Clark Outsourcing Full time ₱800,000 - ₱1,200,000 per yearPosition Title: Accounts Receivable Analyst I Work Set Up: On-Site Schedule: 8:00 PM to 5:00 AM PH Time Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga Quick Rundown: The Accounts Receivable Analyst I is responsible for maintaining the integrity of accounts receivable by ensuring the accuracy of assigned customer...
