
Team Manager
4 weeks ago
Overview
Sutherland is seeking an experienced and people-focused Team Manager to lead our growing Healthcare - Ortho program. As a Team Manager, you will drive performance, coach and mentor teams, and ensure service excellence that meets the expectations of our clients in the healthcare and orthopedic sector.
Key Responsibilities- Lead, manage, and inspire a team of customer service representatives supporting a US-based orthopedic healthcare account.
- Monitor daily operations, ensuring adherence to quality standards, productivity, and service level agreements (SLAs).
- Conduct regular coaching, feedback sessions, and performance evaluations to help team members meet and exceed goals.
- Analyze team performance metrics and identify trends, root causes, and actionable insights for improvement.
- Implement and sustain performance improvement strategies to enhance the customer experience.
- Serve as a key point of contact between the client and internal teams, ensuring alignment on business goals and priorities.
- Foster a culture of accountability, continuous learning, and employee engagement.
- Minimum of 1-2 years of experience as a Team Manager/Team Leader in a BPO/Call Center environment, preferably supporting a Healthcare or, Insurance account .
- Experience in eligibility and benefits , claims , and/or Revenue Cycle Management .
- Strong leadership, coaching, and people management skills.
- Demonstrated ability to drive team performance and achieve operational goals.
- Excellent communication, interpersonal, and problem-solving skills.
- Amenable to work on a night shift and in office/onsite setup in Clark .
- Internal Qualifications:
- Must have FY24PDP score of Exceeds Expectations (4) or Outstanding (5)
- Tenure of at least 18 months
- No Active DA
- Leadership experience in a Healthcare is an advantage
- Willing to work onsite in Clark
-
Real Estate Transaction Coordinator
3 weeks ago
Angeles, Philippines Houston Properties Team Full timeOverview Transaction Coordinator — The Heart of the Deal You know that contracts aren't just paperwork — they're people. Behind every signature is a client starting a new chapter and an agent trusting you to help them deliver. You're the person who catches what others miss, solves problems before they surface, and shows up with calm, steady judgment when...
-
Team Manager
1 week ago
Angeles City, Central Luzon, Philippines OnSpot Full time ₱1,200,000 - ₱2,400,000 per yearThe Team Manager will lead and manage the Customer Support team, ensuring high-quality service across all client touchpoints—onboarding, claim support, and post-filing case management. This role requires deep product expertise, the ability to handle escalations, collaborate with the client's internal team, and manage performance metrics to meet SLAs.Duties...
-
Team Manager
7 days ago
Angeles City, Central Luzon, Philippines On Spot Global Corporation Full time ₱1,080,000 - ₱1,440,000 per yearLocation: Hybrid (Angeles City)Overview:The Team Manager will lead and manage the Customer Support team, ensuring high-quality service across all client touchpoints—onboarding, claim support, and post-filing case management. This role requires deep product expertise, the ability to handle escalations, collaborate with the client's internal team, and manage...
-
Team Manager
2 hours ago
Angeles City, Central Luzon, Philippines Clark Outsourcing Full time ₱900,000 - ₱1,200,000 per yearPosition Title: Team Manager Work Set Up: On-site Schedule: 8:00 PM to 5:00 AM PH Time Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga Quick Rundown: We are seeking a highly organized, reliable, and hands-on Team Manager to support and oversee the day-to-day execution of our On-Call/Off-Hours Support Team. This...
-
Team Manager
2 days ago
Angeles City, Central Luzon, Philippines Sutherland Full time ₱900,000 - ₱1,200,000 per yearCompany Description About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've...
-
Team Manager
2 days ago
Angeles City, Central Luzon, Philippines The Lead Tree - Clark Outsourcing Full time ₱25,000 - ₱50,000 per yearPosition Title: Team ManagerWork Set Up: On-siteSchedule: 8:00 PM to 5:00 AM PH TimeJob Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark PampangaQuick Rundown:The Executive Administrative Assistant will primarily focus on scheduling tasks to ensure smooth and efficient operations. In addition, this role requires a highly organized,...
-
HR Generalist
4 weeks ago
Angeles, Philippines Extend Your Team Full timeWe are looking for a highly skilled and proactive HR Generalist to join our team. The ideal candidate brings extensive experience in US-specific HR tasks and payroll management, coupled with a solid foundation in bookkeeping. You are detail-oriented, tech-savvy, and adept at managing multiple responsibilities while maintaining accuracy and compliance with US...
-
Healthcare Team Manager
4 weeks ago
Angeles, Philippines Sutherland Full timeOverview Sutherland is seeking an experienced and people-focused Team Manager to lead our growing Healthcare - Ortho program. As a Team Manager, you will drive performance, coach and mentor teams, and ensure service excellence that meets the expectations of our clients in the healthcare and orthopedic sector. Key Responsibilities Lead, manage, and inspire...
-
Team Manager
4 weeks ago
Angeles, Philippines Sutherland Full timeOverview About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created...
-
Team Leader
4 weeks ago
Angeles, Philippines On Spot Global Corporation Full timeOverview OnSpot is a dynamic startup company specializing in providing outsourcing solutions, with a focus on the logistics industry. Our team delivers tailored solutions that meet the unique requirements of each client. We are seeking a highly motivated and results-oriented Team Leader to join our team and contribute to our growth. This role focuses on...